All employees

II catalog

company profile

Company profile. Institutional facilities

The company's goals

Labor principle

(2) Labor laws and regulations

(1) Physical examination

(3) During the probation period

(4) Working hours

(5) Mobilization and appointment

Dismissal and resignation

(7) dismissal and layoffs

(8) Cancellation of contract renewal ...../> Chapter III Wages and Welfare

(1) salary, bonus and others

Statutory holidays and holidays

(3) Encourage vacations

(4) Sick leave

Paid marriage leave

Maternity leave (paid)

Maternity leave (paid)

(9) Bereavement leave (paid)

(j) Filial leave (paid)

(1 1) family holiday (paid)

(12) Annual leave (paid)

(13) medical labor insurance benefits

(10) Meal allowance

(15) All employees must accept unified arrangements.

(16) Housing Assistance Scheme

Chapter II Employee Handbook

() General

Wardrobe (2) cultivation

(3) Working Time Record Sheet

(4) Documents and designers

㈤

(vi) Work clothes .../> (VII) Customer Complaints (I) Incentive Regulations "

(2)

Personnel information

(9) Confidentiality

(10)

Chapter II Provisions on Appeal Awards

Confidentiality code

Chapter VII Verification Code

(1) security rules

(2) Fire

fire fighting

(D)/ > Chapter VIII is revised

Signature book

All employee manuals caused by the following reasons

General manager kai

2009. 12.06

Chapter overview

& gt

target

1, with the tenet of "customer first, service first and best reputation", our operation,

"Accuracy, timeliness, courtesy, honesty, enthusiasm and safety" are our service standards.

"Unity, pragmatism, professionalism and innovation" is our enterprise spirit.

Our goal is to introduce modern management science, train four employees and create a first-class company.

5, in order to fully reflect the company's fine tradition, for the socialist material civilization and spiritual civilization, the hospitality.

Chapter II Labor Laws and Regulations,

Principle of employing people

1 According to the labor plan, employees are required to conduct open recruitment, recruitment evaluation and advantages, and according to relevant state regulations, recruitment procedures,

2. The store employs employees to sign contracts and implement the employment system.

physical examination

Recruiting employees must go through the hospital physical examination designated by our store and be hired before the physical examination.

2. Our employees must have a physical examination for people with infectious diseases once a year, and the company will treat them to ensure the health and safety of the service.

probation period

In the recruitment of new employees, generally, after the probation period of 1-3 months, the contracts signed by the hired employees are sampled, and the formal training date is calculated, which becomes the probation certificate of the formal employees. Employees who fail to extend the probation period for 3 months due to gross negligence or failure to extend the probation period will be dismissed by the company.

4 working hours

Employees work one day a day, and the working hours of each day (except the time for eating and changing).

Class two staff and department work arrangement,

3. If the overtime manager approves it, it shall be reported to the personnel department for the record. Overtime shall be closed or sent on the same day under the arrangement of the department manager.

4. Take vacation when overtime is transferred to vacation to offset compliance procedures.

Verb (abbreviation for verb) mobilization and appointment

The company timely adjusts the work of employees according to the needs of work.

2. The company implements the appointment system, and employs or promotes employees' responsibilities according to work needs and job vacancies, employees' ethics and performance, and work practices. Appointment confirmation contract format.

For the order of three employees, the probation period is 1-3 months, and the salary during the probation period will not be adjusted. Department managers and supervisors appointed by leaders and above shall be appointed by the general manager. Increased salary, original position or any remaining unqualified transfer.

Resignation and resignation

In the long-term contract, the principle that employees disagree, if any, the reasons for resigning and insisting on resigning should be submitted seven days in advance, and the cadres should submit a written application 10 days. After approval, the office will hand over the handover procedures. Before leaving the company, the company will compensate for the economic losses and resign.

2. All graduates who have not been approved or authorized shall be removed from the list except for compensation for economic losses.

Seven. Dismissal and layoffs

1, the company has the right to dismiss employees with serious negligence or long-term poor performance.

2. The company's working conditions are overstaffed, and the company

(3) The staff members reduce the rights of redundant personnel, decide to dismiss or reduce the dismissal procedures that the company should notify two weeks in advance, sign the relevant provisions of the employment contract, and pay compensation,

4. Dismissal, resignation and dismissal? Employees must be retired after leaving their jobs, and the materials must be transferred according to regulations before they can be returned, otherwise the company will hold the relevant departments of both parties accountable.

