Time flies, and came to the end of the year, will soon be carried out the next year's work, certainly think a lot of it, your work summary written? The following is organized by me for you "2021 foreman year-end personal work summary (general)", just for reference, welcome to read this article.
2021 foreman year-end personal work summary (a)Years like a shuttle, in the blink of an eye to the hotel has been more than x years, rose to foreman has been more than a year. Review in these years of work, I am in the leadership and the support and help of colleagues strict themselves, in accordance with the requirements of the hotel better to complete their own work, through the years of learning and leadership of the guidance of the larger changes, the quality of work has been a new promotion. Now in this year's work is summarized as follows:
A daily work management
As a floor foreman to have a coordinating role and cooperate with the supervisor, the manager to do a good job of floor management.
Second, to strengthen their own learning and improve their business to improve
Although I am a foreman to do excellent to the manager and books to learn to improve their quality? To have a certain progress in the next year, the management ability to progress to ensure that the floor of the normal operation of the work.
Three, there are problems
In this year there are some problems and deficiencies mainly:
1. Some work is not serious enough such as room checking? Facilities and equipment and hygiene inspection is not very in place.
2. Not enough concern for the staff did not communicate in a timely manner not quite understand the staff voice of their own responsibility is not home, but also team staff slack.
3. Their own management and theoretical level is limited.
Four, the next year's plan
1. Actively and seriously cooperate with the manager to do a good job on the floor of the daily work.
2. Strengthen the facilities and equipment inspection and maintenance, to the guests to use the process of harmony and comfort.
3. Strict requirements for the quality of guest room hygiene, reasonable arrangements for good planning and hygiene.
4. Strengthen the energy-saving inspection, more energy-saving knowledge to staff efforts to the second inspection.
5. In the future, we should teach the new staff and the staff who work irregularly hand in hand to improve the staff's business level.
In the next few days, I want to work seriously and diligently to improve the shortcomings and carry forward the advantages. Teach every employee to create higher value for the hotel.
2021 Foreman year-end personal work summary (two)Time as water, our hotel officially opened a year; in this year, I from an ordinary waiter through their own efforts and leadership cultivation, into a foreman. Although sometimes, I work very hard, but I feel that life is very full. This is a good opportunity for me to exercise, the following is my personal work summary.
First, etiquette and courtesy requirements
Daily routine meeting repeatedly practiced, the staff to see the guests to be polite language, especially the front desk cashier and the area to look at the place of the service staff asked to do a call to respond to the request to the courtesy and courtesy applied to every drop of the work, the staff supervise each other, **** with the progress. Before the class adhere to the inspection of grooming instrumentation, grooming instrumentation unqualified persons required to organize qualified before going on duty, on duty found that grooming problems immediately corrected, supervise the use of etiquette and courtesy to the guests, the staff to develop a good attitude.
Second, pay close attention to the positioning and service awareness
Improve the efficiency of the service, for service personnel in the dining peak time for reasonable deployment, to the foreman or assistant as the center at any time to support the busy stalls in the region, the other staff members of their respective responsibilities, clear their work content, division of labor. Promote efficient service, requiring employees to serve guests as soon as there is a guest in need of service. The management of goods from large items to small items whether it is a guest loss or natural damage, everything is required to do a chapter to follow, have evidence to check, someone to implement, someone to supervise, follow the single to the person, there is a summary.
Three, health management
The public **** area requires cleaning staff to see a foreign body or dirt must be cleaned immediately. The hygiene of each area requires the surface of the sofa, all around the table, the ground, no dust, no water stains, neatly arranged, no tilt. Meal time due to the guests to the store is more concentrated, there will often be guests queuing phenomenon, guests will show impatience. At this time it is necessary to foreman team leader personnel to make good reception before the peak reception preparation, in order to reduce the guest waiting time, but also should pay attention to the table position, to ensure that there is no error. Do a good job of explaining the work, shorten the waiting time, seriously receive each table guests, do busy but not chaotic. Buffet is a new project of the restaurant hall, in order to further enhance the quality of buffet service, developed to further standardize the buffet service operation process and service standards.
Fourth, the establishment of the restaurant case collection system
Reduce the chances of customer complaints, collect restaurant customers on the quality of service, quality and other aspects of the complaint, as to improve the daily management and service to provide an important basis for the collection of all restaurant staff to analyze and summarize the case, come up with a solution to the problem, so that the daily service is more targeted, reducing the number of customer complaints. Targeted, reducing the chances of customer complaints.
