2020 Front Desk Reception Work Plan Sample Article 1

20xx year is about to pass, I as a newcomer to the company, full of enthusiasm and passion for the future. Front desk clerk is my first job out of college. Although to the company only a short period of two weeks, but in the care of the leadership and the help of colleagues, I quickly integrated into the company's collective and departmental team. I also actively learn the company's culture and system, and strive to improve their professional quality, and seriously complete all the work.

The front desk is the starting point to show the company's image and service. For customers, the front desk is the first step for them to contact our company, so the work of the front desk is very important, so the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers, from the front desk to welcome customers, a good start is half of the success. With the realization of its importance, so I must do my job seriously.

First, strengthen their own cultivation, improve the quality of service

1, responsible for the reception of the front desk service hotline and telephone transfer, do a good job of incoming calls to consult the work of the important

matters carefully recorded and conveyed to the relevant personnel, without omissions, delays.

2, responsible for the reception of visiting customers, basic counseling and introduction, strict implementation of the company's hospitality service norms, to maintain good manners and courtesy.

3, responsible for drawing up and doing a good job of superior leaders or partners of the exchange, inspection, reporting on the reception.

4, familiar with and master the basic telephone etiquette and business etiquette, do a good job of basic reception. Enhance the active service consciousness, can actively and effectively complete the work.

5, a strong sense of responsibility for the work, not afraid of hard work, can efficiently and quickly complete the work.

Second, pay attention to the health and image of the front desk, on time to remind the health personnel to clean, clean

1, is responsible for the company's front desk or consulting reception room of the health of the clean and tables and chairs placed, and keep clean and tidy.

2, responsible for regional health and greenery daily maintenance.

Third, learn the company's corporate culture, do a good job of corporate culture publicity work

1, the company's internal publications, manuscripts submitted to the work.

2, the pre-solicitation of manuscripts, collection of manuscripts, and I and print publications, for the late release of the publication.

3, the creation of the company's corporate culture publicity garden, its production and update, so that the company's employees in the work of learning some extracurricular knowledge, feel the company's corporate culture and spirit.

4, to be able to skillfully build the company's various cultures, and can be accurate and exhaustive publicity for employees and outsiders, so that they can become the company's cultural propagandists and disseminators.

Fourth, improve the attendance management system

Attendance management is the basis of business management, objective and fair attendance, can provide a reliable basis for the implementation of the salary system, rewards and penalties system, the mobilization of employees to work has an important significance.

1, personnel attendance sheet production and review.

2, the staff of all departments to work off the review work, mainly to see the phenomenon of late and early retirement.

3, go out during the work period to deal with personal matters or no matter out of sight, etc., for detailed records.

4, for the leave of absence, sick leave, business trips, statutory leave and other detailed records.

5, on the punch card fingerprints for statistics, collation, checking, and not punching the record.

V. Standardized management of daily behavior of employees, in strict accordance with the requirements of the company's rules and regulations

1, the daily morning of the departments of the work clothes, license plate, breakfast, office hygiene and other basic supervision, inspection, and detailed records of the regular summary.

2, the daily work time there is no cell phone, gathering gossip, snacks and other irrelevant events supervision and records.

3, the staff of each department in the working time with or without off duty, string of posts and other post malfeasance records.

Sixth, to assist departmental leaders and other departments to complete the work

1, for various types of notices, briefings, contact sheets of the signing of the work.

2, responsible for the company's document processing work, daily printing, copying, scanning, fax and other work.

3, responsible for all kinds of letters, parcels, newspapers and magazines signing and sending work.

4, to assist the personnel commissioner for recruitment, interviews, new employees on boarding and other personnel work.

5, to assist the administrative staff to carry out the company's training, publicity work and large-scale activities carried out by the company.

VII, expand knowledge, constantly improve themselves

1, spare time to read more books about the work, constantly charging themselves, broaden their knowledge, reduce the work of the blank and mistakes.

2, to master all kinds of office software, to enhance the ability to write all kinds of official documents.

3, make a work plan, one by one to complete the objectives, from which to accumulate experience, and constantly improve themselves.

As a company front desk clerk, I will strive to improve their etiquette, cultural knowledge cognition, strengthen their ability to listen, speak, read and write, to develop themselves into a comprehensive quality of talent. In the future work, I will continue to summarize the experience, with a humble attitude and full of enthusiasm to do my job, to play their potential for the construction and development of the company's contribution to their own strength!