8. Cancel the renewed contract

1, the labor contract will be terminated automatically upon expiration. The employee who terminates the contract later has nothing to do with the company.

When the contract of female employees during pregnancy, childbirth and lactation expires, the labor contract will be terminated (excluding the whole series of disciplinary dismissal and lactation).

3. Renew the employment contract with the employee according to the needs of the enterprise and the actual performance of the employee.

After the dismissal of management cadres at all levels, according to the needs of the work, and according to their ability and political integrity, the renewal procedures shall be handled. Have you been hired by the company and reassigned?

Chapter II Wages and Welfare

Wages, bonuses and others

1, according to the principle of "internal distribution of work and wages according to the form of distribution according to work" and the confirmation of responsibilities of different posts, the wages of employees,

2. Calculate and pay the employee's salary in several months, and actually pay the employee's salary for six months every year, including basic salary, post salary, welfare, subsidy and bonus.

3. Employees who go on business trips shall be given appropriate subsidies regardless of the mode of transportation.

4. According to the relevant provisions of the state, in addition to the employee's living allowance and other expenses, employees are absent or absent from work for some reason, according to the company's reduction degree, living allowance,

Five enterprises carried out publicity activities and won significant bonuses.

Economic benefits: according to different departments, different positions and different responsibilities, determine the monthly salary regulations, employee bonuses, and the annual assessment of employee absenteeism at the end of the year. However, the staff who were transferred this year have poor personal performance, with a fault score of more than 30 points, and do not enjoy a year-end bonus.

7. According to the results, employees with outstanding performance can get further bonuses as encouragement.

8. Assessment of monthly attendance of employees and total fat of monthly salary,

9. Pay the total fat once a month on the specified salary date, and pay it one day in advance in case of holidays.

10 general manager of year-end bonus, according to the company's annual performance, pays attention to the year-end bonus approved by the board of directors, and employees who are absent from work at the end of the year are negligent.

1 1 When employees get married, give birth or celebrate their birthdays, they should show their marriage certificates-the one-child certificate and ID card, and go to the personnel department of the company to receive his gold and the general manager's seal card.

Second, statutory holidays and public holidays.

1, weekly rest for employees arranged by the department.

Two employees are entitled to seven days' statutory paid holidays each year (the first day of the New Year, three days of the Spring Festival, two days of International Labor Day and National Day).

3. When employees can't work during internal holidays and legal holidays, the company will compensate or pay overtime pay within the same time, which is twice the standard salary for holidays, and three times the standard salary for auditing, reporting, personnel, public holidays and legal holidays.

leave

Staff reward, you can enjoy a day off if you handle it all in June 5438+ 10.

Two employees were rated as the company's outstanding employees of the year, and they can enjoy the second year attendance award of 7-day holiday. Company employees are rated as advanced workers of the year and enjoy 5 days' incentive leave. In the following year,

3 Cumulative returns, you will arrange the staff department in a unified way in the off-season.

sick leave

Employees who take sick leave must have a medical certificate issued by the company or hospital, which is confirmed by the staff of the recognized medical company. The personnel of the Ministry of Education shall be approved by the department manager within 7 days (including 27 days), and the report submitted after 7 days shall be approved by the personnel department, and the A&E department shall notify by telephone, and the sick leave formalities shall be handled the next day.

2. The sick pay management company must pay three days' paid sick leave every month, 50% of the sick pay within three days, and the daily pay for more than three days can leave the company.

Step five, leave

1, employees do not apply for permission without special reasons.

Employees who have been on leave for two months shall not exceed three days, and the accumulated leave for many years shall not exceed15 days.br/>. We must ask for leave during the holidays, and leave within three days (including three days) shall be approved by the department manager. It is reported that the Ministry of Personnel put on record for three days or more and within ten days. After ten days, the Ministry of Personnel and the general manager of the hotel approved it and included it in the assessment.

4. The company has implemented systematic unpaid leave (department managers enjoy paid leave of 15 days, assistant managers enjoy paid leave of seven days, 10 days, and overtime compensation on holidays is not paid as supervisor level or above).

Marriage leave (paid)

Those who meet the family planning requirements at the age of late marriage (25 years for men and 23 years for women) can enjoy a marriage certificate, with 3 days off and 3 days off for marriage. The application form agreed by the marriage leave department must be filled in five days before and submitted to the personnel department for approval.

Full-time employees who have reached the legal age of marriage, but do not meet the age of late marriage, enjoy late marriage, plus 3 days.

