① A Short Story of Service Attitude

There was an old carpenter who handed in his resignation to his boss, ready to leave the construction business he knew so well and go home to enjoy his wife and children. He was one of the most famous carpenters in the country and was highly skilled in his craft. Unable to let such a good employee go, the boss asked if he could help build one last house, and the old carpenter readily agreed. However, it was obvious that his heart was no longer in his work; he used scraps and produced shoddy work. When the house was completed, the owner himself handed him the key to the front door and said to him, "This is your house and my gift to you." He was shocked and dumbfounded and ashamed. If he had known that he was building a house for himself, how could he have been so careless and perfunctory? Now he had to live in this shoddy house!

The Power of Enthusiasm

The StoryNot long after Frank Pate, a famous American life insurance salesman, had made the transition to professional baseball, he was dealt the biggest blow of his life when he was fired. His movements were feeble, so the team's manager was interested in having him walk. The team manager said to him, "How do you look like you've been around the ballpark for twenty years when you're so slow? I tell you, wherever you go and whatever you do, if you don't lift your spirits, you will never get anywhere."

After Frank left his old team, a veteran player named Dinny Meehen introduced him to New Van. On his first day in New Van, Frank's life took an important turn. Because no one in that place knew anything about his past, he was determined to become the most enthusiastic player in New Van. In order to do that, of course, he had to take action.

As soon as he stepped on the field, Frank was electrified. He threw high velocity pitches with such force that the catcher's hands were numb. I remember one time, Frank went to third base with such force that the third baseman was so stunned that he missed the ball and Frank stole the base. The temperature was 39 degrees Celsius, and Frank could have collapsed from heatstroke as he ran around the field, but he held on with great enthusiasm.

It's amazing what this enthusiasm can do. As a result of his enthusiasm, Frank's monthly salary increased to seven times its original amount. For the next two years, Frank was a third baseman, and his salary increased to thirty times that amount. Why? Frank himself said, "It was because of enthusiasm, nothing else."

Then Frank injured his arm and had to give up baseball. Then he went to work as an insurance clerk for the Fittler Life Insurance Company, and for more than a year he had no success, so he was miserable. But then he became enthusiastic again, just as he did when he played baseball.

And then he was a big hit in the life insurance world. Not only was he asked to write, he was asked to speak about his experience. He said, "I've been in sales for 15 years. I have met many people who have multiplied their incomes by having a passionate attitude towards their work. I have also seen others who were desperate because they lacked enthusiasm. I am convinced that enthusiasm alone is the most important factor in successful selling."

It's not a cabin cake, it's a cottage cake!

Poon Ching Ni, Bakery Retail

We run a bakery that specializes in cakes and pastries, and before we got into this business, we had never worked as a shop assistant for a single day, and we had no knowledge of our own products, so it was just a matter of slowly building up our experience and figuring out what we wanted to do. I had always been a consumer, and when I entered the service industry, I initially thought of it as: if I am a consumer, what kind of service do I need? From this point of view, we have been able to win the consumer's approval, and our business is on track, however, I have had a frustrating experience in serving others.

Once, a *** came in and ordered a 6" cupcake and said he wanted a garden house on it. I said it might be difficult to paint a villa on a 6" cake, and I hoped it would be a little bigger to give the chef more room to maneuver, so we coordinated to make it 7". I also said, "I am afraid that there may be a difference between the garden house you have in mind and the one we draw, so I hope you can provide us with a picture". She said it would be hard to find one, so let's play with it!

The order was handed over to the master, and after a few drawings, he felt that the plane was still not as good as the three-dimensional one, so he drew a "Christmas cottage" which has been selling very well in the store, and in addition to a cottage, there are woods, deer, and carriages, which creates a realistic Christmas scene. The master thought that this should be able to account for the past.

