Foreword

The internal management system is the lifeline of the rise and fall of hotels. A successful hotel

must establish a sound office management system. A successful hotel management system must have procedural, standardized and standardized management requirements for every very detailed work.

With the continuous development of tourism and the increasing number of international contacts, modern hotels must

use modern standardized management methods for effective management, so that customers can feel clean, convenient and safe in hotel facilities

; Unique in catering; Show sincere service attitude in service; Beautiful and elegant in the surrounding environment, so that customers can feel at home.

Based on this, our experts and scholars in organization and management have compiled a book

Complete Collection of Star Service Standards and Internal Management Rules and Regulations of Hotels. This book brings together many successful standardized management of hotels,

star service standards of hotels and hotels, and thousands of internal management systems, methods and regulations of hotels. It covers

all levels of modern hotel management, involving the responsibilities and management system of internal personnel positions in front office, housekeeping department, catering department,

recreation department, shopping mall department, personnel department, finance department, security department, engineering department and other departments, as well as standardized management practices in hotel marketing, customer relationship and environment. Make the hotel have rules to follow in management and double the benefits. This book is comprehensive, practical and scientific, and it is really a must-have book for hotel managers.

in the process of compiling, this book is aimed at hotel employees, aiming at improving the standardized management of hotels

, and strives for concrete and practical content, highlighting operability and practicality. It is actually a

good reference book for standardized management of modern hotels. Due to the limited level of editors, it is inevitable that there are some shortcomings in the book. Please criticize and advise readers.