3. The employees of the company are provided with the age of late marriage (male is 28 years old, female is 25 years old) to get married, and the statutory paid company rewards the marriage leave for 23 days, the paid marriage leave is 10 day, and the late marriage reward is 100 yuan (double bonus for the marriage fat of both employees).

Maternity leave (paid)

1, female employees who are pregnant the day before logistics, starting from the female employees (including managers) who were pregnant for the seventh month before, are approved by the employee's department, and the personnel department puts on record to handle the pregnancy leave procedures.

If the family planning treatment of more than 2 female employees or children of childbearing age who have given birth in violation of discipline does not meet the requirements, it shall be handled according to the relevant provisions of the state.

Maternity leave (paid)

1, through the implementation of the relevant provisions of the state, the maternity leave certificate of female employees who apply for maternity leave shall be examined and approved by the responsible hospital and the infirmary, and the maternity leave formalities for the staff of the Ministry shall be handled.

Plus * Abortion, abortion, the head of her department, holding a hospital certificate, with a clear vacation date (no more than 10 days), no more than once a year, and no more than twice in the company.

Plus one hour of breastfeeding time for employees every day for one year from the date of production.

2. Female employees who meet the conditions of late marriage and late childbirth shall be awarded 10 day maternity leave in addition to the maternity leave stipulated by the state. During the period, I received a children's honor card, plus five days. Outside

It is considered difficult for women who add maternity leave to respect you. Here's to you, approved by the personnel department. Here's to you, it's only 70% of the basic salary during the period.

9 bereavement of immediate family members

Personnel refer to spouses, parents, in-laws or in-laws. Children who die can enjoy three days' paid funeral leave, which is stipulated by the state. Employees must go abroad to attend funerals, which varies according to the travel time.

Nine, filial piety holiday (paid)

Employees can enjoy three days of filial piety leave every year.

1 1, family holiday (paid)

Families living abroad who have gone through the relevant formalities can enjoy the opportunity to visit their spouses once a year, every 10 day; Married employees can enjoy their parents' false exploration. Once a year, every time 10 days, unmarried employees can enjoy the exploratory parental leave once a year, every time 10 days (excluding resignation), and sign a contract after this holiday and enjoy it next year. Employees have 65,438+00 days to complete the application form, sign the comments and submit them to the department head approved by the personnel department.

Plus * after the end of the family leave, there must be a rest time, and the work needs to be recalled in advance, in the rest of this year.

Plus the leadership of the staff, the approval of home leave, and the reimbursement of travel expenses (absenteeism for more than a few days).

Twelve-year annual leave

For the service of more than two years (including two years), it will be implemented for 5 days from next month (without affecting the approval of the company's operating principles), and it will be pushed back within the corresponding incremental days for each additional year, ***20 days.

Thirteen casualties (paid)

If the relevant staff members are injured or killed at work, it shall be implemented in accordance with relevant state regulations.

Fourteen, medical care, labor insurance and other benefits

The sick employees in the company's free medical clinic are indeed transferred to the infirmary for treatment, and the medical expenses for diagnosis and treatment are stipulated in the standard.

(Approved %) 2. Employees who have gone through retirement pension insurance procedures and gone through unemployment insurance.

Fifteen meal allowance

1, a cannibal company whose employees work from home,

The company subsidizes employees' meal expenses and stops issuing meal expenses subsidies.

3. Employees usually leave a given allowance; Days (or meals) without deducting the actual post allowance for abnormal leave.

4. Meal allowance for each meal.

26. Employees must receive unified professional training and ideological education, and constantly improve their own quality and service skills. There are three types of employees.

17, the company will launch a funding scheme and enjoy the following housing assistance schemes:

1, management personnel above administrative level;

2. Employees who are equivalent to competent technical positions;

3. Other employees of the company have made significant contributions;

The assistance scheme is implemented in stages, and each batch of candidates is approved by the general manager;

Details of the housing assistance plan and what the general manager's office wants.

Chapter II Employee Handbook

, general rules

Discipline, strictly implement the company's rules and regulations,

Obey the leadership, obey the command, be loyal to the obligations, and be responsible to the subordinates.

Punctual, efficient, thoughtful and meticulous service, Lixin creates first-class service standards.

