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Shanxi Province "Taxi Operation Service Specification"
You can refer to the management regulations of Anshan passenger taxi.

Regulations of Anshan Municipality on the Administration of Passenger Taxi

Issued by the Standing Committee of Anshan Municipal People's Congress

1998101October 30, the 12th Anshan Municipal People's Congress

Adopted at the seventh meeting of the Standing Committee; 1998165438+1October 28th, Ninth People's Congress of Liaoning Province

Approved by the sixth meeting of the NPC Standing Committee.

Chapter I General Provisions

Article 1 In order to strengthen taxi management, improve taxi service quality and ensure taxi safety.

Disabled passengers, users, taxi operators and individual industrial and commercial households (hereinafter referred to as operators)

And the legitimate rights and interests of employees, according to the relevant laws and regulations of the state, combined with the actual city, this system is formulated.

These regulations are formulated.

Article 2 These Regulations shall apply to taxi operators, employees and passengers in Anshan City.

, users and units and individuals related to passenger taxis.

Article 3 Taxi for passenger transport as mentioned in these Regulations refers to taxis provided according to the wishes of passengers and users.

Passenger cars used for passenger service or vehicle rental service.

Passenger service refers to providing transportation services according to passengers' wishes, and charging by mileage and time.

Business activities of passenger taxi.

Vehicle rental service refers to renting passenger vehicles without drivers to users, and according to the time

Business activities of indirect toll taxi.

Fourth tiedong district, Tiexi District and Lishan District of Anshan City are in charge of the municipal public utilities management department.

District, qianshan district passenger taxi industry management office, city passenger management office (hereinafter referred to as the guest

Taxi management agencies) are specifically responsible for the management of the taxi industry in the above areas.

Inspection and supervision.

The municipal traffic administrative department is responsible for the taxi industry in Haicheng, taian county and Xiuyan County.

City and county (including Haicheng, the same below) road transport management institutions (hereinafter referred to as the guest

Taxi management agencies) are specifically responsible for the management of the taxi industry in the above areas.

Inspection and supervision.

Public security, industry and commerce, taxation, price, urban construction, technical supervision and other departments shall, according to their respective responsibilities, provide assistance.

With the implementation of these regulations.

Article 5 Passenger taxis are an important part of public transportation. Passenger taxi shop

The administrative department shall, according to the overall planning of urban economic and social development and the needs of urban public transportation.

Formulate development plans for the number of passenger taxis, parking lots and pick-up points, and report to the Municipal People's Government.

Implement after approval.

Sixth passenger taxi industry should be unified management, legal operation and fair competition.

Under the principle of openness, fairness and justice, the right to operate a taxi is subject to tender and auction.

, sale price and other paid transfer and transfer methods.

The operating price and charging standard of passenger taxi shall comply with the relevant provisions of the state and province.

Set a unified formulation.

Seventh taxi industry management agencies and their staff should be managed according to law, impartial.

Work, civilized service.

Eighth operators must abide by national laws, regulations and these regulations, and safeguard passengers and users.

And the legitimate rights and interests of employees. Accept the management, inspection and supervision of taxi management agencies.

Chapter Name Chapter II Qualification Management

Article 9 An enterprise engaged in taxi passenger service must meet the following conditions:

(a) there are passenger vehicles and corresponding funds that meet the prescribed requirements; (two) there are management personnel who meet the requirements of the regulations; (3) Having drivers who meet the prescribed requirements; (4) Having business premises and parking spaces that meet the prescribed requirements; (5) Having a management system suitable for the business plan.

Tenth individual industrial and commercial households engaged in taxi passenger service must meet the following conditions:

(1) Having a permanent residence in the local area; (two) there are passenger vehicles that meet the requirements and the corresponding funds; (3) Having a parking place that meets the prescribed requirements; (4) Having obtained the qualification to engage in taxi business after training; (5) A certificate of entrustment issued by a taxi business or service enterprise recognized by the taxi management agency.

Eleventh taxi drivers must meet the following conditions:

(1) Having a permanent residence in the local area; (2) Having a junior high school education or above; (3) Having a motor vehicle driving license of the People's Republic of China and having more than two years of driving experience; (4) Having obtained the professional qualification or driver's license for engaging in passenger taxis after training.

Twelfth enterprises engaged in vehicle rental services, must abide by Article 9 (a), item.

