When consumers buy fake and shoddy goods and receive services, when their legitimate rights and interests are infringed, they should take the initiative to take up legal weapons and safeguard their legitimate rights and interests. According to the relevant provisions of the Law on the Protection of Consumers' Rights and Interests, the rights and interests of consumers who buy, use goods or receive services for daily consumption are protected by this law. When providing commodities or services, business operators shall issue purchase vouchers or service documents to consumers in accordance with relevant state regulations or business practices. Where consumers request to purchase vouchers or service vouchers, business operators must issue them. Disputes between consumers and business operators can be resolved through the following channels: 1, and settled through consultation with business operators; 2. Ask consumers' associations to mediate; 3. Make representations to relevant departments; 4. Complain to the industrial and commercial department "12021"; 5. According to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration; 6. Bring a lawsuit to the people's court. Consumers can also directly call the "1202 1" telephone of the industrial and commercial department or directly go to the industrial and commercial bureau to complain and report. After receiving complaints and reports from consumers, the industrial and commercial departments will "worry about consumers' urgent needs, think about consumers' thoughts and help consumers solve practical problems" and adopt the working principle of "one complaint, immediate dispatch and on-site mediation". However, consumer complaints should meet the following conditions: there is a clear respondent; There are specific appeal requests, facts and basis, and there must be purchase vouchers or service documents within a certain period of time; It belongs to the jurisdiction of the administrative department for industry and commerce. If it is not within the jurisdiction, the industrial and commercial department will inform consumers to complain to other departments. The above is how to solve the problem of buying fake and shoddy goods.