4, customer first, reputation first, unity and cooperation, establish a good image, the company,

5. study hard, study hard, love the store, and explore. Specifically, when the company is a first-class employee,

6. Fair and strict management and careful supervision of qualified management personnel,

7. Be a good host and firmly establish the sense of ownership and mission of the store.

clean up

Hair should not exceed the collar and keratin of male employees, but ears, beards and perms are not allowed.

The makeup of the two female employees should be shoulder-length hair and Shu Qi, and no weird hair styles should be allowed. The agricultural makeup is bright and not toenails (except for special approval).

Employees are not allowed to wear jewelry during working hours (except engagement and wedding rings).

4, shoes should be wiped frequently, clean and bright,

Five job requirements: the dress should be kept clean and fresh,

6, pay attention to personal hygiene, no sweat, and do not wear pungent perfume, frequently cut nails without leaving length.

timecard

1, employees punch in and out (except for the deputy general manager, more)

2. Employees must implement the clock-in attendance system.

3. If you are on a business trip and ask for sick leave, you will not return the sick leave slip and the tolerance sheet, otherwise it will be treated as absenteeism.

The trustee is the person who violates the store rules and regulations on behalf of Zhong.

Intravenously injected

Certificates and designers, the company issues work permits (or passes) to employees, and the company where designers and employees work must actively show their certificates and wear identification badges according to the prescribed working hours.

The general manager and security personnel of the responsible company have the right to inspect employees' documents.

3. Lost documents should be reported to the personnel registration department in time, scrapped and replaced with work permit or famous brand, which is natural damage and replaced free of charge.

If four employees are adjusted to be paid by the company, the designer should be recorded to return to the personnel department.

5 locker room

Staff wardrobes should be designed and decorated, kept clean and stored with food and sundries.

2. The locker room key shall be properly kept, and shall not be added, exchanged, transferred or deleted, and returned to the personnel department.

3. The relevant departments authorized by the general manager of the company randomly inspect the locker room, and the employees should actively cooperate with the inspection, without any special circumstances.

VI's work clothes

1, the company decides employees to wear work clothes according to the operation needs, work clothes style and working hours issued.

2. Supplementary personnel are free to wash work clothes and are not open to the public.

3. Work clothes don't go out of the store, and the demand for work clothes is constantly changing in the storage cabinet after work.

Work changes, work clothes should be replaced, and the company's work clothes should be transferred to a unified room.

5. Work clothes are lost or damaged without reason, and compensation should be made according to the old and new degree.

7 customer complaints

1, all employees must listen to customers' complaints politely and seriously, and must not argue with customers, and establish the concept that "customers are always right"

2 is the assistant supervisor of the employee's immediate manager, responsible for handling customer complaints. The two sides should deal with it in principle, not face to face.

There should be a complaint record, and the general manager or authorized department should sign a written reply.

Eight people

Fill in the employee's resume and family information truthfully, and notify the personnel department in time if there is any change.

Nine. secret

Unauthorized employees provide company personnel training, enterprise management, financial rules and regulations, equipment or engineering drawings and other materials free of charge, and offenders violate store rules and regulations.

10, appeal

Complaints about work or other employees should be directly complained by superiors, such as handling dissatisfaction, the general manager's office or directly to the general manager,

2. A written application must be signed to protect the interests of the complainant, and the complaint shall be kept confidential.

3. If it is a complaint of libel, once verified, it will be dealt with as a violation of discipline.

Chapter VI Regulations on Rewards and Punishment

The purpose of incentive conditions:

Promote the building of socialist spiritual civilization and material civilization,

B, create the staff expenditure of "United and forge ahead, work hard, pursue Excellence and win glory for the country",

C, encourage advanced, mobilize all positive factors.

2. Reward conditions:

I. Important contribution to improving management and service quality.

B, excellent service, unanimous praise from many customers, a company that has created a good reputation,

C. companies that have made significant contributions to improving economic efficiency,

D, the top three in provincial technical competitions and the top eight in national competitions,

& gte, achieving a tight budget marks

F rationalization proposals, through practice, have achieved remarkable results,

Discover hidden dangers of accidents and prevent major accidents,

H, brave,

My country, which collects gold, collects things to protect the property and life of companies and customers (in larger quantities).

what's up All observed working hours are accompanied by excellent performance throughout 306 days (the whole year).

K, finally, carry out their duties, strictly abide by the regulations, annual safety accidents.

The evaluation and approval of reward types can give full play to the advantages of rewarding employees, record great achievements and reward advanced workers and outstanding workers.

