The front desk is better The front desk is mainly responsible for the reception of the hotel reception management daily work rules 1 ．Check and deal with the previous day's work (08:30 ~ 09:00) (1) check the shift records, to understand the unfinished work matters. (2) Check the status of the night audit report, check the registration of the distribution of various reports, check the night shift key count record and whether there is any overnight message letters. (3) Analyze the causes of room errors and check whether there are any signatures on room rates that exceed the authority, etc. (2) Understand and deal with the main work of the day (08:00~09:00) (1) Arrival and departure of VIPs and notification of banquets and activities. (2) The situation of casual guests of groups entering the hotel and the situation of casual guests of groups leaving the hotel on the same day. (3) The situation of room sales on the same day. (3) Lay out the work tasks (09:00) (1) Lay out the main tasks of the day to the head waiter. (2) Implement the work and notes for the arrival and departure of VIPs and banquet activities. (3) Lay out the temporary tasks and basic requirements for the day's room assignments issued by superiors. 4. Checking daily work (09:00～14:00) (1) Domestic guest registration form and foreign guest registration form. (2) Order keeping and introduction letter, meeting guest registration, mail, message delivery and sending. (3) Staff grooming and replacement of staff for meals arranged by the foreman. (4) Rights, prices, facilities, equipment and maintenance, hygiene and display of reading shelves. (5) Filing of documents. (5) Conducting regular meetings. (1) Evaluate the day's work, set up work assignments, announce new rules and regulations, and give information. (2) Communicate effective notices, etc. 6. Checking the completion of work (14:00 to 17:00). (1) The next day's departure form, extended departure form, and room error form. (2) Checking the completion of work and others. 7. Reflection and understanding. (1) Work not completed for the day and work plan for tomorrow. (2) Problem handling and coordination with related departments. (3) Arrival and departure of VIPs tomorrow, room rental and vacancy tomorrow, and others. (8) Handover at the end of the day. The main thing is not fully accomplished matters and work requirements. (9) Notes. Timely notification of front desk information to the department, including: the balance of room rentals; the arrival of unreserved guests (1), guests reflecting complaints to the front of the situation, and other departments failed to coordinate the situation, the lobby of the important events. (2) Coordinate the relationship of the team. Mainly refers to the relationship with the following groups: room service, financial checkout, sales reservations, front lobby luggage, food and beverage reservations, front desk switchboard, front business center, lobby manager. (3) Strengthen the training of subordinates in daily work. Backstage is mainly responsible for cleaning, housekeeping and other aspects of the work