(2), (4) and (5)

Thirteenth operators who need to engage in taxi passenger service or vehicle rental service shall

Apply to the taxi management agency and submit the following materials:

(1) A written application; (2) Business plan and feasibility report; (3) Credit certificate; (4) management system; (5) Information on business premises and places;

The taxi management institution shall, within 30 days after receiving the application and relevant materials, make an audit decision according to the development plan of Anshan city and county taxi and the conditions of the applicant. If it is approved, a license document shall be issued; If not approved, notify the applicant in writing.

Fourteenth operators who are approved to engage in taxi passenger service or vehicle rental service.

, should hold a license issued by the taxi management agency, after obtaining the right to operate a taxi,

Handle business license, tax registration, vehicle number plate with special number segment, meter verification and other procedures.

And register with the public security organ for the record.

Operators with the above documents, to the taxi management agencies to receive operating permits or road transport permits.

Certificates and service marks, before business.

Do not engage in taxi business activities without approval.

Fifteenth drivers employed by operators must meet the conditions of Article eleventh of these regulations, and to the customer.

Taxi management agency registration, and handle the service card.

If the hired driver violates these regulations, the employer shall bear the corresponding legal responsibilities.

Responsibility.

Sixteenth taxi management agencies should review the qualifications of operators once a year.

Only those who pass the examination can continue to engage in passenger taxi business activities.

Article 17 If an operator closes down for any reason, it shall be examined and approved by the taxi management agency.

, to the relevant departments to go through the formalities.

Eighteenth operators and employees must receive vocational training and accept the management of passenger taxis.

Unified acceptance by institutions.

Chapter Name Chapter III Management

Nineteenth operators shall abide by the following provisions:

(1) Establish and improve rules and regulations such as operation management, service standards and safe driving;

(two) the implementation of the unified operating price set by the price department, and the use of the fare supervised by the tax department.

The bill and passenger fare include passenger accident insurance.

(three) the establishment of learning and business training system, legal education and career path for employees.

Moral education and standardized service training; (four) the establishment of passenger complaints acceptance system, and assist the taxi management agencies to investigate and deal with carpooling behavior.

Guest complaints; (five) to pay taxes and fees according to the prescribed standards and deadlines; (six) according to the provisions of the taxi management agencies to fill in the relevant statements; (seven) the year when the taxi management institution accepts the operation license or road transport license and vehicles.

Degree verification; (eight) the implementation of the measures for the coordinated operation of the taxi management organization, and the timely dispatch of vehicles.

Complete special tasks such as rescue and disaster relief.

Twentieth operators shall abide by the following provisions on the administration of passenger service vehicles:

(a) the passenger service vehicle shall not be handed over to a person who has no driver's license or whose driver's license has been temporarily suspended; (two) without the approval of the taxi management agency, the passenger service vehicle shall not be converted into a non-operating vehicle; (three) the replacement or transfer of passenger service vehicles must be approved by the taxi management agency.

Go through the relevant change procedures according to the regulations, and the traffic accident vehicles shall not be replaced or transferred during the accident handling.

Jean; (four) passenger service vehicles for more than 10 days, must go to the taxi management machine.

Go through the formalities of business suspension, deposit the business license or road transport certificate and driving license, and go through the formalities after the expiration of business suspension.

Business procedures shall not be closed during the period; (five) passenger service vehicles must go through the cancellation procedures at the taxi management agency.

Go on.

Chapter IV Business Services

Twenty-first taxi passenger service to implement beckoning parking, booking for the car and site rental.

And so on.

Operators and employees should provide passengers with safe, fast, punctual, convenient and comfortable clothing.

Service, give priority to the old, weak, sick, disabled, pregnant and in urgent need of rescue personnel.

Twenty-second passenger service vehicles must meet the following requirements:

(1) Posting the sign of the operation permit or road transport permit at the specified location, and keeping it clear and effective;

(two) the roof of a passenger car is equipped with taxi sign lights, sign lights and signs in accordance with the prescribed style.

Wide lights are turned on synchronously;

(three) the name of the enterprise is marked on both sides of the car door, and the name of the district and street and the sample of individual rental are marked on the individual car;

(4) Posting service signs such as rental price standard and supervision telephone number at the designated position of the carriage; (five) the designated location device in the car indicates the name of the enterprise, the car number, the driver's service number, the service card with photos, and the sign showing the empty car rental; (six) the passenger car is equipped with a meter according to the specified position; (seven) the body, carriage and luggage compartment are clean and tidy, without peculiar smell; (8) The vehicle is in good technical condition.

