Opening remarks on telemarketing of decoration companies

Be fully prepared, have a thorough understanding of your products or services, and know the purpose of this telephone communication.

1. straighten out your thoughts before dialing, and it is best to write down the main points so as not to forget;

2. You must have a full understanding of the company's own products.

including the basic performance, unique features and advanced features of similar products, we must be familiar with them.

if you don't even know your own products, how do you introduce your products to your customers?

Opening remarks: Introduce yourself skillfully and get into the topic of conversation quickly.

Let the other person remember you immediately after listening, so that you will save a lot of time and cost when you follow up for the second time.

When the other person picks up the phone, you should say hello politely, and then report your home.

After reporting yourself, you can quickly get into the topic of conversation.

tell customers about the company's products or services as soon as possible.

it is important to pay special attention to the fact that you must inform your customers of the advanced and excellent features of your products/services at the first time.

the principle of changing one's body thinking is to overcome various psychological obstacles in communication.

you call others to provide them with excellent products/services, not to earn their money.

Many telemarketers often encounter such psychological obstacles in communication, which leads them to work with guilt, which is a very negative emotion.

You should not speak too fast or too slowly.

the ideal speech speed is 241 bytes/minute.

when you speak, you should articulate clearly, and your pronunciation should be neutral.

If the other person also gives his name, you must write it down. In the next conversation in your, you can call the other person by his name from time to time, which will make the customer feel that he is highly valued, and it will also be close to the distance between you and your customers.

telemarketing skills of decoration companies

Learn to ask questions.

the function of asking questions is to tap the potential needs of customers.

a customer will not tell you what products or services he needs as soon as he makes a phone call.

according to the function and performance of your product, ask customers questions from shallow to deep.

in the process of answering customers' questions, guide customers' attention to your products/services and arouse their interest in buying.

It is best to ask simple and easy questions, and prepare a series of questions and questions before making a phone call, and use different tones and questions for different people.

learn to take the initiative and control time.

if a sales call is made in the process of customers' asking questions blindly, it is definitely not a successful communication record.

besides asking and answering questions, telemarketers should learn to take the initiative and use situational marketing to gradually bring customers into your sales atmosphere.

don't let the other party think that this is a "harassing call".

time is precious to telemarketers, as well as to customers.

the call time should not be too short, nor should it be too long.

a few minutes per call is appropriate, and there is no universal standard in the industry.

It depends on your products and customers. There is a reference standard, that is, after basically introducing your products/services, customers have no other questions to ask, so basically this call can be ended.

during the call, there must be no silence and nothing to say.

you should have finished this call before this happened.

learn to take communication notes.

telemarketers should learn to take phone records after starting telephone communication.

for telemarketers, the average number of effective calls in a day is 151-211.

if the phone calls are not recorded properly, there is no way to follow up these customers who have already called for the second time in the future.

for a telemarketer, it is a very good habit to record the details of the call.

when you follow up on the phone, take a microphone in one hand and a pen in the other, and record the useful and important information you hear at any time.

if you don't hear clearly and have to ask the other person to repeat, it will make the other person feel that you are dealing with your work and don't listen to him carefully, which will make the customer feel disrespected.

learn to make an appointment with customers.

If this customer is interested in your product, before ending this call, you should lose no time to make an appointment with the customer for the next call or home visit.

this is a sign of paying attention to customers.

instead of calling someone next time you are free or suddenly remember their time.

everything is customer-centric, and time is also customer-centric. ;