Reflections on the work of comprehensive office in enterprises I. Party building

The party building of the branch company should be guided by the spirit of the 17th National Congress of the Communist Party of China and the Fourth Plenary Session of the 17th Central Committee, consolidate and develop the practical achievements of Scientific Outlook on Development, constantly strengthen and improve the party building of the company in the spirit of reform and innovation, and transform the political and organizational advantages of the party into the advantages of the company's scientific development as soon as possible. Provide a strong political guarantee for the standardization of party branch construction.

General requirements: fully implement the spirit of the 17th National Congress of the Communist Party of China and Scientific Outlook on Development, strengthen the concept of reform and innovation, highlight the principle of building a harmonious enterprise, advance the goal of improving soft power, comprehensively deepen the party building of branches, innovate ideological and political work methods, improve the level of spiritual civilization creation, expand internal and external publicity, and contribute to the sound and rapid development of branches.

The main methods are as follows: First, through perfecting organizational setup, perfecting organizational functions and innovating organizational activities, we can realize the "three changes" in the ideological concepts, working methods and activities of grassroots party organizations, that is, from the traditional administrative command type to the guiding service type, from the closed type to the open type, from attaching importance to individuality to attaching importance to and respecting individuality, and strive to improve the pertinence and effectiveness of the work of grassroots party organizations. Second, according to the "Party Construction Work Template" promoted by provincial companies, strengthen supervision, deepen content, refine objectives and optimize mechanisms, so as to standardize and standardize grass-roots party construction work. The third is to fully open the floodgates and realize the construction of "standardized party branches".

Second, ideological and political work.

Ideological and political work is an important content and part of party building work, and it is the advantage of party work. Tomorrow, it is necessary to further improve the working mechanism of dynamic collection, analysis and feedback of employees' thoughts at all levels, work hard in depth, detail, accuracy and timeliness, grasp the hot issues that employees have strongly reflected and the difficult issues that leaders at all levels urgently need to know, carry out targeted work, and effectively enhance the effectiveness of education guidance.

At the same time, through the process crossing activities, actively seek effective ways to alleviate the pressure of employees' work and life, and promote the harmony and stability of enterprises.

Third, the creation of spiritual civilization.

We will continue to adhere to the working principle of "consolidating, deepening, improving and developing", pay close attention to the construction of spiritual civilization, further improve management by objectives, further promote institutionalized management and further improve daily management.

Deeply understand the new requirements and tasks put forward by the 17th National Congress of the Communist Party of China for the construction of spiritual civilization. It is necessary to integrate the construction of spiritual civilization into the promotion of the great development and prosperity of socialist culture, put the activities of civilization creation in the overall layout of the company, understand, learn, deploy and implement with deeper understanding, broader ideas and more effective measures, strive to improve the civilized quality and degree of the company's employees, and provide spiritual motivation and intellectual support for realizing the company's business development goals and promoting the company's sound and rapid development.

Strengthen organizational leadership and promote the deep extension and multi-level coverage of the creation activities. It is necessary to do a good job in the overall planning of the creation activities and formulate specific creation measures; To realize the deep extension of creative effect: from the front-line service window to the back-office support department team, to form an efficient and high-quality service channel; Extend from self-operated business hall to cooperative business hall, and build a civilized and coherent service chain; In-depth development of Qingwen's creation and continuous enhancement of Qingwen's radiation ability. It is necessary to adhere to the "multi-level coverage" of units, teams, teams and individuals, and build an enterprise honor system of service stars, post experts, special post pacesetters, outstanding employees, excellent teams, innovative teams, benchmarking units, advanced units and demonstrations, so as to make the creation work more systematic.

Further strengthen the target management of spiritual civilization creation. In the goal of creating civilized units, we should constantly improve our level, innovate basic management and extend our work fields; The branch will strive to create a "provincial civilized unit". In terms of work content, we should focus on ideological and moral education, scientific and cultural business learning, environmental protection and energy-saving management, integrity building and service level improvement. It is necessary to take the opportunity of the activity of "creating excellence and evaluating inferiority" in the construction of spiritual civilization, pay attention to the first level and implement it at all levels to promote the construction of spiritual civilization. ,

Reflections on the work of comprehensive office in enterprises

Taking the creation of "Youth Civilization" as the main content and important carrier of spiritual civilization construction. The branch continued to work with the Youth League Committee of the branch around the requirements of "increasing quantity and improving quality" to clearly define the theme of creation, formulate the creation target plan, do a good job in basic work, improve management organization, standardize system construction, improve file management, strengthen service functions, carry out special activities, and comprehensively promote the creation of Qingwen Hao Ming. It is necessary to take the "convenience service satisfaction" activity as the main content of the creation of the Youth Civilization, and make efforts to expand publicity, implement requirements, optimize functions and innovate services. We should take self-examination, spot check and notification as the main means, and give full play to the important role of Qing civilization in the "convenience service satisfaction" activity.

integrated management

First, improve various management systems and take the road of modern management system of "system governing people".