2021 foreman year-end personal work summary (three)Over the past year, under the correct leadership of the colleagues in the active support and vigorously, I was able to strictly demand their own, better fulfillment of a foreman's duties, successful completion of the task, get the leadership of the affirmative and colleagues, up to gain a lot of praise.
First, in the cashier's work, and constantly improve their own level
As a cashier foreman, first of all, is a cashier, only their own high level of business, in order to win the support of colleagues, and only then be able to bring good, good management of the following personnel. Although I engaged in cashier work has been three years, and made a certain achievement, but these achievements are still not enough, with the development of the supermarket, the work of our cashier put forward new requirements, through learning, I can always be the first to master the computer operation technology, always be able to do the following comrades to guide.
Second, do a good job of staff, guidance
Although the foreman is not considered a big leader, but also managed a bunch of people, it is the leadership to let me take on this important task, therefore, in the work, I am always on their strict requirements, no matter who, there is a violation of discipline, will not be tolerated, it is precisely because I can be strict with the management, bold, in the middle and I can care for the following staff in every possible way. Work, often heard around some supervisors complain about the busy work, there is always a busy thing, there is always an endless shift, there is always an endless scolding, there is always an endless fight, and so many complaints. Here, roughly talk about how to do a good job as a foreman.
(1) ability
As a foreman, you must master a certain amount of professional knowledge and professional ability, as your management position continues to improve, the importance of professional ability will gradually decrease. As a grass-roots supervisor, the professional competence will be very important, you have to achieve the degree that you can directly guide your subordinates' practical work, and be able to act on behalf of your subordinates' practical work. The source of professional ability is nothing more than two aspects:
1. from the books, 2. from the actual work. And the actual work you need to your supervisor, your colleagues, your subordinates to learn. "Not ashamed to ask" is the attitude that every supervisor should have.
(2) management ability
Management ability for a foreman, and professional ability is the opposite, when your position requires more professional, relatively speaking, need your management ability is less. On the contrary, when your position is higher, the management ability requirement is higher. Management ability is a comprehensive ability, need your command ability, need your decision-making ability, need your communication and coordination ability, need your professional ability, also need your work distribution ability, and so on. Management ability from books, but more from, so to improve your management ability, need to constantly your daily work, with your head from time to time to review your work, summarize your work.
(3) communication skills
The so-called communication, refers to unblocking each other's views. This communication includes two aspects, cross-departmental communication, communication within the department (including your subordinates your colleagues and your superiors). Is a whole, the department you lead is a part of the whole, will inevitably occur with other departments, communication is essential. The purpose of communication is not a question of who loses and who wins, but to solve the problem, the starting point for solving the problem is the company's interests, departmental interests are subordinate to the interests of the company. Communication within the department is also very important, subordinate work problems, subordinate dynamics, and even subordinate life problems, as a supervisor you need to understand and master, to guide, to assist, to care. Conversely, for your supervisor, you also need to take the initiative to go, the report is also a kind of communication.
(4) cultivate the ability of subordinates
As a foreman, cultivate subordinates is a basic, important work, no matter how big you lead, you have to keep in mind that the unit you lead is a whole, to use the power of the team to solve problems. Many supervisors are reluctant to give something to their subordinates to do, and for good reason. Handed over to the subordinate to do, to talk to him, talking about it is not necessarily understand, need to be repeated, and then have to review, rather than so, it would be better to do it yourself to get faster. But the key problem is that, so the development of this, you will always have busy things, subordinates will always do those things that you think you can do well. Let subordinates will do things, can do things, teach subordinates to do things, is an important responsibility of the supervisor. The strength of a department is not the strength of the supervisor's ability, but the strength of the work of all subordinates. Sheep can lead a group of lions easily to defeat a group of sheep led by a lion, as a supervisor, the important responsibility is to subordinates into a lion, without the need to turn themselves into lions.
