Greet the customer, introduce yourself, greet and compliment, explain the intention, interview the invitation and refuse to deal with it.

1. Greet customers and introduce yourself.

after connecting the phone, you should first say hello to the customer, such as "Good morning (afternoon)" and "Hello, is this Mr. ××?" Wait for the greeting, and then introduce yourself: "Mr. ×××, this is Xiao Zhang from Beijing Times Guanghua Management Training College. Can I bother you for a telephone interview for 5 minutes?"

2. greet and praise and explain your intention.

For example, "I recently had the opportunity to serve your good friend Mr. Zhang and made a reasonable plan for his Internet. In the process of service, he said that you are young and promising, have a successful career, and are very enthusiastic about people. Our company is doing a market survey recently. Can I talk to you in 5 minutes now? "

3. Interview invitation.

telemarketing should not rush to promote sales, but should focus on understanding the situation of the other party. You should "introduce" the product, and meeting is the best way. Only by face-to-face interviews with customers can we fully understand each other and fully demonstrate our comprehensive advantages. When asking for an interview, don't forget to offer a time and place, otherwise it will be difficult for the other party to make a decision.

4. Refuse to handle.

when the prospective customer refuses to make an appointment by telephone, the salesperson should reply with polite words.

for example, I'm sorry, maybe I chose an inappropriate time, and I hope to find a time convenient for you to visit you. Are you free (tomorrow) or (the day after tomorrow)?

Extended materials

Note

What can really become your customers and cooperate with you must need your products or services, and the relationship between you is mutually fulfilling. So don't just please and cater to customers, but express your products and ideas in a humble, professional and rigorous way, and provide your value to customers, so as to win the real respect of the other party.

Think of yourself as a customer, or find your colleagues and friends. Imagine how you would react to your opening, questions and introductions if you were a customer. The more exercises you do, the better your communication with customers will be. Attention, try to be real and serious when practicing!