Twenty-third passenger service vehicle meter should be weekly verification according to the provisions of the technical supervision department.

Period of verification, and obtain the certificate. Those who exceed the verification period or fail to pass the verification are not allowed to operate.

Vehicles with lost, damaged or inaccurate meter shall not operate.

Twenty-fourth taxi drivers shall abide by the following provisions:

(1) Carrying an operation license or road transport license and driving license, and placing a service card at a designated position in the car;

(2) Dress neatly, be polite and provide standardized services; (3) Abide by the laws and regulations on road traffic management;

(four) comply with the regulations on the management of business stations and boarding and alighting points, obey the scheduling and management, and get on and off according to the regulations;

(5) Driving according to a reasonable route or a route required by passengers; (six) according to the provisions of the use of the meter, according to the meter shows the amount of charges, not bargaining or arbitrary charges.

How to charge more than the price standard; (seven) according to the amount of the paid-in fare, the special fare bill is issued under the supervision of the tax department; (eight) found that passengers lost items, should try to return the owner in time; Can not be returned, by the unit or the relevant administrative departments of the Shanghai Stock Exchange in a timely manner; (nine) accept the supervision and inspection of taxi management agencies; (ten) failing to accept the annual inspection of the driver's license at the taxi management institution; (eleven) shall not use the taxi to carry out illegal and criminal activities, and find the criminal suspect.

Ningren should report to the public security organ in time.

Twenty-fifth taxi drivers shall not refuse passengers' transport requirements, including the following contents.

One of the behaviors is refusing to transport passengers:

(a) after the running vehicle turns on the empty sign light, the passengers wave not to carry passengers; (2) Interrupting passenger transport business services without justifiable reasons; (3) Disobeying the dispatching of business stations.

Twenty-sixth taxi passengers shall comply with the following provisions:

(a) are not allowed to carry inflammable, explosive, toxic and harmful dangerous goods; (2) Do not litter or defile vehicles; (three) shall not make the driver violate the regulations and road traffic management requirements; (four) mental patients, those who are out of control after drinking must be monitored; (five) pay the fare according to the charging standard and amount displayed by the meter, and the passengers shall bear the expenses according to the regulations.

Twenty-seventh in any of the following circumstances, passengers can refuse to pay the fare:

(a) the taxi has no meter or the meter is not used; (two) the driver does not issue a special fare bill supervised by the tax department; (3) The leased vehicle breaks down within the benchmark mileage and cannot complete the delivery service.

Twenty-eighth in case of passengers need to go out of the city or go to remote areas at night, passenger service.

The driver may ask the passengers to accompany him to the nearest designated public security organ for verification and registration, and report.

The passenger transport enterprise where it is located. Passengers should cooperate.

Twenty-ninth taxi drivers do not comply with the second paragraph of article twenty-sixth of these regulations.

According to article 18, passengers can refuse to provide transportation services.

Thirtieth taxi operating sites, parking lots and boarding stations shall conform to the city.

Planning and traffic management requirements shall be formulated by the taxi management agency in conjunction with the urban construction and public security traffic management departments.

The management department * * * is set up together, and is responsible for management, inspection and supervision.

Thirty-first railway stations, long-distance passenger stations, hotels, restaurants, hospitals and other passenger distribution places.

* * * place, should set up a taxi business station and the corresponding parking lot, and by the unit or

Passenger taxi management agencies designate special personnel to be responsible for the management.

Article 32 The central business district and main roads shall be based on the principle of convenience for passengers and roads.

There are clearly marked passenger taxi pick-up and drop-off stations in road traffic conditions.

Thirty-third passenger taxi business stations should be open to all passenger taxis and passengers.

, make the car supply and dispatch in order, and accept the taxi management agencies and public security traffic management.

Department management, inspection and supervision.

Thirty-fourth taxi business station dispatchers and managers shall abide by the following rules.

Decision: (1) Wear service marks, dress neatly and standardize services; (2) It is necessary to supply vehicles, dispatch vehicles in an orderly manner, and mobilize vehicles to evacuate passengers in time; (three) to stop the driver from refusing to transport passengers and disobeying the dispatch.

Chapter V Vehicle Lease

Thirty-fifth operators engaged in vehicle rental services shall abide by the following provisions:

(a) to establish a complete vehicle rental business management rules and regulations; (2) Operating within the approved business scope; (three) according to the price standard stipulated by the price department; (4) Special bills supervised by the tax authorities; (five) to pay taxes and fees in accordance with the prescribed standards and deadlines.