In the evening, the woman came to pick up the goods, and saw the Christmas cabin, she did not appreciate it, but said that we were perfunctory, and after a few arguments, she said: "I asked you to draw a villa, because we have just ordered a house to celebrate today, and you took a cookie house and dismissed it, is it not that you like to do what we have to accept the bill? At this time is negotiating with me and she said: "I am really sorry, perhaps you often spend in large specialty stores, its own standard, and now the master has been repeatedly corrected, do not feel sure, had to come up with the store's best sales of a, but I did not expect that you are still not very satisfied. If you don't want to take the goods, we can't force you to do so, just refund your money, and it's only because we can't make the cake that you want. She said, "I can't even say that!" She took the goods and left. Later, her husband called and accused us of having a bad service attitude. He refuted all my explanations and threatened that he had enough power to make it impossible for us to survive in this place. I have never seen this customer since, and at that time I only felt that, for what spent the greatest efforts, but also can not meet the needs of customers, the heart is full of frustration.

A year ago, I attended a service workshop and learned that customer satisfaction actually comes from the customer's expectation of our service. When the expectation is not met or not as expected, naturally the customer will be dissatisfied. Although we think we are working very hard, the expectation gap is still the goal we should work on. We must try to shorten the gap of customer expectations and even exceed them. Having such a notion cleared up my blind spot and I no longer felt frustrated and helpless about it. Although I never saw this customer again, I believe that the same incident and similar customers will continue to occur every day, and I am capable of handling it.

Out of the haze and see the sunshine

Arctic Red Catering

I'm considered a senior service staff, at first, with an inferiority complex, engaged in catering work, always feel that this work, anyone, even those who do not study, can do! However, here I found my self, found by their own blindfolded self-esteem.

I remember one time, there was a table of guests, the father told his child, "You see! You're so uneducated, you'll end up like them, serving dishes." The first time I saw this was when I was a student at the University of California, Berkeley, and I was a student at the University of California, Berkeley. There are colleagues around us who need to find a second job due to family changes or other factors. Once they enter the industry, the first thing they have to face is the service, however, how to face the customers openly and how to learn not to show their emotions, it takes a lot of struggles in the mind. Newcomers, often due to the first contact with the catering industry, are not immune to the external rust, and the inner torment, resulting in burns or bruises; however, once they see the guests, they can only wipe away their tears and lick their own wounds. The most important thing is that every holiday to the restaurant guests, a small number of family photo type, see this scene, think of the service personnel as a child, such as want to go out to eat with their families on holidays, has become a luxury wish, the heart of the oil from the children's guilt, at this time, the humpback mentality once again surged to the heart.

But all this unpleasantness, with our company's growth, disappeared without a trace, our boss is the Ministry of Economic Affairs of the small and medium-sized enterprise honorary instructor, the staff of the re-education spared no effort, every year there is a planned education and training, in the efforts of the whole staff, the restaurant was awarded the ISO-9002 certification in 1998, became the first national through the international quality assurance certification of the restaurant. As a result, we are wearing uniforms and hanging nameplates to emphasize our dignity and the unprecedented recognition of our customers.

Guests who come to our restaurant have sensed our professionalism and are impressed by our service staff. With the frequent media exposure, colleagues' families and children, to this point also give us a high degree of support and recognition, and I also jumped out of the frame of the self-painted, no longer inferior. So, I y appreciate, no matter what kind of industry, line will be out of the top, the most important, all the way up I earned more than the boss, because I have been out of the haze to see the sun.

The Pearl of the Orient, the capital of service?

Yan Jiahua international trade

This is a colleague with a tour in Hong Kong occurred during a very unpleasant dining experience, the time is February 1997 . The colleague who traveled with me was quite familiar with Hong Kong, so we did not join a tour group, and all the itinerary and accommodations were arranged by her, plus the attractions I wanted to visit myself. I felt that everything was almost so smooth and wonderful when it was spoiled by an annoying episode in a restaurant.