System is the code of conduct and work standard of enterprise cadres and workers, and it is the fundamental guarantee to do all the work well. The company has successively formulated and improved the work system of party style and clean government, business assessment management methods, study system, leave system, financial management system, confidentiality work system, performance management implementation rules, attendance management regulations, last-place elimination system, office supplies management system, complaint assessment methods, vehicles and so on. Rules and regulations such as Measures for Management and Assessment of Information Reports ensure the management of rules and regulations, promote the management level and work efficiency, improve the organization and discipline of employees, and ensure the smooth completion of all work.

Second, strengthen self-construction and improve work efficiency and the overall quality of employees.

(A) to strengthen ideological and political theory study, in-depth study of Scientific Outlook on Development, enhance professionalism. Fully promote the "mobile online college" and constantly improve the ideological and political quality and service level of employees. Further establish the outlook on life and values, firmly establish the overall situation consciousness and service consciousness, truly solve the problem that employees are content with the status quo and do not make progress, can apply what they have learned in practical work, and achieve ideological stability, love their jobs and strive for practical results.

(two) to strengthen the construction of work style, cultivate a good sense of service, and strive to improve the quality and efficiency of work. It has formed a good atmosphere of less empty talk, more practical work, consistency between words and deeds, truth-seeking and pragmatism, enhanced internal cohesion and combat effectiveness, further improved execution and execution, further strengthened the awareness of serving grassroots and employees, and further improved the quality and efficiency of work.

(3) Strengthen business study. On the basis of individual learning business knowledge according to job requirements, the business hall will set every Thursday as a collective learning day to organize everyone to learn relevant business knowledge, especially service etiquette, td business, new business and data business. Constantly expand their knowledge, master relevant policies and regulations, and make every employee strive to become an expert in his post.

(4) Strengthen information management, further improve and modify employee information, submit all kinds of attendance and reports on time, carefully check employees' salaries, and make all kinds of data and information more complete and accurate.

(5) Strengthen the construction of corporate culture and improve employee satisfaction. Strive to establish excellent corporate culture and team culture, establish the idea of "people-oriented" and respect the value and status of employees; Enable employees to establish a sense of responsibility as "masters", truly respect and treat employees well, care about their welfare and growth, and regard employees as the most important resource for enterprise development.

Three, elaborate organization, earnestly carry out safety inspection work, strengthen population and family planning work.

Sign safety production responsibility letters with each team. Take various forms of safety education for employees, enhance the awareness of safety in production, improve the self-prevention and self-help ability of all employees, strictly implement the laws and regulations related to family planning, and establish and improve various rules and regulations. The "three inspections" rate and the floating population's certificate-issuing rate are both%.

Fourth, go deep into performance management and talk about heroes with performance.

Branches should comprehensively promote performance management and form a performance-oriented and hero-oriented internal incentive mechanism. Each team can put the performance appraisal in place. At the beginning of each month, the results of last month's performance appraisal will be printed out, and the assessment contents of this month will be announced to employees, so that every employee can see his work achievements of last month and the main work items of that month from the performance appraisal, so as to improve the deficiencies in a targeted manner, rationally arrange the work of that month, and form a competitive mechanism among employees. Those who have the ability are finally eliminated. ,

Reflections on the work of comprehensive office in enterprises

Verb (abbreviation of verb) actively promotes the all-round development of spiritual civilization construction in accordance with the requirements of "consolidation, deepening, improvement and development".

Signed a letter of responsibility for the evaluation of excellence with each team, requiring each team to strive for a civilized unit and a civilized window, and vigorously strengthen the ideological education and professional ethics education of employees, so as to achieve planned, measured and effective results. It is necessary to take activities such as "green civilization" and "convenient service satisfaction" as the carrier, push the creation work from the window service department to the background support department, and improve the service level while expanding the coverage of creation.

corporate culture

The purpose of corporate culture construction is to mobilize the enthusiasm of employees, attract talents and retain talents from the starting point of "people-oriented". It meets the material and spiritual needs of employees through spiritual, material and cultural means, thus improving the centripetal force and cohesion of enterprises, stimulating the enthusiasm and creativity of employees and improving the economic benefits of enterprises.