(5) the ability to work judgment
The so-called ability to work, I thought, is essentially a work of judgment, for all the work of the people are very important. Cultivate a person's judgment ability, first of all, to have a straight heart, or to have a good 'quality, which is the basis of work judgment. It is only when you have a correct judgment about what is right or wrong in the world that you can distinguish between right and wrong. Secondly, for the work you are engaged in, whether it is a big deal, or, what to do, how to do, who should do, as a supervisor, should have a clear judgment, or decision. In fact, the ability to work judgment is a combination of the above four abilities, the ability of the supervisor is the embodiment of its work judgment ability.
(6) learning ability
Today's is a learning society, today's enterprises must be learning enterprises, for each of us must be the main body of learning. Learning is divided into two kinds, one is book learning, one is practical learning, the two should be alternated. You only keep learning, you can better, faster progress, in order to keep up to catch up with the development of society. Walking on the society, we should be completely active to learn, depending on learning as a kind of, for a life of a normal. Learning should be extensive, professional, management, management, life, leisure, all kinds of, are a kind of learning. The future between people, not your past ability how, now how? Rather, it is how you learn now, and now learning is fundamental to your future competition.
(7) Morality
Dante has a saying: the defects of wisdom can be made up with morality, but the defects of morality can not be made up with wisdom. For people at work, whether they are employees or supervisors, ethics comes first. This is like for a person, wealth, status, love and so on are very important, but health is "1", the other are "0", as long as the "1" (health) exists, the personal As long as "1" (health) exists, the significance of the individual can be infinite. Work ethic for the work of people, is that "1", only the existence of a good work ethic, the above six abilities have a meaning, for the company, is a qualified talent. Professional ethics is not the same as the centripetal force of the enterprise, but as an employee, as a supervisor. Regardless of the company's good and bad, regardless of the position of high and low, regardless of the amount of salary, responsible for their own careers, is a basic quality, is the foundation of personal development. "Do a day of the monk hit a day of the clock", as long as you are in the company a day, you have to be good to hit a day of the clock.
Above, just some personal views, to do a good job as a foreman, to do a lot of things. I firmly believe in one sentence: the master leads the door, practice depends on the individual. Everything, I thought, depends on myself to go, everything into their own things.
Therefore, they all respect me very much, all obey my management, a year down, our work has been recognized by the manager.
Third, reasonable arrangements for cashier duty, shift work
The work of the cashier is not tired, but have to be careful, so the cashier must at all times to maintain a good state of mind and high energy. Therefore, in the work of a few staff scheduling, I always dig in, not only to let the upright cashier rest, but also not to affect the work of the supermarket, but also to take care of their special.
Four, grasp the first level of work, to the leadership of the worry
As a foreman, can be solved at the cashier level, I never go to trouble the leadership, the supermarket in the big things, and from the leadership of the opportunity to ask for instructions.
This year, although the work has made certain achievements, but there is still a lot of room for development, I believe that as long as I work together with our cashiers, we will do a better job.
2021 foreman year-end personal work summary (four)This year, since the transfer to the property management office of the property department foreman manager, I strive to adapt to the new working environment and work position, learning with an open mind, buried in the work, to fulfill their duties, and better to complete the various tasks, the property management of our campus has made brilliant achievements, the following will serve to work as the following report:
One of the best ways to improve the quality of life of the people who work for us, is to make sure that we are able to meet the needs of the people who work in our campus. p> First, consciously strengthen the study, and strive to adapt to the workI am the first contact with the property management work, the duties and tasks of the integrated administrator is not well understood, in order to adapt to the new jobs and work environment as soon as possible, I consciously strengthen the study, and humbly ask for advice to explain the confusion, and continue to clear the work of the mind, summarize the method of work, is now basically competent in this job. On the one hand, dry learning, learning to do, and constantly master the method to accumulate experience. I focus on the work of the task as a pull, relying on the workplace to learn to improve, through observation, feel, access to information and practice exercises, faster into the work situation. On the other hand, ask books, ask colleagues, and constantly enrich the knowledge to master skills. In all levels of leadership and colleagues to help guide, from not to will, from unfamiliar to familiar, I gradually understand the work of the basic situation, to find a point of entry, grasp the work of the key points and difficulties.