After we sat down and looked at the menu to order, we noticed that the entree we ordered included a drink, but the waiter never delivered it, so we thought we'd wait until we finished the entree, and even though the drinks for the same entree at the other table were delivered before the entree was served, we were patient and finished the meal first. But even when the waiter took away our cutlery and brought us the bill, we still hadn't seen our drinks. We didn't care about a drink, but we did care about entitlement. I approached the waiter and asked him in a gentle manner, but he suddenly said something in Cantonese in a very loud voice. My coworker and I didn't understand Cantonese, but we knew that everyone in the restaurant was staring at us as if we had done something wrong or asked a question we shouldn't have. I froze on the spot, not understanding his reaction, but feeling puzzled and embarrassed. Of course, the drinks never arrived, so my coworker and I paid the bill and left. In hindsight, I think we were really bullied, but what could we have done? We were on someone else's turf, they were speaking Cantonese, and most of the people eating in the restaurant were Hong Kong people. If I were in Taiwan, I wouldn't have let the other side get too wild.

Afterwards, I talked to my coworkers and thought that maybe the restaurant's business was so good that he didn't admit that he missed it, or that he was just prejudiced against Taiwanese, but no matter what, it's all very confusing!

Everyone, if it were you, how would you handle it?

Differential treatment of bosses

菜绪 国中生

I'm a busy junior high school student, and for me time is what I need most every day. But there is a store that keeps wasting my life.

I went to a bookstore to buy some reference books, but one of them did not come with an answer book, and the owner told me that the answer book would be delivered in two or three days. At the time, I was gladly relieved, thinking that the extra trip would only cost me half an hour more, not to mention that it wasn't her fault. About a week later, I finally found the time to ask for the solution book, and the boss told me this time: "She forgot to remind the vendor. Although I was already a bit dissatisfied, I had another thought, the boss was probably too busy, especially since the school year had just begun, so there must be something she missed, not to mention that she smiled so brightly at me, as if she couldn't forgive me, so I went home again.

Another week or two later, I thought there must be no problem, but then

② service winning story

There is such a fable, there are a few small children want to be able to turn into angels, God knows, they were issued a candlestick, requiring them to wipe diligently every day, be sure to keep the candlestick clean and polished. At first, each child wiped the candlestick clean and then waited for God to come. However, to the children's disappointment, God never appeared again, and as time went on, the children no longer cared for the candlestick, which was covered with a thick layer of dust. Only one child kept wiping it every day. One day, God suddenly visited the place, found this different child, and finally let him be an angel. Perhaps the child didn't mean to do it, but it was this "unintentional" act that ultimately earned him God's reward. The consciousness we are talking about today is precisely this kind of "unintentional". It cannot be seen or touched, but it is manifested through every smile, every word, every action. It is not an exaggeration to say that what kind of "consciousness" we have, what kind of life we will have. The best evidence of this can be found in the service industry. In an industry that deals with people, the only way to win more customers is to be proactive and to behave in a way that they like. Being proactive is always the theme of a successful life. If "initiative" is the puppet that performs in front of the stage, then "consciousness" is the string that directs it. The child was able to become an angel at the end of the day because of the awareness of the initiative. He did not regard cleaning the candlestick as a task, a job, but as his own responsibility, forming a habit. With this kind of consciousness, he could accomplish the task alone, even without supervision. The most important thing in the service industry is this sense of active service. If there is no consciousness, and wait until the customer request to do, active will become passive, and ultimately eliminated in the fierce competition. The connotation of service consciousness is that, from the heart of the service personnel, take the initiative to serve others, and let this consciousness form an instinct and habit. We only have this kind of active service consciousness, will win more customers like. There is a story that a big president of a company in the United States, before traveling on business, let his men in the hotel room reservation. The day before checking into the hotel he personally called to inquire about the room he had booked.

