what does the service do? Smile, remember the names of regular customers, and meet the requirements of guests ..... Everyone knows these things, but in actual work, they often don't know how to do things well.

First, the etiquette that restaurant waiters must abide by is the dining place for guests. Restaurant waiters should not only master business skills, but also abide by all kinds of etiquette in service, so that guests not only have enough to eat, but also have a good time.

(1) Welcome guests with a smiling face, and greet them naturally and kindly: "Hello! Welcome to visit! How many people are there? " If men and women come together, they should greet the female guests first and then the male guests. Guests, old, young and disabled, should take the initiative to take care of them.

(2) guests should be guided to their seats according to their different situations. If important guests come, they should be led to the best position in the restaurant; Couples and lovers should be led to a quiet corner when dining; The whole family, relatives and friends should be led to the center of the restaurant for dinner; For the old, young and disabled guests, they should be arranged in a more convenient position. Seats should be arranged as far as possible to meet the requirements of the guests. If the seat has been occupied by the first guests, the waiter should explain and apologize, seek understanding and recommend other seats that satisfy the guests.

(3) When the guests approach the dining table, the waiter should open the chair with his hands in the order of female guests first, male guests first, and general guests first, and greet the guests to sit down; When the guests sit on their knees, gently push on the seat to make the guests sit well and sit firmly.

(4) Serve tea to the guests, and do not touch the cup mouth with your hands. Submit the menu in a timely and respectful manner, and don't throw the menu on the table at will. Customers should wait patiently when ordering, not rush, so that guests have time to consider. When ordering food, take paper and pen to record at any time. If the guests are hesitant, the waiter should be a good adviser and enthusiastically introduce the varieties and characteristics of the dishes. We should pay attention to language art, be polite and euphemistic, and don't recommend it reluctantly or rigidly, so as not to arouse the guests' disgust. If the food ordered by the guests is out of stock, they should apologize politely and ask for understanding. If the guest's order is not on the menu, don't refuse. You can say, "Please allow me to discuss with the chef and try to meet your requirements." When the guests order, the waiter should smile, lean forward slightly, and don't lean against the table or put his hands on it. Listen carefully and record accurately to avoid mistakes.

(5) If children have meals, a small stool can be added for them to be seated conveniently.

(6) If a guest accidentally drops the tableware, he/she should quickly replace it with clean tableware, instead of wiping it in front of the guests.

It's normal to meet such guests. There's nothing to complain about. Some guests are very picky and normal. Smiling is the best way! And remember to put yourself in other's shoes.