1. Before communicating with customers, read the bad reviews carefully to understand the problems, so as to communicate with customers in a targeted manner.

Contact customers in time within 2.24 hours to express their willingness to care and solve problems.

3, according to the content of bad reviews, put forward appropriate solutions, such as refund, food change, remake, etc.

4. Ensure that the customer agrees with the solution, and clearly inform the reason and operation mode of deleting bad reviews.

5. After solving the problem, follow up the customer feedback in time to confirm whether the problem has been solved, and once again express the request to delete the bad review.

6. Whether the customer agrees to delete the bad reviews or not, say goodbye politely and maintain a good service attitude.