4. remuneration

Certificates, certificates and bonuses are distributed to alumni employees, bonus points are deducted, and the grading standard is 5/

30 points at a time.

B, 40 points.

C, advanced workers 75 points

D, advanced workers 100 points

According to the accumulated balance after scoring and the accumulated balance after scoring, the year-end bonus will be awarded, and the year-end bonus will increase by 1% per minute.

Companies that have been rated as excellent workers for two consecutive years have been promoted in terms of wages.

Approval procedures for recommending team awards: review and approval by department managers and general managers, and signature by personnel department.

Punish

1, the purpose of punishment

The collection of punishment is mainly aimed at a small number of employees who violate discipline, establish a correct code of conduct and the severity of punishment, consciously safeguard the supervision of shopping malls, and ensure the company's first-class service level.

2. Punishment

Implement the scoring standard for negligence and absenteeism deduction. (5/ min)

Burr: 2/

2 Fault: 8/

3. Gross negligence: 25 points/

Gross negligence: 100/

Sick leave: 1 minute/day (less than 4 hours and more than 4 hours for half a day)

On the basis of the monthly bonus, deduct 10% of the monthly bonus every minute, deduct the scorecard with the bonus less than one month in the current month, and continue to deduct the balance this year (only the scores of sick leave, personal leave and absenteeism are assessed in the current month).

The year-end bonus will be paid according to the cumulative score of the whole year caused by Party B's absenteeism, and 1% can be deducted for each part of the response, excluding the year-end bonus.

If the fault has accumulated for one year, 30 points will be deducted from the date of acquisition (excluding sick leave and absenteeism of more than 30 points), and administrative warning will be given to those who reach it.

E. If the cumulative score of negligence reaches 40 points, the administrative score will be implemented from the date of arrival.

E, fault cumulative score of 55 points, given administrative sanctions from the date of arrival, and make records.

F The annual cumulative score of the factory is 75 points, the arrival date, and the penalty of staying in the store for browsing (only the living expenses during the inspection period).

Negligence within one year, score 100, dismissal or recall dismissal.

3. A little negligence

If the amount is less than 1/2, if there is serious negligence, the score will be increased.

A, shops that don't punch in, punch in attendance and enter the company's non-production work permit.

When Party B logs in the storage clock again without signing or signing on behalf of others,

C, do not take the initiative to accept the inspection package.

D. Don't wear famous brands, work clothes or change work clothes at work.

E, workers who don't take the special lane go to the hotel's restricted guest toilet.

F, in violation of the company's appearance (under special circumstances)

G, spitting, littering

He dozed off while working,

I, working in tandem, chatting, friends and relatives will make personal calls, eat snacks and take a shower.

Working, watching TV, listening to the radio and reading newspapers, without approval,

K, guest area, in restricted area,

During the service hours, smoke, stretch, chew teeth and nails, pick your nose and scratch your scalp in front of the guests.

M serves guests without honorifics,

N, late, leave early (included in the work point, 15 minutes, more than 15 minutes as absenteeism)

O's locker room and snack storage room,

P, private, friends and relatives go shopping, take a shower, eat and drink, and live with their own children, BR/& gt；; Q, parked vehicles don't need it.

R, eat in the staff canteen in other places outside the store.

There is no reason for the company's financial or equipment to be damaged due to negligence after working in the store.

4. negligence

In any of the following circumstances, 8 points will be scored due to negligence, and the score will be seriously increased.

A, leaving work without authorization,

B, do private work,

Work and sleep,

D, spend the night, there is no reason to shop after work,

E in the workplace, playing chess and cards (regardless)

Refusing security guards to check their luggage or bring personal luggage to work.

G. Disobeying leadership and distribution, BR/& gt；; H. Internal and external customers who meet the requirements of courtesy service,

I don't want to settle accounts receivable according to the standard set by tartaric acid store.

what's up Drinking during work hours

The curse of the company in k noise,

L, unauthorized customers in the restaurant.

M, absenteeism for one day (less than one hour per day, half a day, more than four hours)

5 gross negligence

One of the five violators, the group will seriously improve the score in the following two cases: unqualified quantity and press card.

A. no sick leave, fraud, pretending to be sick,

B. Stealing public property and other articles, picking up customers' funds and goods,

C. provide information on personnel training, business management, financial rules and regulations, equipment and engineering drawings of private companies.

D. secretly lending property,

E. making materials and defaming others.

F. a job that loves to date secretly. Go out to dance with corporate guests and guests.