1. Scope of service: Hilton Hotel is a global ultra-luxury hotel, mainly located in capitals and resorts of various countries. Hilton Peng Huan mainly serves the China market.

2. Design concept: Hilton Hotel emphasizes the creation of a "feel at home" cultural atmosphere, pays attention to the cultivation of staff etiquette, and shows it through smiling service. The design style of Peng Huan Hilton Hotel is more fresh and lively, with rich colors, enthusiasm and vitality.

3. Service attitude: Hilton Hotel pays attention to providing customers with the best service, and implements this concept into the behavior of each employee, creating a unique "smile" brand image. Hilton promises to maintain a high level of customer satisfaction, listen to and evaluate customers' opinions and respect consumers' rights.