The floor supervisor needs to master comprehensive product knowledge, service operation process, customer management process, brand management process, with modern enterprise operation management concepts and awareness; the following is my carefully collected and organized on the floor supervisor's duties chapter, the following I'll share with you, come and enjoy it.
About the floor supervisor's duties 1
1. customer service: under the guidance of the floor manager / deputy manager, within the scope of responsibility to lead the subordinate staff to provide customers with pre-dinner, meal, meal after the customer service work;
2. sales promotion: master a variety of product knowledge, responsible for the completion of the superior Under the various types of product sales tasks, in accordance with the current main push, seasonal dishes, recommended terminology and other key requirements for the implementation of product recommendations;
3. staff training: responsible for the implementation of the staff training plan issued by the superiors, to assist the superiors, internal trainers and other personnel under the position of the skills of the practice of records, tracking;
4. store maintenance: organization of personnel to carry out the maintenance of the environment inside and outside of the store, to provide customers with a good dining environment. Provide customers with a good dining environment;
5. team management: responsible for the implementation of personnel hiring/leaving procedures, employee attendance and statistics and other daily management work, performance appraisal of subordinate personnel, talent selection, talent training and other work;
6. communication and collaboration: responsible for maintaining good communication with superiors and subordinates, other departments of the store, group departments, other regional floor face and store Maintain good communication;
7. Safety and crisis management: responsible for the food safety of the store, production safety, dealing with a variety of emergencies, to maintain the Group's brand image and reputation.
On the floor supervisor's duties Part 2
1, is responsible for the jurisdiction of the store store shopper's entry formalities, grooming check, morning host, training work;
2, is responsible for the jurisdiction of the store's goods control and sales analysis;
3, is responsible for the activities of the supplier to negotiate work;
4, to complete the work of the store's goods control and sales analysis;
3, is responsible for the activities of suppliers;
4, to complete other tasks assigned by the leadership.
On the floor supervisor's duties article 3
1, to assist the store manager to do a good job of restaurant staff work arrangements, management and deployment, and do a good job of shift work;
2, to assist the store manager to do a good job of the floor of the service standards and work procedures of the operation of the training and implementation of work;
3, responsible for taking the management of the work, the restaurant inspections and supervision. Inspection and supervision of the restaurant, and timely handling of customer work, in the tour of the table with the customer to do a good job of communication;
4, supervise the floor of a variety of equipment and facilities, the use of supplies, cleanliness and hygiene management, control of tableware loss and timely replenishment of the missing supplies;
5, familiar with the restaurant's food ordering, cash register system, to ensure that the normal operation of the restaurant.
On the floor supervisor's duties article 4
1 is responsible for the daily floor operation and management of the club, standardization and counseling of the club's services, products, health standards.
2 Responsible for the implementation of the club operations manager's marketing plan, ordering, inventory, equipment management and other daily work.
3 Responsible for shift scheduling, attendance, staff training and assessment management, and daily reception arrangements for the club service.
4 Responsible for assisting to deal with customer complaints, ministries communication and coordination work.
5 to assist the manager to implement the implementation of the club's various management rules and regulations, and constantly improve their own management experience and level, especially in the quality of service, skills, overall quality and other aspects of the quality of the enhancement.
6 good club management, to complete the club's monthly sales targets; actively participate in and cooperate with the club to organize training activities and other recreational activities.
7 need to be responsible for the club cash register supervision work, do a good job of daily accounting statistics and financial docking work.
On the floor supervisor's duties article 5
1, accept the restaurant supervisor's assigned work, fully responsible for the work of the team;
2, lead by example, strong sense of responsibility, courageous management;
3, to assist the restaurant supervisor to draw up the restaurant's service standards, work procedures;
4, Reasonable command and arrangement of manpower, management of the work of the class staff;
5, check the attendance of the shift staff, whether the preparation work is qualified and ready, and the day's work of the waiter, discipline and other aspects of the assessment of the registration, and reflect to the supervisor in a timely manner;
6, to deal with the problems that occur in the service and the guests' complaints, and to the restaurant supervisor to report;
7, with the Restaurant supervisor of the subordinate staff for business training, and constantly improve the professional knowledge and service skills of the staff;
8, do a good job in the custody of the items of the class and restaurant hygiene.
9, keep an eye on guest movements, supervise staff initiative, enthusiasm, polite hospitality;
10, require waiters to familiarize themselves with the characteristics of dishes, good marketing dishes and drinks;
11, do a good job in the restaurant monthly inventory of drinks, furniture and so on;
On the floor supervisor of the duties of the article 6
1, regular visits to customers, maintenance of customer relations;
2, responsible for following up and dealing with customer complaints and other issues, to answer customers with a variety of advice and organize, relay the specific requirements of the customer
3, is responsible for the good and the customer's contract signing (renewals), improve customer information.
4, to understand the customer's business and market conditions, to establish cordial customer relations, improve customer satisfaction
5, responsible for doing a good job of work logs, weekly reports, timely feedback information statistics, analysis and reporting;
6, follow up on after-sales work, the customer's temporary addition to make up for the single arrangements for the treatment;
On the floor supervisor's duties 2020 duties of the book Related articles :
★ 2020 Property Supervisor Job Duties Complete List
★ Director Job Duties 2020 Job Duties Complete List
★ About Customer Service Supervisor Duties 2020 Job Duties Complete List
★ About Warehouse Supervisor Duties 2020 Duties Complete List
★ About Customer Supervisor Duties 2020 Job Duties Compilation
★ Duties for Managers 2020 Duties Complete Collection
★ Duties for Managers 2020 Compendium
★ Duties for Engineering and Technical Supervisors 2020 Duties Compendium
★ The latest Sales Supervisor Job Duties Compendium 2020
★ Director Job Duties and Functions 2020 Compendium