Description of job responsibilities of hotel sales manager

In the rapidly developing society, job responsibilities are used more and more, and formulating job responsibilities is helpful to improve the internal competition vitality and work efficiency. Presumably, many people are worried about how to formulate their job responsibilities. The following is a detailed description of the job responsibilities of the hotel sales manager for reference only. Welcome to read it.

job description of hotel sales manager 1

1. Be directly responsible to the general manager, make the sales plan for the current month in time, and strive to achieve and exceed the budget target.

2. Put forward feasible suggestions for the development and increase of the turnover of the hotel, so as to maximize the profit of the hotel.

3. Learn more about the service items, contents and service hours of the hotel.

4. Have a clear understanding of the room status, room type, package products and discount regulations.

5. supervise the computer registration, sorting and archiving of management membership card information and agreement customer information.

6. Make the Daily Customer Visit Record and the Weekly Customer Visit Record and file them, and solve the customer's problems quickly, efficiently and politely.

7. Participate in solving all incidents that cause guests' dissatisfaction, and strive to make guests feel satisfied again within the scope of hotel policy.

8. Effectively manage the daily work of the reservation office, control the daily scheduled flow and control the real-time room status.

9. For the delivery of guests caused by exceeding the reservation, make timely arrangements for the pick-up and drop-off of guests, and appease and defend the guests.

11. according to the budget target of the hotel, do a good job in controlling the average daily and monthly room rate of the hotel.

11. Have a thorough understanding of the knowledge of credit and cheque cashing, know how to operate and strictly abide by it, and do a good job in collecting the receivables of the agreement company in a timely and effective manner.

12. do a good job in renewing the agreement customers and the same expiration date in time.

13. according to the requirements of the company's operation department, submit the summary of membership card information, summary of agreed customer information, weekly sales plan and weekly sales report on time, and send a copy to the general manager of the hotel.

14. Draft the training work of the department and attend all kinds of meetings and trainings in the hotel on time.

15. Maintain the hospitality service level of the hotel.

16. Abide by national policies and laws, and abide by the rules and regulations of Greentree Inn Limited. Job Description of Hotel Sales Manager 2

1. Participate in the formulation of the general manager's principles, policies and plans for the operation and management of the housekeeping department and be responsible for organizing their implementation, and be responsible to the general manager.

2. Supervise and guide the staff of housekeeping department to strictly abide by the rules and regulations of the hotel and the department, and implement services in strict accordance with the post workflow and service standards, so as to ensure the best work effect and keep the housekeeping department in the best state of management, service and hygiene.

3. Supervise, guide, inspect and train the floor supervisor, laundry room, warehouse management, public * * * area, (PA) foreman and other management personnel of housekeeping department to carry out the post responsibility system and implement various guidelines, policies and plans, and regularly put forward opinions and suggestions on the appointment and dismissal of cadres and the rewards and punishments of employees to the general manager.

4. Responsible for checking VIP rooms, welcoming VIPs, visiting sick guests and long-term guests, and accepting complaints from guests, trying to eliminate possible adverse effects and establish a good image of the hotel among guests.

5. patrol and spot check the areas managed by the department, such as guest rooms, once a day and make relevant records, and pay attention to collecting the opinions and requirements of the guests, so as to find problems in time, continuously improve the work and improve the service level.

6. Be responsible for coordinating the work of the Housekeeping Department, communicate and cooperate with the managers of relevant departments, and pay attention to strengthening the contact and communication with hotel industry colleagues.

7. Be responsible for supervising and inspecting the fire safety work in the management area of the housekeeping department, strengthening relevant training, ensuring that every employee in the department is familiar with the fire emergency measures, actively cooperating with the security department to keep all fire exits unblocked and fire-fighting equipment intact, and ensuring the safety of guests' lives and guest room property.

8. supervise, inspect and control the consumption of various articles and supplies in the housekeeping department, the use of various equipment and facilities, the handling of items left by guests, the management of various reports and the storage of archives, and be responsible for completing the annual budget of this department in accordance with.

9. assist the engineering department in the maintenance of various equipment and facilities in the housekeeping department, and actively participate in the renovation and expansion of guest rooms.

11. Pay attention to the improvement of employees' thinking, life and business quality, constantly improve the quality of employees in the department, encourage employees to play their initiative and enthusiasm, actively participate in various trainings at all levels, and pay attention to discovering and promoting potential employees. Job description of hotel sales manager 3

1. Responsible for organizing the reception, visit and business negotiation of sales staff, and assisting the marketing director in the reception, visit and business negotiation of important customers.

2. Be responsible for the booking and reception of large teams and VIP customers.

3. Be responsible for organizing sales staff to collect and handle customers' opinions and suggestions and accept customers' complaints.

4. Be responsible for the establishment, improvement and daily management of Serene Card customer information database.

5. Be responsible for the negotiation and preliminary review of contracts (agreements) such as the Cumulative Housing Concession Agreement, the Cumulative Rental Conference Room Concession Agreement, the Long-term Housing Agreement, and the Sign-and-Account Agreement.

6. Be responsible for the comparison, relationship maintenance and effect evaluation of hotel distribution channels.

7. participate in the preparation and adjustment of the annual hotel marketing plan and the implementation plan of the hotel marketing plan.

8. Be responsible for the preparation and review of the Sales Work Report of the department.

9. Be responsible for accepting the complaints of subordinate employees against their immediate superiors and colleagues, as well as the complaints of employees of other departments or outsourcing units against subordinate employees (except complaints against myself).

11. Be responsible for the business knowledge training and performance appraisal of subordinates.

11. assist the immediate superior to be responsible for the drafting of relevant standardized documents of the department.

12. Complete other tasks assigned by the immediate superior.

13. this responsibility shall come into effect after being approved by the general economic affairs office, and shall be implemented from the date of promulgation.

14. The right of revision and interpretation of this responsibility belongs to the General Economic Office. ;