Time flies and hard work has come to an end. Looking back on the work during this period, theoretical knowledge and professional level have been greatly improved, so it is necessary to write a work summary seriously. But how to write a work summary to make a difference? The following is the 202 1 front desk monthly summary essay I collected for you, hoping to help you.
Monthly work summary of the front desk 1 September, as a company front desk clerk, with the care of the leader and the help of all colleagues, I adapt to the front desk position, devote myself to my work, perform my duties diligently and practically, and successfully complete all tasks assigned by the leader. I have improved myself in all aspects, but there are still some shortcomings. I need to continue studying and accumulate work experience so that I can apply what I have learned in the future.
The front desk clerk is a service job, which is more complicated.
1. Always stick to the front desk job, abide by the company's rules and regulations, do your job well, and don't leave your job at will.
2. Be responsible for the reception and registration of daily visiting guests, and be generous and polite. Ask about the purpose of the guest and the contact person of the company. Visitors are waiting for the meeting in the living room of the company. Don't enter the office area and refuse other people and salesmen to enter the company.
3. Strive to improve service quality. Answer every call carefully, memorize the extension numbers of all departments, transfer calls in strict accordance with the company's guidelines and do a good job of confidentiality. Customers will always pay attention to maintaining a good service attitude and will be warmly received when visiting. Promote the company culture to customers in a suitable environment and answer customers' questions skillfully. Smiling, patient and meticulous, warm tips. In my spare time, I will strengthen the study of telephone skills and etiquette. Constantly recharge yourself to adapt to the rapid development of the company.
4. Responsible for the company's document processing, printing, copying, fax sending and receiving.
5. Supervise the attendance of the company's employees, and are not allowed to clock in instead of others.
6. Supervise the process of employees' going out during working hours, and register the time, place and reason of going out.
7. Responsible for managing the daily maintenance of the company's workshop and office equipment.
8. Be responsible for signing and distributing all kinds of letters, parcels, newspapers and essays.
9. Be responsible for sending and receiving office supplies, registering office supplies in and out of the warehouse, and completing the reconciliation and inventory of office supplies.
10. According to the situation, the purchase amount of purified water.
1 1.
12. Make statistics and verification on the monthly leave, sick leave and personal leave of company personnel, and keep the leave slip well.
13. Be responsible for the company's safety, turn off the company's power equipment before work every day, and check whether the windows are locked.
14. Make statistics and verification on the monthly leave, sick leave and personal leave of company personnel, and keep the leave slip well.
15. Manage all kinds of office equipment, rationally use and improve the efficiency of equipment use, and advocate thrift.
16. Be responsible for the sanitation and cleaning of the company's front desk or consulting reception room, placing tables and chairs, and keeping them tidy.
17. accept the work arrangement of the administrative manager and assist the personnel clerk to do other work in the administrative department; Seriously implement the management regulations of the target card and complete the work and tasks assigned by the department.
18 puts the overall situation first, regardless of personal gains and losses. Whether it is during working hours or vacation time, if the company has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of Jingxin, I will dedicate my strength to serve the company. Usually actively participate in the activities organized by the company, strengthen the feelings between colleagues and communication between departments. And learn more about the company's basic situation and business content. In order to work better in the future, we will continue to lay the foundation.
The front desk is the starting point to show the company's image and service. For customers, the front desk is the first step for them to contact our company, and it is also the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. Recognizing its importance, I must do my work carefully.
On June 5438+ 10, I will devote myself to my future work with a brand-new look, make a good personal plan for June 5438+ 10, and strive to carry out all the work better. At the same time, I hope to grow and progress with the company!
Monthly work summary of the front desk 2 Time always passes quickly. In September, I gained a lot and felt a lot. Since taking office, I have worked hard to adapt to the working environment and this brand-new job, earnestly performed my duties and worked hard to complete various tasks. The study and work in the past month are summarized as follows:
First, the work content:
During this month, I got a preliminary understanding of the specific business knowledge of the company's front desk clerk by watching, learning and asking questions. First of all, I summarized all my specific work contents:
1. Responsible for the registration, reception and introduction of visitors and guests.
2. Be responsible for receiving and forwarding telephone calls, mails and letters, and recording, sorting and archiving work information.
3. Cooperate with leaders to print, copy and write some documents.
4. Implement the company attendance system, be responsible for employee attendance summary, go out to register, and supervise employees to swipe their cards.
