There will be a fine for running errands overtime, unless the customer's address is changed, the address is filled in incorrectly, the customer has been unable to contact, and the meal is slow. , and customers can make complaints to confirm the truth of the information. If the complaint is successful, the deducted money can be reissued. If the US group's takeaway merchants fail to deliver them within the specified time, they can complain and demand compensation. According to relevant regulations, catering operators who provide delivery services should establish and improve corresponding service processes, clearly state the time, delivery scope and charging standards of delivery services, select appropriate transportation tools and equipment according to consumers' orders and food safety requirements, deliver them to consumers on time, with good quality and quantity, and provide corresponding vouchers.
When catering operators carry out promotional activities, they should clearly indicate the promotional contents, including reasons, methods, rules, time limit, scope and relevant restrictive conditions. Catering operators should make good preparations for raw material reserves and services before the start of promotional activities, and fulfill relevant obligations as promised. In the promotion activities, catering operators shall not deliberately delay the provision of related goods or services, and shall not reduce the quality of goods or services in any form. Catering operators should establish and improve the consumer complaint system, and clarify the specific departments or personnel to accept and handle consumer complaints. The complainant shall be informed of the results of the acceptance, transmission and handling of the complaint.
Measures for the Administration of Catering Industry (for Trial Implementation) Article 4 The State encourages catering operators to develop popular catering such as special catering, fast food, breakfast, group meals and food delivery, provide standardized dishes, facilitate consumers to independently flavor, develop self-selected packages and provide small portions of dishes.
Article 5 Catering trade associations shall, in accordance with the provisions of relevant laws, regulations and rules, play the role of self-discipline, guidance and service, promote the popularization and implementation of catering industry standards, and guide enterprises to do a good job in energy conservation, emission reduction, resource conservation and comprehensive utilization.
Catering industry associations should guide catering operators to save resources and oppose waste by formulating industry conventions.