Put a round wet towel in the ashtray. However, it can also show a convenience to the guests.

Personalized service in a hotel usually refers to considerate service to guests. For example, a familiar guest is checking out. As a bellboy (or lobby receptionist or assistant lobby manager), you can prepare a paper bag with today's newspaper and a bottle of mineral water (provided that these things are free in your hotel), and then deliver them to the guests. I wish them a pleasant journey and hope to come again next time. This is a typical personalized service.

Personalized service has different requirements for different levels of hotels. Generally speaking, low-star hotels pay attention to standardized services, lay a good foundation, and then carry out personalized services on this basis; High-star hotels should pay attention to personalized service, strive to achieve high quality and efficiency, improve hotel service quality, and then enhance product competitiveness.

Strengthen hardware services: add items that other hotels don't have, such as various special dishes, personalized facilities decoration, various entertainment and leisure facilities, etc.

Strengthen software service: We should pay attention to people, cultivate the service concept of our waiters, and strive to create a unique cultural atmosphere of our hotel.