Please refer to the guests who entered the hotel without an appointment and asked to stay. Someone is staying-there is a guest staying in this room at present. Free)-rooms are rented, but guests don't have to pay rent. Stayover)-guests will stay in the store today, at least for one night. On-change- the guest has left the hotel, but the room has not been cleaned, so it can be rented. Don't disturb the room (don't disturb)-the guest asked not to disturb. Sleeping out-the guest opened a room but didn't use it. Skipper)-The guest left the hotel without checking out. Sleeper)-the guest has checked out, but the front office staff did not change the room status in time. Vacant and prepared)-the room has been cleaned and checked, and can be rented out to guests who come to the store. Fault-guest rooms that cannot be used. There are many reasons why the guest room is in the state of being repaired, including the need for maintenance, redecoration and thorough cleaning. Locked-the room is locked, so guests can't enter. They need to clarify some problems with the hotel management before resuming renting. D NCO did not check out)-The guest has arranged to check out (so it is not an open room) but did not inform the front desk before leaving. Due guests will check out the next day. Check out-the guest has checked out, returned the key and left the hotel. Late check-out-guests are required to check out after the check-out time stipulated by the hotel and get permission. Single room-a room for one person. There may be one bed or more than one bed. Double room-a room for two. There may be one bed or more than one bed. Triple room-a room for three people. There may be two or more beds. A room for four.-A room for four. There may be two or more beds. Big bed)-There is a big bed in the room, which can accommodate one or more people. King bed)-There is a king bed in the room, which can accommodate one or more people. There are two beds of the same size in the room. You can live alone or in groups. There are two double beds in the room. You can live alone or in groups. Sofabed room (studio)-there is a sofa bed in the room-the sofa can be used as a bed. There may be another bed in the room. Mini-suite (or junior suite)-In a single room, there is a living area besides a bed. In some hotels, the bedroom and living room are not in the same room. Suite-living room with one bedroom or more than one bedroom. Connecting rooms-except for individual doors, all rooms are connected by doors. Guests can go to another room without going through the outer corridor. Adjoining rooms)-There are public walls between rooms, but there are no connecting doors. Adjacent rooms)-rooms are close to each other or across the corridor. Back of the house)-refers to some departments in the hotel, whose employees are not in direct contact with guests, such as engineering department, finance department and human resources department. Clef d' or must apply to become a member of the International Golden Key Association in order to obtain the title of Hall Service Director. Compressed working system-a scheduling method different from 8 hours a day, in which employees complete their original working hours in less than 5 working days. Basic functions-terminology used by the American Association for the Disabled. According to EEOC, the basic function of a position refers to the function that the incumbent can perform independently or after using reasonable facilities. Flextime)-flexible working hours, employees can arrange their own start and end times. In front of the hotel)-some functional departments of the hotel, where employees often contact guests, such as the catering department and the front office. Job description-a description of a post's main responsibilities, superior-subordinate relationship, corresponding responsibilities, working conditions and equipment and materials that must be used. Job sharing-a full-time job that is properly arranged by two or more part-time employees and shared by them. Job specification-a description of personal qualifications, skills and qualities necessary to complete a certain job responsibility. Mission Statement-A document that states the unique objectives of a hotel that distinguish it from other hotels. The statement of purpose expresses the philosophy followed by the hotel, the significance and direction of hotel activities, and the interests of guests, managers and employees. Organization Chat)-Show the relationship, position, responsibility area and power scope of each position in an organization in the form of a chart. Reasonable convenience-a special term of the American Association for the Disabled. Let qualified disabled people participate in the work in an unusual way. This change can be made step by step, and it is not necessary for the employer to enforce it. Revenue center)-refers to the department where the hotel sells products and services to guests, thus directly obtaining operating income, such as the front office, various outlets of the catering department, room dining and retail outlets. This is the main source of income for the hotel. Strategy)-the method developed by the department to achieve its planned objectives. Support center)-departments in the hotel that do not directly generate business income but support income, including housekeeping department, finance department, engineering maintenance department and human resources department. Tactics)-the daily operation steps of implementing the strategy. Guests who enter the hotel without an appointment and ask to stay. Call billing system CAS- a device connected to the hotel telephone system, which can correctly charge and transmit charges according to the telephone number dialed by the guest room. Guest cycle-a statement describing the business process of a hotel, characterized by face-to-face contact and transactions between guests and employees. Guest file-a form (paper or spreadsheet) to record personal or room transactions. Guest history file-a guest history file that summarizes the information between the hotel and the guests who have stayed in the hotel. Hotel credit limit (hotel limit)-the credit limit set by the hotel. Information list-an alphabetical index of guests, used to transfer calls, send emails, leave messages and answer visitors' questions. Latecharge-a transaction that should be credited to the guest's account, but the record will not enter the front desk billing system before the guest leaves the store. Hotel Computer Management System (PMS)- the combination of computer software modules is used to support various front and back management activities of the hotel. Registration card-a printed form for recording check-in information. Reservation card-an electronic document that records relevant information of guests, such as arrival date, required room type, advance deposit, number of people coming to the store, etc. Reservation file-summary file of reservation records. Voucher-a voucher for logging in the electronic bill and recording the detailed transaction contents; Used to transmit transaction information when the business hall is not connected to the front desk system. Advance deposit guarantees reservation-a method of guaranteeing reservation, which requires guests to pay a specified amount of money to the hotel before arriving at the hotel. Subsidiary reservation network-

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