Legal basis
"Protection of Consumer Rights and Interests Law" Article 39 consumers and operators of consumer rights and interests of disputes, can be resolved through the following ways: (a) negotiation and settlement with the operator; (b) request for mediation of the Consumer Association or other mediation organizations set up in accordance with the law; (c) to the relevant administrative departments to complain; (D) according to the arbitration agreement with the operator to arbitration institutions; (E) to the people's court litigation.