5. Be familiar with the general situation of the company, be able to answer general questions raised by guests, and provide non-confidential information on a regular basis.
6. Be responsible for the distribution of company documents and notices.
7. Report all kinds of problems in the work in time and put forward suggestions for improvement.
8. Complete other or temporary work assigned by the leaders.
Second, the work harvest and experience
(A) study in practice, and strive to adapt to the work. As a newcomer, when I first joined the company, I was not familiar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work at the front desk and the functions of various departments in the company in a short time.
It is said that the front desk is the external image window of the company. A short month has given me a new understanding and experience of this sentence. Guests visiting the reception company should be polite, kindly answer the phone, be careful in handling the daily affairs of the office, and be open-minded and sincere in treating colleagues, so that I can learn bit by bit at work, make progress and benefit a lot.
(2) Learn the corporate culture of the company and improve yourself. Join Haiya, a big group, and feel "professionalism, vitality and innovation" from the dedication of leaders and colleagues. In such a good working atmosphere, I will devote myself to my work with a positive and optimistic working attitude, do my job well, find out the shortcomings in my work in time, communicate with the department in time, listen carefully to the opinions of leaders and colleagues, try my best to do my job well and be a qualified and competent employee. This is also the goal and direction of future work.
(3) Expand your knowledge and constantly improve yourself. I want to keep charging in my future work, expand my knowledge and reduce gaps and mistakes. When you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders. These experiences have also made me mature, consider all kinds of problems more comprehensively, and prevent similar mistakes from happening again.
Three. Future plans
During this period, I learned a lot and felt a lot. Thank you very much for your concern and help. I am deeply proud of the rapid development of the company. In the future work, I will strive to improve my self-cultivation and connotation, make up for the shortcomings in my work, constantly sum up experience in my new study, do my job well with a modest attitude and full enthusiasm, and give full play to my potential to contribute to the suggestions and development of the company!
Monthly work summary at the front desk 3 Time flies. Unconsciously, August passed, and with the care and help of company leaders and colleagues, I successfully completed the corresponding work. Now I will make a summary of the work in August.
First of all, reception at the front desk.
In August, I worked as the front desk, and the front desk was the first person to show the company's image. At work, I strictly follow the company's requirements, treat every visiting customer warmly, and point it to the relevant office, which provides convenience for leaders and customers. In August, * * * received about xx users.
Second, the reception of the meeting
External conference reception;
Participated in the reception of major meetings such as financial meeting of Protoss Unicom, working meeting of operation and maintenance department, manpower supervision training meeting, working meeting of Protoss Unicom's operation department, business analysis meeting held by Protoss Branch and Protoss Branch. In this kind of foreign conference, I arrange the venue in strict accordance with the high standards required by the conference, actively coordinate hotel-related matters, and provide good service during the conference. In this process, I learned a lot about treating people and giving gifts.
2. Internal meeting management;
Arrange meeting rooms reasonably according to the needs of various departments, avoid meeting conflicts, and pay attention to relevant registration, sanitary maintenance of meeting rooms, and after-care inspection of public goods. To provide better service to our staff.
3. Video conference management;
When holding a headquarters or provincial video conference, according to the notification requirements, turn on the video system on time half an hour in advance to ensure that the conference is connected on time, and there is no delay in August; When meeting with counties and districts, make an appointment in advance and call all terminals to ensure that all counties and districts can attend the meeting normally.
Three. Expense reimbursement and contract entry
In this regard, in strict accordance with the company's requirements, the reimbursement documents will be received on Monday, and the leaders will sign and enter them into the system on Tuesday to do a good job of registration.
Fourth, shortcomings in the work.
Lack of initiative in work, less communication with leaders, insufficient consideration and meticulous consideration. Lack of writing skills, failure to grasp the highlights of the company's information in time in the information submission link, resulting in low quantity and quality of information, affecting the company's information ranking in the province.
Verb (abbreviation of verb) working face
Strengthen self-study, combine with the reality of the general department, consider the details, keep up with the leaders' intentions, coordinate internal and external relations, and solve problems for the leaders.
2. Actively learn from other units, hotels and other conference reception experience, improve the reception level and enhance the company's image.
3 do a good job in trade union work, carry out meaningful activities, strengthen communication, and continue to carry out the "Trade Union send warm" activities.