③ Haier's service story

I paid a deposit on June 1, 12, to buy a batch of home appliances, received the goods at the end of June, found that there is a LC-150E freezer shell deformation within, then give the capacity to the shopping malls to call the shopping malls asked to call the headquarters of the Haier to call the headquarters to call the head office after the phone call (4006999999), the headquarters responded to me to deal with, and now already October 10, I'm not sure what to do. Processing, now has been October 10, I also gave the headquarters, Xinjiang after-sales, Haier stores have played countless phone calls, but each time the headquarters replied to me to contact, store replied to me to replace, but now has not been given to me to change, I hope that the Haier can be for the sake of the user, as soon as possible to help me solve the problem, to replace, I think that, if you Haier's any one of the staff encountered me in such a situation, it will be I'm not sure what to think.

④ Urgent! Urgent! Seek a short story in the supermarket for customer service ~ 150 words or so!

A small story or fable about passionate service: 1, remember to serve you one day, a little boy into a hotel cafe, found a round table to sit down. A waitress smilingly sent a glass of water in front of him. "How much for an ice cream sundae?" The boy asked. "Fifty cents, sir." The waitress replied. So the boy pulled out all the coins in his pocket and counted them carefully, and it was exactly 50 cents. "And how much is a regular plate of ice cream?" he asked again. He asked again. It was rush hour, and there were some people waiting for tables at the door, so the waitress was getting a little impatient. "35 cents." She said brusquely. The boy counted the coins again. "I'll have regular ice cream." He said. The waitress brought the ice cream, put the bill on the table and walked away. The boy finishes his ice cream, goes to the cashier, pays the bill and leaves. When the waitress returned to the table and started to clean it again, she was stunned by what she saw: in the empty tray on the table, neatly placed were two nickels and five pennies - her tip. 2. Valuing People Sarah is a saleswoman whose job is to recruit customers for Johnson & Johnson. She is a saleswoman whose job is to solicit customers for Johnson & Johnson. One of the customers is a grocery store. Every time she went to the store, always first with the counter salesman to exchange pleasantries, and then go to see the owner. One day, she went to the store, the owner suddenly told her not to come back, the owner does not want to buy Johnson & Johnson products, because many of Johnson & Johnson's campaigns are designed for the food market and low-cost stores, which is not beneficial to small grocery stores. Sarah had to leave the store. Sarah drove the car around town for a long time, but still do not understand, and finally decided to go back to the store, to explain the situation. When she walked into the store, Sarah greeted the clerk at the counter as usual, and then went inside to meet the owner. The owner was delighted to see her, welcomed her back with a smile, and doubled her order. Sarah was surprised and didn't understand what had happened to her since she left the store. The owner pointed to a boy selling drinks on the counter and said, "You should thank him! After you left the store, the drink boy came up to me and told me that you were the only salesman who came to the store and said hello to him." The owner continued, "He told me that if anyone was worth doing business with, it was you. I agreed with him." From then on, the store became Sarah's best customer. I'll never forget that caring and valuing everyone is a trait we must have," Sarah says excitedly. Cool comment: Valuing others means valuing oneself. A person's taste and cultivation should be shown in the process of getting along with others. Hemingway in the "death knell for whom" in this verse: "No one can be like an island, alone in the sea. Everyone is like a small piece of clay, connected to the whole land. If a piece of clay is washed away by the sea, Europe will be missing, like a mountain gorge, like your friends and yourself." No one can live in isolation, but in the company of others. In getting along with others, if you want to be welcomed by others, the first thing you should do is to sincerely care about others and value them. Care for others, value others, you have to have noble sentiments and open-minded. Your sincere heart, will make the other person in the emotional warmth and pleasure, in the spirit of fulfillment and satisfaction. In this way, you will experience a good working and living atmosphere, you will have harmonious interpersonal relationships. Valuing others from the bottom of your heart is the only way to be valued by others. Valuing others is a manifestation of civilization. If we value others, others will value us. To put it plainly, I value everyone, and everyone else values me. There is no reason for us to let others value us first; we must value others first. The better you do, the more opportunities you will have to succeed. The more you do well, the more chances you will have to succeed.

