Usually, at work, we will arrange the old employees to lead the new employees and familiarize themselves with the basic work first. For this stage of work, let's see what the old employees will summarize about their work. The following is a summary of the work of bringing new employees to hotels compiled by me for your reference only. Welcome to read it. Summary of the work of bringing new employees to the hotel
1. Acting store manager system
1. Acting store manager gives 511 yuan a monthly post allowance, which is temporarily implemented according to the original salary standard, and the working hours are full-time. Take four days off every month.
2. The store manager is responsible for store management, including coordination with all parties, store image, employee gfd, etc.
second, the management regulations for old employees to bring new employees
1. After new employees join the company, an old employee is appointed to impart knowledge and guide sales in the form of master and apprentice.
2. Salary standard for new employees: basic salary of RMB 1,111+performance (211-511)
3. The first month of new employees' employment is a probation period, and the old employees take the new employees with them. There is no guarantee task, and the performance belongs to the old employees. Working hours: 9: 11 am-12: 11 am; 2: 31-7: 31 p.m.
the first month is 4 days off, and the rest time is arranged by the manager according to the actual situation in the store.
4. A new employee can apply for becoming a regular employee in the second month, and after passing the qualification, he can enjoy a normal commission, and the guaranteed amount is 51%. Independent sales after becoming a full member, working hours are shifts in the morning and afternoon.
employees can also apply for full employment in advance according to their own learning situation, at least after working for 15 working days. The formal examination is the responsibility of the store manager, which is divided into written examination and simulated sales. Test papers and model sales evaluation records are submitted to the human resources department of the company for filing.
5. In the third month of the new employee's employment, the guarantee task is 81% of the normal task, and the commission is normal.
6. If the new employee fails to complete the specified tasks three months before joining the company, there will be no commission and no reward for the old employee; For new employees who complete 81% of the guaranteed tasks, the old employees will be rewarded with RMB 111; for new employees who complete more than 111% of the guaranteed tasks, the old employees will be rewarded with 211 yuan.
7. If a new employee doesn't understand the company's rules and regulations within three months, he will be punished for violating the rules and regulations, and the old employees will be punished together.
8. new employees must apply for health certificates themselves, otherwise they will not be employed. The company will reimburse the expenses for handling the health certificate this year in the next year.
9. The length of service salary of new employees shall be calculated from the date when they become regular employees. Summary of the work of bringing new employees to the hotel II
Over the past year, under the guidance of the Office Affairs Bureau and the specific leadership of Director X of the reception center, the hotel has earnestly fulfilled its service responsibilities and creatively carried out reception work around the work center, which has won unanimous praise from most guests, colleagues and leaders, and successfully completed various tasks assigned by the leaders. At the same time, individuals have made some achievements in different aspects, mainly in the following aspects. The following work is summarized as follows:
1. Raising awareness
As a service work, the essence of the hotel industry is to provide guests with high-quality and comfortable dining and rest environment. The reception at the front desk is the first step of the work, and it also represents the first impression of the hotel. Front desk service personnel must be highly aware of the importance of work, always keep in mind the service tenet of "guests first, service first" and "completely satisfying guests", always smile and receive visitors from all sides seriously and humbly. Only by constantly improving the awareness of the importance of the front desk work, can we do the front desk work well, and only by focusing on our own work and paying attention to each service link can we ensure the orderly and healthy development of all the work.
second, solid work
over the past year, I have been diligent and solid in my work, strictly in accordance with the regulations and requirements on the front desk work, earnestly performing the duties of front desk service, and actively carrying out various tasks. During my work, I am on duty on time and never leave early, which ensures the normal business order of the reception center. Treat guests with courtesy, enthusiasm, friendly smile, patiently answer and accept questions and suggestions, actively coordinate and solve with relevant units in time, and properly handle complaints from large and small guests, which has been well received by the majority of guests. In dealing with colleagues, I can be United and help each other, be friendly and harmonious, and properly handle various problems in my personal life.
Third, strengthen the study
While doing solid work, I insist on learning all kinds of cultural knowledge, mainly in the aspects of hotel management, law and accounting. A person's learning ability can determine how far to go. Only by constantly learning from all aspects can we improve our work initiative and innovation and adapt to the ever-changing and developing hotel industry.