Thirty-sixth rental service vehicles must meet the following requirements:

(1) The vehicle is in good technical condition; (two) the body, carriage and luggage compartment are clean and tidy; (3) The operation certificate and vehicle number plate are clear and effective.

Thirty-seventh users should submit relevant certificates and vouchers when renting vehicles. Operators may need to

Users provide corresponding property mortgage guarantee or people with compensatory ability provide guarantee.

Thirty-eighth operators should sign with users in accordance with the relevant provisions of national laws and regulations.

Book a lease contract.

Thirty-ninth users shall not sublet or use the leased vehicle for business activities.

Chapter VI Inspection and Complaints

Fortieth taxi management agencies shall manage and inspect taxis according to law.

Inspection and supervision. Passenger taxi management personnel should wear knowledge when performing inspection tasks in taxis.

Don't wear clothes, wear inspection marks and show your certificates.

Forty-first taxi management agencies should establish a complaint acceptance system and set up a reception desk.

Complaints institutions and telephone complaints, accepting complaints and social supervision of acts in violation of these regulations.

Article 42 The complainant shall take over the taxi within 15 days from the date of the incident.

Handle institutional complaints and provide relevant evidence.

After receiving the complaint, the taxi management institution shall handle it within 20 days from the date of acceptance.

After that, complex cases can be handled within 30 days.

The complained operators and employees shall go to the passenger transport within 3 days from the date of receiving the notice of investigation.

The taxi management agency is under investigation. Operators have ordered their employees to accept the adjustment.

The obligation to check. If the investigation is not accepted within the time limit, the complaint shall be regarded as true and investigated according to the contents of the complaint.

And the responsibilities of practitioners.

Forty-third passengers and taxi practitioners in the event of a dispute over the supply and charging of cars, you can.

Immediately go to the taxi management agency to make a ruling, and the expenses incurred therefrom shall be borne by the responsible person.

Chapter VII Legal Liability

Forty-fourth acts in violation of these regulations shall be handled by the taxi management agency in accordance with the following

Provide for punishment:

(a) in violation of the first paragraph of article fifteenth and the first paragraph of article twentieth, it shall be ordered to make corrections, and

Impose a fine of more than 200 yuan 1000 yuan;

(two) in violation of article seventeenth, article twentieth (two), (three), (four) and (five).

), article 39, shall be ordered to make corrections, and impose a fine of more than 2,000 yuan in 500 yuan;

(three) in violation of the provisions of article nineteenth (a), (two), (three), (four) and (six).

(8) Items (1), (2), (3) and (4) of Article 35 shall be ordered to make corrections.

Correct and impose a fine of more than 2,000 yuan in 300 yuan; If the circumstances are serious, it shall be ordered

Closure 10 days or less;

(four) in violation of article nineteenth (five) and article thirty-fifth (five), in addition to the order

In addition to overdue payment, a late payment fee of 0.2% of the payable amount shall be charged on a daily basis, and a fine of less than 5 times of the payable amount may be imposed.

; Failing to pay within thirty days, it shall be ordered to suspend business;

(five) in violation of article sixteenth, article nineteenth (seven), article twenty-fourth (ten).

, not in accordance with the provisions of the annual review or inspection unqualified to continue business, shall be ordered to make corrections within a time limit and impose a 2.

00 yuan fine of +0000 yuan; If it is not corrected within the time limit, its business qualification shall be cancelled respectively.

Cancellation of operation license and driving license;

(six) in violation of article twenty-second (a), (two), (three), (four) and (five).

), (7), (8), Paragraph 1, Paragraph 2, Paragraph 4 and Paragraph 7 of Article 24

), (eight), shall be ordered to make corrections, and impose a fine of more than 50 yuan and less than 300 yuan;

(seven) in violation of article twenty-second (six), article twenty-third, article twenty-fourth (five).

), (six), article twenty-fifth, shall be ordered to make corrections, and impose a 300 yuan above 2000.

A fine of not more than ten thousand yuan; If the circumstances are serious, it shall be ordered to suspend business for less than 10, and the driver's license shall be suspended for 5 days.

More than 30 days;

(eight) in violation of article twenty-sixth, shall be ordered to make corrections, and impose a fine of more than 00 yuan in 50 yuan.

Paragraph; Damage to vehicles and vehicle bone facilities, shall be ordered to pay compensation;

(nine) in violation of article thirty-third, shall be ordered to make corrections, and may impose a fine of more than 200 yuan 1000.

