Dear Leader:

Hello! As the end of the year is approaching, on behalf of all employees in the catering industry, I would like to submit a summary report on this year's catering business. The following is an overview of our main work and achievements in the past year.

1. Business development

1. Steady growth of passenger flow: In the past year, our restaurant received customers from all walks of life, and the total passenger flow increased by xx% compared with the same period last year. Among them, the proportion of new customers reached xx%, and the repurchase rate of old customers reached xx%.

2. innovation and optimization of dishes: according to the market demand and customers' tastes, we constantly introduce new dishes and optimize the existing ones. In the past year, we launched xx new dishes and adjusted the taste of xx dishes.

3. service quality improvement: we attach importance to improving employees' service awareness and skills, and through training and assessment, the service level of employees has been significantly improved. In the past year, our customer satisfaction reached xx%, an increase of xx percentage points over the same period last year.

2. Analysis of operating benefits

1. Operating income: In the past year, our restaurant realized operating income of xx million yuan, an increase of xx% year-on-year. Among them, catering income accounts for xx%, and wine income accounts for xx%.

2. Cost control: We strictly control raw material procurement, staff salaries and other costs, and realize effective cost control through reasonable pricing strategy and refined management. In the past year, our cost accounted for xx% of operating income, which was xx percentage points lower than the same period last year.

3. Profit growth: Thanks to the optimization of operating income and cost control, our total profit has increased by xx%. In the past year, our profit was xx million yuan, an increase of xx%.

III. Future Development Planning

In view of the new year, we will continue to strengthen the innovation of dishes and the improvement of service quality to improve customer satisfaction. At the same time, we will actively expand the market and strive for more customers. In addition, we also plan to strengthen the training of employees and improve the business level of the whole team.

Finally, thank the leaders for their concern and support for our work. We will continue to work hard to contribute to the development of the company.

please give instructions from the leader!

from all employees in the catering industry.