Of course, while summing up my achievements, I also have some shortcomings, such as my overall awareness and initiative, which need to be improved in the next step.
In short, at the end of 21XX, with the care and help of leaders and colleagues, I made some achievements. However, in the face of new situations and new problems, I still need to stand at a new starting point, meet new difficulties and challenges, make persistent efforts, continue to earnestly perform my duties, constantly improve my professional level, and creatively carry out my work, so as to contribute my own light and enthusiasm to the all-round development of the reception center. Summary of the work of bringing old employees to new employees in hotels III < P > I. Purpose < P > According to the current development needs of the company, the production workshop will continue to add a number of new employees recently, and we should do a good job in technical training for new employees. The technical level of employees determines the quality of products, otherwise it will be difficult for enterprises to stand on the market, and it will be difficult for enterprises to progress and inherit their production technology and survive and develop if they do not pass on, help and bring technology between new and old workers well. Without the development of enterprises, employees have no benefits. Therefore, the company attaches great importance to the work of "mentoring". Therefore, this management method is formulated in combination with the actual situation of our company. ?
second, the law of responsibility
according to the relevant regulations of the state, every master in an enterprise has the responsibility and obligation to teach students. Therefore, it is its unshirkable responsibility and sacred task to teach students. The enterprise has the right to punish those who refuse to accept the tasks assigned by the enterprise or fail to fulfill their responsibilities seriously. ?
III. Specific measures
The production department is specifically responsible for the learning and teaching organization of the master and apprentice, and has the right to give the master the task of teaching and mentoring; A master can take at most one teacher and one student, and the specific number will be arranged by the production department and the human resources department. Every master must consciously abide by the relevant regulations and unconditionally accept the work and tasks of teachers and students.
IV. Qualifications, responsibilities and requirements of masters and apprentices
(1) Basic requirements of masters
1. Excellent skills, proficient in the technical operation of this workshop and this unit;
2. Excellent ideological style, amiable, willing to help others, daring to be strict, good at passing on, helping and leading;
(2) The main responsibilities of the master
1. The first thing is to impart skills, starting with basic knowledge and skills, and teaching by example;
2. Help students with their thoughts and styles, and pass on their excellent styles, professional ethics and safety production experience to their apprentices;
3. Strict teaching style, strict requirements and strict training for apprentices;
(3) Basic requirements for apprentices
1. According to the evaluation scheme of production workers' level, it is assessed as an apprentice;
2. Diligent, earnest in practice, not afraid of hardship, tiredness and dirt;
3. Be able to take the initiative to help the master solve problems and do things within his power;
4, through learning, to achieve rapid technological progress, improved thinking, good style change, safety and no accidents. Summary of the work of bringing old hotel employees to new ones
The busy and substantial XX year is coming to an end. In my new job, with the care and support of hotel leaders and colleagues, I have successfully completed all the tasks assigned by the leaders. In this United and harmonious group, I have been further improved ideologically and greatly trained in my work. Now my work is summarized as follows:
1. Establish the idea of taking the store as my home, strictly abide by the hotel rules and regulations, consciously safeguard the collective interests of the hotel, safeguard the overall image of the hotel, and be sincere, open-minded and patient.
second, fully understand the working environment, work scope and working conditions, so that problems can be put in place in time and solved in time.
3. Don't be late, leave early, be short of time, ask for leave in writing from the leader if something is wrong, and do your duty, make reasonable arrangements, be in no hurry, be safe and stable.
4. Take care of public property, properly use and maintain tools and equipment in time, and save energy. Starting from saving a drop of water and electricity, except for guests, people should turn off the lights when they are used, turn off the water pipes in time when they are used up, and report for repairs in time when problems are found, so as not to waste energy in the hotel because of unattended management. 5. Strive to improve their own quality, take the initiative to learn from colleagues, maintain a full work spirit, and achieve a conscious and rigorous work attitude.
Through my work during this period, I found that I still have some deficiencies, which need to be improved. For example, I am not rich in professional knowledge, and I am prepared to improve my professional knowledge and service level by strengthening my study.
My plan for next year is:
1. Do every job carefully every day as always.
2. Seriously study the knowledge of the hotel engineering department and use the rest time for training.
3. Learn more about hotels and enrich yourself. Strive to make your work to a new level.