Second, the heart of the work, seriously fulfill their duties
(a) patiently and carefully do a good job of financial work. Since taking over the management of the financial work of the six months, I seriously check the first half of the financial books, clear financial relationships, strict financial system, do a good job of every account, to ensure that the annual balance of income and expenditure and profitability goals. First, do a good job of every in and out of the account. For each in and out of the account, I am based on the classification rules of finance, recorded in separate categories, registers. At the same time, I check the invoices and bills carefully, and do a good job of bill management. The second is to do a good job of monthly routine reconciliation. In accordance with the financial system, I refine the month's income and expenditure, regularly prepare financial statements, according to the company's requirements in a timely manner for reconciliation, there is no omission, misreporting. Third, timely collection of service fees. Combined with the actual, in further understanding of the service fee agreement on the basis of collection methods, I seriously make a distinction, in accordance with the Hongya company, the owner and our agreement on the service fee, regularly to be collected, collection, 20xx annual service fee has been the full amount of the account. Fourth, reasonable control of expenditure. Reasonable control of expenditure is an important part of the realization of profitability, I adhere to the interests of the company, and actively assist the director of the management office in charge of financial management. Especially in the recurrent expenditure, strictly good procurement, consumption and supervision, to prevent waste, and at the same time put forward a number of rationalization proposals.
(ii) proactively engage in clerical management. Half a year, I mainly engaged in the work of the Office of the paperwork management to get started faster, mainly to do the following x aspects of the work: First, the data entry and document organization work. The management office involved in the information and documents and minutes of the meeting, I seriously do a good job of entering and arranging the printing, according to the needs of the work, the production of forms and documents, drafting reports and so on. Second, file management work. To the management office, the systematization of the file, standardized classification management is a regular work of mine, I take the usual maintenance and regular centralized collation of the combination of methods, the file will be classified and archived, and do a good job of sending and receiving documents registration management.
(C) seriously and responsibly grasp the greening maintenance. District greening work is x month began to hand over to me responsible for, for me, this is a first time to deal with the work, due to the lack of professional knowledge and management experience, the current lack of green workers, is in the winter, the district greening work situation is more serious. I mainly did the following 2 aspects of work: First, to improve the daily maintenance of community greening. The second is to seriously accept the handover.
Third, the main experience and harvest
Completed some work, achieved certain results, summarized in the following aspects of experience and harvest:
(a) only to correct their own position, and work hard to familiarize themselves with the basic business, in order to adapt to the new workplace as soon as possible.
(ii) Only by taking the initiative to integrate into the collective and deal with all aspects of the relationship can we maintain a good working condition in the new environment.
(c) Only by adhering to the principle of implementation of the system, serious financial management accounts, in order to fulfill their financial responsibilities.
(d) only to establish a sense of service, strengthen communication and coordination, in order to do a good job in the work.
Fourth, there are shortcomings
Due to the relatively small amount of work practice, the lack of relevant work experience, the work of 20xx there are the following shortcomings:
(a) the content of the agreement on the property management service fee is not enough to understand, especially in the past some of the charges to understand the situation is not timely enough;
(b) the cafeteria meal expenses, the number of people in the cafeteria is not enough to understand the situation;
(ii) the number of people in the cafeteria is not sufficient to understand the situation. ) canteen food expenses, macro grasp easy, micro control difficulties;
(c) greening work situation is grim, their own green management in the district also need to put more effort.
Fifth, the next step of the intention
In view of the deficiencies in the work, in order to do a good job in the new year's work, highlight the following aspects:
(a) actively engage in coordination with the company, the owners, and to further rationalize the relationship;
(b) to strengthen the learning of business knowledge to improve and innovate
(C) good financial management, good accounting, control of recurrent expenditure;
(D) find ways to manage the cafeteria, deal with the relationship between cost and food;
(E) good maintenance of the community greening work.
2021 foreman year-end personal work summary (five)In the guidance and help of business leaders and colleagues, I am strict with themselves, seriously fulfill the duties of a foreman, and strive to complete the work task. Reflecting on the lessons learned so far is to lay a solid foundation for future steps, now the year's work is summarized as follows:
First, clear responsibilities, conscientiously perform their duties
It is often said that: "Ability to outperform knowledge, methodology outperforms ability, wisdom outperforms methodology, morality outperforms wisdom ". This can be seen the importance of professional ethics, in the work, whether it is an employee, or supervisor, professional ethics is the first. Regardless of the level of the position, the amount of salary, the most important thing is to clarify their job responsibilities, conscientiously perform their duties, responsible for their own profession, is a basic quality, is the foundation of personal development. So I start from zero, learn with an open mind, try to improve my professional moral quality, set an example, take into account the overall situation, and run my own position like a business. Require others to do, they must first do; others do not do well, they must first do well. Only then will others obey you, respect you.
