Shakespeare famously said, "Simplicity can touch my heart more than clever words." Once, six guests came to the Chinese restaurant, and one of them was a female guest who took the little girl with her. When the meal was served, the waiter took into account the girl's younger age and less appetite. When she specially brought a small bowl in front of the girl, the girl's mother looked at her with approval ... Although it was only a trivial matter, it was convenient for the guests because of the sincerity and carefulness of the waiter.

As a waiter in a restaurant, we should give full consideration to the needs of the guests, and provide high-quality services that are beyond the value of the meal itself and beyond the guests' expectations. Children with value-added services should now have foresight, anticipate their requirements before the guests speak, offer help on their own initiative, and recommend services or suggestions that can benefit them, so that the guests can enjoy a comfortable and quiet enjoyment.

One night, a group of guests were dining in the box. A young man with glasses was interested in ordering the seven laws written by Yang Du on the wall, and frowned from time to time. The waiter in the stands was a girl who just graduated from college, and she was sensitive to the fact that the guests might not know much about this ancient poem. So she took advantage of the gap to explain to the guests in detail. This rich cultural atmosphere suddenly gave warm applause in the box. After the meal, the young man said with great emotion: "Dining in your hotel not only has exquisite dishes and good service, but also gives you an elegant cultural enjoyment."

Xiangtan Hotel takes value-added service as its ultimate goal, pays attention to staff training and the improvement of overall quality, and attracts a large number of guests. Individual business guests arrive as scheduled, and various meetings continue. At present, the room occupancy rate is as high as 81%, a record high.