1, grooming: refers to the appearance, posture, look, etc., upright and dignified, which is the first quality of newspaper staff should have.

2, facial expression: the face is a fluorescent screen of thought, the newspaper operator to learn to observe the color, in order to better understand the requirements of the guests.

3, personal hygiene: is the premise of the basis for providing guests with high-quality service, is a sign of civilization, the relationship between the quality of employees.

4, demeanor: demeanor is a collection of a person's temperament, experience and upbringing, expressed in the speech and language.

Two, language quality

1, language expression: the use of easy-to-understand Mandarin.

2, tone of voice tone: volume, speed of speech should be moderate, concise and clear, not verbose.

3, language skills: equal treatment, the use of words, attitudes, etc. can not be more than one, fairness is the realization of the perfect reception of the guarantee.

4, foreign language skills: proficiency in a foreign language.

Three, operational skills

Vocational knowledge, reception skills, welcome etiquette.

Four, cultural quality

Literacy.

V. Communication skills

1. Horizontal communication: communication between coworkers. 2. Vertical communication: communication with guests and superiors.

Sixth, product awareness

1, tangible products: drinks, dishes, fruits, etc. 2, intangible products: standardized service smile, atmosphere (manpower), safety, etc..

Seven, the sense of competition

that is, the enterprising spirit, the competition for enterprise is the competition for talent, to compete must be innovative, for the benefit of.

VIII, quality consciousness

Quality determines the rise and fall of enterprises and service personnel's own development, 100-1 = 0 illustrates the problem. Measure the standard of service quality: 1, whether the customer satisfaction; 2, whether the enterprise satisfaction.

Nine, the sense of obedience

Service personnel should be obeyed for the purpose of the day, the object of clear obedience is the superior, the guest.

Ten, role consciousness

Service personnel is a "subordinate role", follow the rules of service is the minimum requirement, service personnel is never by those rough individualist to do.

XI, marketing awareness

XII, understanding of the guests

1, understanding of the guests. 2, the reason to the guests.

Thirteen, team spirit

Creating a good team requires that all people can treat each other with sincerity, cultivate mental capacity, and start from me, so far as self-consciousness.

Fourteenth, time off ideas

Measure the service is good or bad in time, to pay attention to efficiency.