Second, hard to learn, enhance the ability
There will be progress, progress will be the development of today's society is highly competitive, in order to have a place in the fierce competition, learning is essential, on the enterprise, on the individual is so. Only non-stop learning, you can better, faster progress, in order to keep up with catching up with the development of society. As a cashier foreman, first of all a cashier, only their own high level of business, proficient, in order to win the admiration and support of colleagues, but also to be able to bring good, good management of the personnel under the jurisdiction. Engaged in cashier work, although made a certain achievement, but these achievements are still not enough, with the development of supermarkets, our cashier's work puts forward new requirements, only through learning, practicing skills, in order to better serve the enterprise.
Third, bold management, improve efficiency
Ancient Chinese saying: "its body is positive, do not order; its body is not correct, although the order does not follow". The foreman may not be considered a leader, but also managed a group of people, I know: it is the trust of the leadership to let me take on this important task, therefore, in the work, I am always strict requirements, no matter who violated the company's regulations, the matter is not to the person, and will never be tolerated. And always keep in mind: the unit you lead is a whole, to use the power of the team to solve problems. Many people are reluctant to give some things to subordinates to do, they think that the subordinates to do, to speak to him, speak when not necessarily understand, need to repeat, and then have to review, rather than so, it is better to do it yourself to fast. But the key to the problem is that, if this development continues, you will always have busy things, subordinates will always do those things that you think you can do well. Good foreman is to let the subordinates will do things, can do things. The strength of a team is not the strength of individual ability, but the strength of the work of all subordinates. It is because I can be strict in discipline, bold management, and in the life of the caring, believe in them, fully stimulate their potential, and do their best to do a good job. As the saying goes: "The hearts of the people are all together, and the mountains are moving".
Four, focus on communication, good coordination
The so-called communication, refers to the views of each other. This communication includes two aspects, cross-departmental communication, communication within the department. The company is a whole, you lead the department is a part of the whole, will inevitably occur with other departments, communication is essential. The purpose of communication is not a question of who loses and who wins, but to solve problems, the starting point and destination of the problem is the company's interests, departmental interests are subordinate to the interests of the company. Communication within the department is also very important, subordinate work problems, subordinate thought dynamics, and even subordinate life problems, you need to understand and master, to guide, to assist, to care. For your supervisor, you also need to take the initiative to report, report is also a kind of communication. Cashier's work does not require much physical labor, but have to be careful, so the cashier must at all times maintain a good state of mind and high energy. Therefore, in the work of a few staff scheduling, I always dig deep, not only to let the upright cashier rest, but also can not affect the work of the supermarket, but also to take care of their special circumstances. Reasonable arrangements for cashier duty, shift work, to ensure the efficient operation of the supermarket cashier work.
2021 foreman year-end personal work summary (six)This year, thanks to the love of the hotel leadership and colleagues, elected me hotel room foreman, hotel room foreman as a supervisor, the manager's assistant, I will be serious, proper arrangement of specific work, strict requirements for their own work, and actively work to coordinate the relationship between the departments related to guest rooms; for the manager of the worry, to create benefits for the hotel.
Here, I summarize the next year's work as follows:
First, seriously study, and strive to improve their own qualities
As a hotel room foreman, I was promoted from the ordinary staff to the foreman of the leap is not small. This year is an important break-in period that I need to exercise. Therefore, I need to learn the relevant work knowledge, a clear understanding of themselves. Not only to strengthen their own cultivation, strengthen the actual work ability, but also should learn to learn by example. I'm not sure if I'm going to be able to do that, but I'm going to be able to do it.
Second, actively enterprising, so that their level of work has improved
I believe that through their own efforts, I will continue to enhance their own management, coordination capabilities, in dealing with affairs to obtain a qualitative leap.
Three, details determine success or failure
To do a good job of the actual daily work, to be careful, patience and heart to deal with every detail of the work. As a foreman officer is not big or small, not much authority. If the usual work is not done carefully, then it will lose the prestige in the grassroots staff. Therefore, in my usual work, I should take great pains to deal with all kinds of problems arising in the work, and rationalize all kinds of working relationships. The above is my work as a hotel room foreman annual work summary, I will work hard to create performance for the hotel.