As we all know, the staff turnover rate in the catering industry is very high. Recruiting people all the year round, but not with high salary ... It is difficult to recruit people and keep them, which is a problem that puzzles most catering bosses.
QSR, a well-known American catering media, gathered many experts and listed 40 most common problems in recruitment. We have selected some of them and listed them as follows, hoping to give some reference to all diners.
1. What is the boss's most common mistake?
Drive the ducks to the shelves. Usually when the job demand is urgent, just find someone to fill the vacancy, and then there is endless trouble.
2. What are the usual steps to recruit people?
Generally speaking, at least two rounds of interviews, a telephone survey and a background survey will take at least 2-3 days.
3. Is it better to recruit internally or airborne externally?
There is no doubt that internal recruitment is good. They know the company better and the internal promotion mechanism makes it easier for people to stay. Unless you need an "outside brain" that breaks the original rules, use external airborne troops.
4. How about recruiting student workers?
Yes, you can train them earlier. They may be the talents you can use in the future. Because many college graduates may disappear as soon as they hear that they are going to work in restaurants?
5. What are the advantages of recruiting non-student workers?
They have less variability in time schedule than student workers. Moreover, an appropriate proportion of old employees can play the role of "master" and bring new training to old employees.
6. Is there any age problem that needs attention?
Countries and companies have corresponding regulations, and different posts have different requirements for age, duration and work content.
7. Is there any formal recruitment method that is not recommended?
Don't do in-depth interviews and investigations, just look at the surface information.
8. What are the unconventional recruitment methods?
When you go to other restaurants by yourself, pay attention to the service you receive. When you become a customer, you really realize what good customer service is. This is your chance to dig someone up.
9. What qualities should employers pay most attention to?
Attitude is always the first criterion.
10, how to ask the most critical question in the interview?
Why did you quit your last job? This question can show what the interviewer really needs from the enterprise and whether their needs match the enterprise.
1 1. Which recruitment step is often overlooked?
The interviewer meets with other members of his team. If this person's attitude towards the personnel manager is completely different from that of the cashier in the store, you should think twice.
12. How should I set this step?
Arrange for a colleague or subordinate you trust to talk to the candidate. The questions of this conversation can be planned in advance, and then the effect of the conversation can be compared with the situation of personal conversation.
13. What should I pay attention to besides answering in the interview?
The interviewer's expression and eyes. Especially, interviewers in service positions need to have a good sense of communication and affinity, whether they are smiling or keeping eye contact.
14. Is there any way to measure service capacity?
Ask the interviewer to introduce examples of his past service, even if he has no experience in the catering industry, he can provide examples of similar jobs.
15. How to keep people during recruitment?
Training. Without training, new employees will soon be lost. In the United States, the cost of recruiting new employees is $65,438+0,000. Reducing the turnover rate can save a lot of costs. Training is the first round of screening mechanism and the first layer of retention guarantee.
16. Is there any way to make employees feel valued?
Verbal and small gifts can express identity. If your company has a special and personalized celebration culture (especially the anniversary or employee's birthday), they can also bring some positive feelings to the interviewer.
17. How to make the store manager pay attention to the sales situation of the store?
Establish an incentive mechanism, whether it is a bonus for winning a prize or a bonus for achieving the sales target.
18, how to ensure that employees are free from petty theft?
Background check, not only do it, but also let the other person know that you want to do it.
19. How to monitor employees without making them feel uncomfortable?
Appearance. If you participate in the work of employees and get to know everyone, they will feel more valuable than being monitored. If you don't have time to spend time in the store every day, you need to create a supervisor role.
20. Is it acceptable to install monitoring?
Yes, I recommend it. But make sure your employees understand its purpose, not just to supervise the work, but to provide a safer working environment.
2 1. How to determine the frequency of employees' salary increase?
There must be at least one annual salary increase to compete with inflation. But remember: motivation is not the only way to hire employees.
22. How to determine the frequency of employee evaluation?
It is usually a quarterly evaluation, with a more detailed annual evaluation. Evaluation is not only one-sided to employees, but also feedback and demand from employees.
23. How should employees be evaluated?
The premise of assessment is that each post has a responsibility manual, which is implemented item by item.
24. If there is no salary increase budget, how can I keep them?
Interview them and learn about their career plans. If your role can be upgraded from employer to teacher occupation, it will be an incentive.
25. Should financial aid be provided?
The investment in this area will be very large, and there will be no return in the short term, so it is not recommended to do so.
26. How important is the experience of the catering industry?
Experience is not the only important criterion. Sometimes I will be very excited to see a resume with a similar industry background, and I may make an exception and accept it. But this is not necessarily good news. Remember to call your former employer or learn about your previous job in other ways.
27. Is there any labor force that has not been excavated before?
Housewives and other relatives and friends at home, children go out to school, in fact, you can ask them to be temporary workers when they are busy at noon. Veterans are usually more disciplined, and retirees may be very suitable customer service personnel
28. What is the most important aspect of company culture for employees?
Colleague friendship and team spirit. If colleagues are friendly, enthusiastic and competitive, it is a very attractive working environment for employees.
29. How to be a good boss?
The spirit of "service-oriented master" Understand the needs of employees and help them release their potential and achieve their goals. In this process, you need to know more about the opinions of employees, who often have unexpected ideas.
30. Is there any way to save training fees?
Putting two people in the same position can save the training cost, and the survival of the fittest can also improve the training effect.
3 1, how to improve the safety factor of the working environment?
Let employees know that personal safety is higher than company profits. For example, in Domino's, drivers don't send pizza to dark houses, they call outside the door or send orders back to the store.
Qu Ruiqiang, Chairman of Science and Technology, is the first batch of regional managers of China KFC. He used to be the chief operating officer of Greenery Pavilion Group and the vice president of Young Eagle Agriculture and Animal Husbandry, and successfully integrated international chain experience into private chain enterprises. Now we are committed to the training of chain enterprises, which is called "the walking dictionary of chain industry" by the industry, and more than 8000 entrepreneurs and store managers have been trained.