2020 Front Desk Reception Work Plan Sample Article II

In order to better complete the tasks assigned to us by the leadership, to do a good job in all aspects of the reception tasks, to improve the Department's system of responsibility for the work of the Department, and to improve the visibility and impact of the store, the Department of the combination of the actual situation to develop a plan is as follows:

One, To assist the manager to do a good job of the overall operation of the front office, and the staff to make reasonable arrangements, arrangements for the store staff accommodation;

Second, every day on time to do three regular meetings, and in the regular meeting of the day's work deficiencies, and take timely and appropriate measures to deal with the work of the day at the same time to summarize the work of the day, make a good record;

Third, the development of the store work table. Let the front office staff in accordance with the day's work table, and the important things marked in the work table. The development of the store worksheet is in order to be better acquainted with the day's work tasks, which can also reflect the transparency of the work and work progress;

Fourth, grasp the daily traffic and turnover, and weekly traffic and monthly traffic statistics, the development of the corresponding marketing program, and at the same time according to the week-week, month-to-month turnover comparison, to find out the shortcomings of which to make a summary and the appropriate response

Fifth, do the department's fire safety "three one" work, to do a daily check, a weekly training, a monthly drill, and make the appropriate records;

Sixth, supervise the welcome service. Implementation of service procedures to meet the reasonable requirements of guests;

seven, to participate in the reception of the front office, and the problems found in the work of the record, while making the appropriate improvement program;

eight, the development of training programs. The correct staff to carry out a series of training, the work found in the problem of further strengthening, to avoid future work. To assist employees to establish the correct values and hotel ethics;

IX, in close cooperation with the front desk cashier, to record the daily turnover. Master the day of the spare cash to receive, rationalize the arrangement of change, to ensure that the cashier's normal checkout;

Tenth, the handling of guest complaints. Guest cast mainly divided into: "face to face complaints" "telephone complaints" "written complaints" three, the hotel is mainly face to face complaints more. Regardless of which complaint, we must stand in the position of the guests, first of all, we must emotionally gain a good feeling and trust, for the guests to put forward the request, if it can be resolved face to face on the immediate solution. If the solution can not be, to notify the higher leadership, and with the leadership to make the appropriate solution, in the solution to the guests.

2020 front desk reception work plan sample article three

A front desk reception

Front desk reception is the customer service department of the service window, to keep the information channels open, supervision of regional management, scheduling and coordination of the work of various departments, is the main responsibility of the front desk reception. Reception staff is the first person to show the company's image, one word and behavior are on behalf of the company, is the window to contact the residents of the community.

In the work, I strictly in accordance with the requirements of the company, uniforms on duty, reception of visitors to greet with courtesy, attitude and kindly answer and transfer the phone, carefully and seriously deal with daily affairs, patiently listen to the owners to reflect the problem, the need to solve the problem, carefully answer and detailed records, in the first time to arrange for personnel door-to-door service. At the end of each month, the incoming call records are summarized, the first half of the *** received 68 incoming calls, 130 outgoing calls, the owner of the effective complaint 2 cases. Owners of all consulting calls, we have given a satisfactory response; owners of the repair problem, through our timely contact, according to the content of the repair actively dispatch, and strive to solve the problem in the shortest possible time. At the same time, according to the completion of the repair report timely door-to-door visit or telephone call back. The owner's complaint has been reported to the relevant departments to coordinate the solution.

Through these ordinary daily work, so that my level of work has improved significantly, by the owners of the community and the leadership of the unanimous praise, but also shaped the new image of our property people.

Second, file management

File is directly formed in the property management of the document material, in strict accordance with the provisions of the file management of the owner's data, the departmental files, repair orders, work contact letters, release notes and other information more thorough classification and organization, so that the directory is clear, easy to retrieve, the residents of the building information for the boxed, the departmental files for the management of the bag, on schedule, Finish organizing meticulously. The management is standardized, and the confidentiality system of the information is perfected at the same time. Regularly check the file situation, changes or lack of timely improvement. In the first half of the year **** received all kinds of repair **** 64 cases, for the release of 42 articles, work contact letter 10.

Third, the model room

The model room is our window to the outside world, but also to establish a corporate image of the platform. At the end of each month, I have to model

between the items for inventory, will be damaged items recorded and reported to the Engineering and Maintenance Department, to ensure that the items of the model room intact. In the first half of the model room *** received 70 groups to visit the number of groups, the number of visitors *** counted 187 people.

Fourth, the collection of fees

Given that property management is a high investment, high cost, low return service industry. To ensure that the work continues normally,

must do a good job in the collection of fees, and to ensure that the full amount collected on time. The first half of the *** collection of property service costs 79,212 yuan;

Private garden maintenance fee of 50,386 yuan; fiber optic usage fee of XX yuan; pre-storage of water charges 1740 yuan; cable TV initial installation fee of 450 yuan; gas initial installation fee of 3300 yuan.

Fifth, experience and harvest

six months, through the efforts of learning and continuous accumulation, ideological understanding or working ability have made greater progress, has a customer service center work experience, able to deal with various types of problems in the day-to-day work, in the organization and management skills, comprehensive analysis capabilities, coordination skills and verbal expression ability, after six months of exercise have greatly improved. After half a year of exercise have greatly improved to ensure the normal operation of the work of the post, can be the right attitude towards the work of the task, love of the job, serious efforts to carry out the actual work. Actively improve their own business quality, strive for work initiative, with a strong sense of professionalism, sense of responsibility, and strive to improve work efficiency and quality of work.