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What are the chaos in the service industry at present?

first, the quality of goods is serious. The phenomenon that the catering industry uses expired and deteriorated raw materials or uses toxic and harmful substances such as formaldehyde and "sodium bicarbonate" to process food occurs from time to time, and the counterfeit and shoddy goods such as cigarettes, alcohol and beverages are also serious. The products used in the beauty and hairdressing industry have no Chinese logo, or the "three noes" products are poured into small bags of brand-name goods for use, or the factory name and place of origin are mislabeled. The phenomenon of "three no's" products, fake and shoddy products and replacing old ones with new ones is widespread in the repair industry. Second, the purchase channels are chaotic. Some enterprises do not purchase goods in formal shopping malls and markets, some have no purchase vouchers, and there are no commodity quality inspection institutions or personnel. Some enterprises even intend to use or distribute fake and shoddy goods. Within the jurisdiction of Changning Branch of Shanghai Administration for Industry and Commerce, there are five restaurants with an operating area of more than 1,111 square meters. Only one of them bought a condiment from an unlicensed vendor for as much as 311,111 yuan in more than two months, and the other four restaurants are in a similar situation. All kinds of raw and auxiliary materials imported by these big hotels are delivered to the door without going through the market, which avoids the restriction and supervision of the registration and inspection system for the import and export of important commodities in the market, while their daily consumption is equal to the sum of the daily retail sales of two or three small and medium-sized agricultural and sideline commodities markets, but this intangible market is completely unregulated, and its commodity quality is difficult to guarantee. The results of this inspection show that only sesame oil in condiments, 4 out of 5 enterprises were found to have counterfeit infringement and quality problems, accounting for as high as 81%. Third, the phenomenon of unlicensed or out-of-range operation is prominent. In the beauty salon industry, operating without a license or beyond the scope of medical beauty business; The place has no hygiene license and the employees have no qualification certificate; The problems such as low hanging rate of business license or the inconsistency between the approved name of the operator and the name of the plaque are very prominent. The same problem exists in the catering industry. Ningbo Industrial and Commercial Bureau of Zhejiang Province seized the unlicensed operation case of Clivia Beauty Salon, with an illegal operation amount of more than 1.63 million yuan. Wenzhou Industrial and Commercial Bureau seized the case of "Jiangnanchun Hotel" operating without a license, and the illegal business amounted to 1.9 million yuan. In the repair industry, due to the large proportion of laid-off, waiting for posts and foreign workers, the business subject is not clear due to subletting at different levels, and unlicensed and out-of-range operation is more common. Fourth, false propaganda is still relatively common. Attracting consumers with false discounts and preferential prices in beauty salons and catering industries, or deceiving consumers with false information in shop advertisements and window posters. In the tourism industry, some travel agencies use "preferential, low-priced luxury tours" as bait to attract consumers, but shorten the actual travel time during the tour, change the tour route and tour items without authorization, lower the standard of accommodation without authorization, or add entrance fees; Sometimes sightseeing becomes shopping, and some tour guides even collude with merchants to cheat customers; When consumers travel abroad, the phenomenon that travel agencies arbitrarily change the tour contents or charge extra fees sometimes occurs. Fifth, there are many agreed consumption traps. At present, in the field of service consumption, it is common to promote membership cards with fund-raising nature, prepay consumption cards or give back coupons with a large amount of consumption. When consumers use the above-mentioned consumption cards and coupons, operators often set many unreasonable terms to exempt themselves from their obligations or increase consumers' responsibilities, and even escape with consumers' prepayments. According to the analysis, there are many reasons for the above problems, which can be summarized in two aspects: first, the self-discipline in the industry is not strong and the credit is lacking. Because the employees in catering, beauty salons, repair industries and tour guides in the tourism industry are highly mobile, their quality is generally low, and enterprises do not pay attention to education and training, which is driven by interests, resulting in illegal acts from time to time. Second, for some industries, such as catering, beauty salons, repairs and other supervision and management measures can not keep up.