⑤ A short story about service

The evening of the day, the day after the sky started to rain heavily, a system of a woman with a child in her arms, the hands of the child also pulling the child, the body is also carrying a burden, in the clattering rain step by step slippery walk, Lei Feng busy went up to inquire, only to know that the sister-in-law from the outside world to visit their relatives returned, Lei Feng put the raincoat on the sister-in-law, picked up the larger child towards the rain Zhangzigou go, rather than drenched himself through the rain, and then went to the rain, and the child was not in the rain, so he was not in the rain. The first time I saw the movie, I was so happy to see you, and I was so happy to see you.

⑥ Catering to customer satisfaction as the center of the small story

Our work is service, is a real action". As a member of the service demonstration post, the more version should always keep in mind the right to our service concept.

I remember a few days ago, a moncler outlet store to buy dry seaweed, when dry seaweed counter inventory only a package, and after weighing good. The old man came to me to ask if there is still no dry seaweed, I am not responsible for this commodity, but also take into account the elderly inconvenience. I let the old man in front of my counter for a moment, I ran to the bulk section to ask. I went to the bulk section to ask. moncler outlet online The dried seaweed on the counter was a bit too much, so could you split it into two for him? After learning about the idea, I picked up the bag and helped him split it into two, then picked up the one he wanted and ran to the bulk area to weigh it. I was very happy to get my dried seaweed. I also smiled happily. I thought that was the end of the service, but I didn't realize that he followed me to my counter and strongly requested to buy a chicken from my counter. When I asked moncler outlet store what kind of flavor I would like to eat, moncler outlet store I smiled and said, "I'm very happy with the dried seaweed you purchased for me, and I'm sure I'll enjoy eating the flavor you picked."

It's not just a matter of getting a little bit of help, it's also a matter of getting a little bit of help from a lot of the people who have been there. The first thing I did was to get the money to pay for the car, and then I was able to pay for the car.

Treat every customer with care, treat all customers with sincerity, provide customers with satisfactory service, and strive to exceed customer expectations, only then will customers be loyal to us, and will become our old customers.

⑦ Lu Xun for the public service story

1/ Lu Xun was sick during the coughing was very strong, but he also insisted on staying up late every day to write, but Lu Xun on his own condition does not care, but every day care about the maid San, do not let her do the heavy lifting, which shows that Lu Xun's heart is how kind.

Once Lu Xun met an injured driver on the road, who had stabbed a glass into his foot while pulling a cart, and was in pain *** and planning to go home.

Lu Xun, out of compassion and without asking for anything in return, took plasters and bandages to bandage the wounds. Afterwards, the driver was grateful to Lu Xun, however, Lu Xun was very simple, did not show off his talent, just quietly, to the community.

2/ Shaoxing Palace School South Cafeteria Hall east of three small buildings, downstairs, the first east of a very simple furnishings, which is Lu Xun's studio, but also his bedroom. Here, Lu Xun dealt with some trivial matters.

At that time, many students received a new book, always use white newspaper or Dowling paper wrapped in book covers, and then neatly write the name of the book and name on the book covers. This good habit of caring for books was advocated and supported by Lu Xun. Lu Xun practiced excellent handwriting from a young age and was willing to help people. So, students have asked him to write on their behalf.

Although Lu Xun was busy, he never refused his students' requests. According to Zhou Jiamei recalled: "Every time I took it, Mr. Lu Xun was always quite happy. He sharpened the ink, licked the pen, and wrote it quickly." Sometimes when Mr. Lu Xun was really busy, he would always say in a consultative tone, "Leave it and come back tomorrow morning, okay?" These books by Lu Xun's handwritten cover, only Zhou Jiamai alone has "zoology", "botany", "mineralogy", "physiological health" and many other books.

⑧ Passionate and careful service short story

As a sales person, to succeed, you must do: First, sincere

Attitude is to determine whether a person can do things successfully the basic requirements, as a sales person, you must hold a sincere heart, sincere treatment of customers, and treat your colleagues, only then, others will respect you, treat you as a friend. Business representative is the image of the enterprise, the embodiment of the quality of the enterprise, is connected to the enterprise and society, and consumers, and distributors of the hub, therefore, the attitude of the business representative directly affects the enterprise's product sales. The quality of the sales staff themselves also affect the success of the product sales!

