The front office is a department used to entertain and receive guests, promote hotel services such as rooms and restaurants, and provide various comprehensive services for guests.

the position and function of the front office in the hotel are related to the tasks it undertakes. Although it is not the main business department of the hotel, it has a vital impact on the market image, service quality, management level and economic benefits of the hotel.

1. The front office is the business window of the hotel, which reflects the overall service quality of the hotel.

2. The front office is the place where the first impression and the last impression are left to the guests.

3. The front office plays a certain economic role.

4. The front office plays a coordinating role.

5. the work of the front office is conducive to improving the scientific decision-making of the hotel.

6. The front office is an important link to establish a good guest relationship. Extended information

Business features

1, wide contact area, 24-hour operation, comprehensive and direct customer service;

2. The reception service is extensive, the business is complex, the professionalism is strong, and the quality of personnel is high;

3. The amount of information is large and changes rapidly, which requires efficient operation;

4. Flexible and diverse service methods, and properly handle the relationship;

5. Showing the image of the hotel has a strong policy.

Job responsibilities

Room reservation

(the "heart" of the front office)

(1) Staffing: reservation supervisor, head waiter and reservation clerk

(2) Main functions:

1. Familiar with the hotel's room rate policy and reservation business;

2. Accept the room reservation business;

3. Be responsible for establishing good business relations with relevant companies, travel agencies and other tourist units;

4. strengthen the contact with the reception desk of the front desk, and provide relevant information and data on room reservation to the manager of the front office and relevant posts and departments of the front desk in time;

5. Participate in the forecast of customer situation and provide VIP arrival information to the superior;

6. participate in the negotiation and contract signing of the front office's external reservation business;

7. Make various customized statements; (Monthly, semi-monthly, weekly and next day guest arrival forecast)

8. Participate in making the annual room reservation plan;

9. Strengthen and improve reservation records and guest history files.