The answer to this question is as follows: Fujian Consumers Association's telephone number 1202 1 can also be done by letter, interview, internet, etc., but no matter which form it takes, it must have the following contents: (1) Basic information of the complainant and the respondent. The name, address, postal code and telephone number of the complainant; The name, address, postal code and telephone number of the respondent, if the consumer entrusts an agent to complain, it shall submit a power of attorney to the consumer association; (2) Specific complaints. Handling of damage facts and consultation with operators; (3) Specific evidence. Consumers are obliged to provide evidence related to complaints to prove that there is a causal relationship between buying, using goods or receiving services and damage. Consumers Association generally does not keep original evidence (originals, objects, etc. ) provided by both parties to the dispute; (four) the specific complaint request; (5) the date of the complaint.

Legal objectivity:

Measures of the Administration for Industry and Commerce for Handling Consumer Complaints

Article 11

Consumer complaints shall meet the following conditions:

(a) there is a clear respondent;

(two) there are specific complaints, facts and reasons;

(3) Belonging to the scope of responsibilities of the administrative department for industry and commerce.

Measures of the Administration for Industry and Commerce for Handling Consumer Complaints

Article 12

If a consumer complains through a letter, fax, SMS, email or 123 15 website, it shall specify:

The name, address and telephone number of the consumer;

The name and address of the respondent;

The requirements, reasons and relevant factual basis of the complaint;

Complaint date, etc.

If a consumer complains by telephone or at home, the staff of the administrative department for industry and commerce shall record the information listed in the preceding paragraph.