Second, self-confidence

Confidence is a kind of power, first of all, to have confidence in themselves, the beginning of each day's work, to encourage themselves, I am the best! I am the best! Confidence will make you more energetic. At the same time, to believe in the company, believe that the company provides consumers with the best products, to believe that the products they sell are the best of their kind, believe that the company provides you with the opportunity to realize their own value. I used to remember that before the opening of the class meeting, the leadership will always want to hear a slogan of the staff: I NO.1!

To be able to see the advantages of the company and their own products, and memorize these, to compete with rivals, we must have their own strengths, we must face the customer and the consumer with a kind of conviction to win.

As a sales representative, you are not only selling goods, you are also selling yourself, the customer accepts you, will accept your goods.

Joe Girard, the world Guinness Book of Records creator known as the king of automobile sales, had retail-marketed more than 1,600 cars in a year, an average of nearly five a day. When he applied for a job as a car salesman, his boss asked him, "Have you ever sold cars?" He said, "No, but I've sold groceries, I've sold electrical appliances, and I've been able to sell them, which means I've been able to sell myself, and of course I've been able to sell cars.

Knowing has no power, believing has power. Joe Gillard was successful because he had the confidence that he could do it.

Third, be a person with heart

"Everywhere you pay attention to all learning", to develop the habit of thinking hard, to be good at summarizing the sales experience. Every day to review their work again, see what those places do well, why do not do well, why ask yourself why a few more to find the shortcomings of the work, prompting themselves to constantly improve their work methods, only to enhance the ability to seize the opportunity.

Opportunities are equal for everyone, and as long as you are committed, you will be able to become the best in the industry. Taiwan entrepreneur Wang Yongqing just started to operate their own rice store, on the record customers every time to buy rice time, remember the family has a few people, so that he counted the people rice can eat a few days, almost to the end of the food, it will be sent to the customer. It is this meticulousness of Wang Yongqing, to make their own business development and growth.

As a sales representative, every little change in the customer, to understand, and strive to grasp every detail, to be a person with heart, and constantly improve themselves, to create a more exciting life.

Fourth, toughness

Sales work is actually very hard, which requires business representatives to have a bitter, persistent toughness. "Eat the bitter kind of pain, get the people on the people". Half of the sales work is to run out with the feet, to constantly visit customers, to coordinate customers, and even track consumers to provide services, sales work is never smooth sailing, will encounter many difficulties, but to have the patience to solve the problem, to have the indomitable spirit.

U.S. star Stallone did not become famous before, in order to be able to act in the movie, in Hollywood, each film company one by one to recommend their own, after he touched the wall 1,500 times, there is finally a movie company is willing to use him. From then on, he went to the movie world, relying on their own tenacity, interpretation of the many tough guy image, become one of the most famous Hollywood movie star.

Sales reps encounter problems every day, is it greater than the difficulties encountered by Stallone no.

Fifth, good psychological quality

With good psychological quality, in order to be able to face setbacks, not discouraged. Each customer has a different background, there are different personalities, ways of dealing with the world, their own blow to be able to maintain a calm state of mind, to analyze the customer, and constantly adjust their own state of mind, improve their working methods, so that they can go to face all the blame. Only in this way can we overcome the difficulties. At the same time, we can not be complacent because of the success of the moment, we must know that "happiness begets sadness", only so that we can win without arrogance, not discouraged by the defeat.

I'm in the cool movie mode to see the film also do not forget to answer the owner's question, the owner of the owner you adopt me

⑨ for the customer to do what the moving service, in the form of a short story sent to the location, the characters, did what, do things

You are which industry?

What industry are you in?

There are many ah, such as pouring water for the customer ah, take a chair to let him rest ah, help him look after the child ah, go out to help him take a taxi ah