A fine of not more than ten thousand yuan;

(ten) in violation of article thirty-fourth, it shall be ordered to make corrections, and may be fined from 20 yuan to 50 yuan.

Fines;

Forty-fifth in violation of the third paragraph of article fourteenth, illegally operating a taxi without a license without approval.

If a car is operated, the illegal income shall be confiscated by the taxi management agency and a fine of 3,000 yuan shall be imposed.

Be fined more than 20,000 yuan, detain the vehicle for more than one month and less than three months, and issue a fine certificate.

Certificate of seizure. Fails to perform the administrative punishment decision within the time limit, approved by the taxi administrative department.

Quasi, taxi management agencies will detain vehicles in accordance with the "Anshan City fines confiscated property management measures".

The relevant provisions of the auction pay a fine.

Forty-sixth passenger rental enterprises in violation of the provisions of article twenty-second within 30 days.

Twenty-third, twenty-fourth, twenty-fifth vehicles have accumulated more than enterprise vehicles.

5% of the total (less than 20 sets are calculated as 20 sets), which shall be ordered by the taxi management agency.

Its deadline for rectification, and impose a fine of more than 3000 yuan in 500 yuan, can also be ordered to part of it.

Or all vehicles are closed for rectification for 3 days to 10 days. If the rectification period still fails to meet the specified requirements, it shall be cancelled.

Its passenger taxi business qualification.

Forty-seventh passenger service bicycles did not use the meter within one year, which exceeded the standard.

Charges and other acts in violation of these regulations have been punished three times or suspended for two times.

Time, ordered to suspend business 10 for more than 30 days or cancel its passenger taxi qualification.

Business qualification certificate, cancellation of business license or road transport license.

Forty-eighth taxi drivers have their driving licenses suspended within one year.

If the driver's license is revoked for more than three times.

A taxi driver whose driver's license has been revoked shall not engage in taxi business activities within two years from the date of revocation of his driver's license.

Shall not engage in passenger taxi passenger service business.

Forty-ninth to refuse to accept or hinder the taxi management personnel inspection, by the guest.

The taxi management agency shall order it to make corrections and impose a fine of more than 200 yuan and less than 500 yuan.

Paragraph; If the circumstances are serious, it may be ordered to suspend business 15 days or less, and the driver's license shall be temporarily suspended for 20 days or less.

Whoever obstructs taxi managers from performing official duties and violates the Regulations of the People's Republic of China on Administrative Penalties for Public Security shall be given administrative punishment by the public security organ, and if the case constitutes a crime, criminal responsibility shall be investigated according to law.

Fiftieth operators ordered to suspend business shall seal up passenger service vehicles at the places designated by taxi management agencies. Those who continue to operate during the period of suspension shall be punished in accordance with the provisions of article 45 of these regulations.

Fifty-first taxi business qualification is cancelled, it shall hand over the business license or road transport permit.

The operator who lost his license shall cancel his taxi operation right by the taxi management agency.

Fifty-second other acts in violation of these regulations, involving the management authority of public security, industry and commerce, taxation, price, urban construction, technical supervision and other departments, shall be punished by the above departments in accordance with the provisions of relevant laws and regulations.

Fifty-third penalties for violations of these regulations can be combined.

Fifty-fourth taxi management agencies to make a decision on punishment, it shall issue an administrative

Penalty decision; When collecting fines, a receipt for confiscation uniformly printed by the provincial finance department shall be issued. punish

Money that has not been turned over to the finance as required.

The fifty-fifth party refuses to accept the administrative punishment decision made by the taxi management agency.

Yes, you can serve it to the superior administrative head within 15 days from the date of receiving the Decision on Administrative Punishment.

The administrative department applies for reconsideration; If you are not satisfied with the reconsideration decision, you can start from the date of receiving the reconsideration decision 15.

Bring a lawsuit to the local people's court within days. The parties may also directly bring a suit in a people's court.

If a party fails to apply for reconsideration, bring a lawsuit or perform the decision on administrative punishment within the time limit, it shall be punished.

The organ that made the decision may apply to the people's court for compulsory execution.

Fifty-sixth taxi management personnel in violation of these regulations, abuse of power, favoritism.

Fraud, dereliction of duty, given administrative sanctions by the unit or the competent department at a higher level; Constitute a crime

Criminal responsibility should be investigated according to law.

Chapter Name Chapter VIII Supplementary Provisions

Article 57 These Regulations shall come into force on June 1999 65438+ 10/day.

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