4. Strengthen canteen management, conduct market research, increase cost control, and create a warm, comfortable and low-cost dining environment.
September, full of challenges and opportunities, is coming. In the new January, I will sum up my experience, overcome my shortcomings, strengthen my study and make my own contribution to the development and growth of the company.
Monthly work summary of the front desk 1 4th of the month is always the busiest month for our front desk. Of course, this busyness has also brought me substantial work, which has enabled me to grow in my work. Compared with last year's work 1 month, more and more people came to our company this year because of the increase of customers and business. This is a good thing. Although our front desk will be busy, it will also bring us more experience and pave the way for me to become an excellent front desk.
First, all the clients I receive recognize my work.
This year 1 month, I always receive xx people. Among these customers, xx people spent their meals on the recommendation of the company. In addition to the catering benefits provided by the company to these customers, as a front desk, I also helped the company's catering department improve its catering performance. And in these receptions, I won unanimous praise from these customers, and some customers even personally helped me to post five stars on our company's star rating. I know this is the customer's recognition of my work, and it is also the reason why I continue to provide quality reception services to customers. With such excellent results in January, I believe that this year's front desk work will make great progress than last year!
Second, etiquette training has learned more etiquette.
After my proposal, our customer service department carried out etiquette training throughout the company. The invited etiquette teacher gave our company a profound etiquette training. During the training, I learned more etiquette that I didn't notice in the reception work in the past, and also realized the profoundness of our Chinese etiquette culture. Not all the knowledge gained from these trainings has been put into practice, but under the trend of receiving customers in January, I believe these new etiquette can be well practiced this year and beyond, which will raise our reception at the front desk and the overall environment of our company to a higher level.
Third, there is still one point that needs to be recognized and improved.
Although my front desk work was recognized and promoted in January, there is still a small point that needs to be recognized and improved. This was put forward by a colleague at the front desk, and I felt a little embarrassed after listening to it. At the front desk, I often answer personal calls. Although this is normal, sometimes my work will be delayed when the personal call lasts for a long time. After all, I am sitting at the front desk of our company. If I can't correct this habit of answering personal calls, I will be taught a lesson sooner or later. In the next month's work, I'm going to mute my mobile phone and wait until one day after work to reply to missed calls and text messages. I am very grateful to this colleague for pointing out my mistake, and I believe I can correct it after I realize it, otherwise there is nothing to blame in my work.
Monthly work summary at the front desk. In the past month, our work still has many shortcomings and outstanding points. The constant flow of people has been eased this month. Basically, this month is relatively stable. We overcame all kinds of difficulties and gradually regularized the front desk work. This month, we overcame difficulties together, United and enterprising, and basically completed all the reception tasks assigned by the hotel.
First, strengthen their own study, adjust their work mentality and be enthusiastic about their work;
Because it is the peak season of the hotel, I also want to make good use of my spare time, study hard at work, improve my service quality, and do things quickly, efficiently and without mistakes. Have a good service attitude, accumulate experience in receiving guests and leave a good impression on them. When answering the phone, you should also constantly improve your language skills; Clever question and answer guests. Strive to satisfy every customer. I study at work and make progress at work.
Second, pay attention to coordination with various departments and check in and check out according to the daily room conditions.
Our hotel is like a big family, and it is inevitable that there will be friction between departments at work, and the quality of coordination at work will also be greatly affected. The front office is the central department of the whole hotel, and has a close working relationship with catering, guest rooms and other departments. Although we only eat breakfast, if there is a problem, we must actively coordinate with all departments to avoid things getting worse, because everyone's common goal is for the benefit of the hotel, and if it is not solved well, it will bring some negative effects to the hotel.
Third, solve disputes, deal with problems, and serve first.
Due to some natural factors such as aging equipment and room decoration in our hotel, it is inconvenient for guests to stay and often causes complaints from guests. For these disputes and problems, as a hotel receptionist, we should learn "Haidilao service", learn patience, establish the working concept of "customer is God", handle them calmly, and solve the problems actively, timely and properly. For individual guests who deliberately make things difficult, we should also smile patiently and always take the maintenance of the reputation of the hotel as the premise to try our best to satisfy the guests.
The new January is about to begin. I will provide the best service for the guests with a brand-new mental outlook and practical actions, implement the purpose of "guests first, service first" and contribute to the bright future of Longxi Hotel.
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