Recently, under the unified deployment of group companies and provincial and municipal companies, and under the correct leadership of the Party branch of the municipal company, our branch has continuously improved the corporate culture management system, taking employee satisfaction as the starting point, customer satisfaction as the foothold and social satisfaction as the feedback point. The idea of corporate culture construction is defined as: serving the central task of the enterprise, strengthening the two cultures of team and service, improving the cooperation satisfaction of customers, employees and departments, improving the four mechanisms of management supervision, communication training and evaluation of communication deterioration effect, and promoting the five projects of system, demonstration, talent, knowledge and brand. It has also formed a corporate culture implementation system that leaders attach importance to, employees participate in, financial support and organization, and put forward the theme of corporate culture construction of cooperation, sharing, refinement and understanding. Deeply spread and practice the cultural concept of "morality, physique and beauty".

, working ideas

Serve a center: adhere to the task of serving the enterprise center;

Strengthen two cultures: strengthen "team culture" and "service culture" and deepen "caring culture";

Improve three satisfaction: focus on improving customer satisfaction, employee satisfaction and departmental cooperation satisfaction;

Improve the four mechanisms: improve the corporate culture management system by strengthening the construction of four mechanisms: management supervision, communication and training, notification and communication, and effect evaluation;

, construction theme

According to the six-dimensional model of corporate culture construction (team culture, service culture, caring culture, learning culture, innovative culture and harmonious culture), with the theme of "cooperation, sharing, exquisiteness and understanding", with the aim of establishing an efficient team and effectively enhancing customer perception, we will continue to carry out "caring culture" by strengthening "team culture", "service culture" and "innovative culture".

(), strengthen the construction of "team culture"

In terms of team culture construction, a series of activities are carried out around the theme of happy team, innovative team and cooperative team, with the theme of "creating a learning organization and being a knowledge-based employee" to encourage employees to innovate all the time, anywhere and everyone. It is particularly important to strengthen the horizontal and vertical communication and coordination between teams and groups in branches and between teams and branches.

On the one hand, with the goal of improving "cooperation satisfaction between teams, teams and branches, teams and backstage teams", we strive to build an efficient new team by enhancing mutual communication and understanding between teams, strengthening the sense of teamwork, and promoting the sense of cooperation and mutual service between teams.

On the other hand, by advocating the spirit of sharing within the team, creating a positive organizational atmosphere, continuously building excellent team culture, and constantly improving the learning ability, innovation ability and service ability of all team members through team culture construction, thus continuously enhancing the sense of teamwork and optimizing the organizational work atmosphere.

(), strengthen the construction of "service culture"

In the construction of service culture, we should build a high-quality service system with customer satisfaction as the core, that is, enrich service connotation, improve service skills and cultivate service concept.

With the activity of "convenient service and satisfaction" as the main line, we can deeply understand customer needs and improve the level of refined service, so as to shape an excellent service culture, promote the process of building an excellent operation system and effectively enhance customer perception. ,

Reflections on the work of comprehensive office in enterprises

(), strengthen the construction of "innovative culture"

In the construction of innovative culture, encourage and guide employees to innovate from time to time, everywhere and everyone. Focusing on practical problems such as production, service and management, we use the theory, methods and procedures of quality management to carry out activities, while technological progress and business innovation focus on technological and business innovation. Actively explore the establishment of China Mobile's modern management system to improve the competitiveness and economic benefits of enterprises.

(a) fully mobilize the enthusiasm of employees, encourage employees to participate in company management, improve the work efficiency and economic benefits of enterprises, and enhance the core competitiveness of enterprises. Actively cooperate with municipal companies to extensively carry out rationalization proposal collection activities for all employees in the medium and long term.

(b) Encourage employees to actively offer suggestions, put forward good ideas, good methods and good experiences, and carry out long-term "golden ideas" collection activities.

(c) The branch company shall give certain rewards to the "golden ideas", "rationalization suggestions" or better suggestions adopted by the municipal company.

(d) Zero-distance contact with employees to form "walking management". Go to every corner of the company from time to time to see what employees are doing and their work scenes. Listen to employees' suggestions through irregular inspections.

(e) Promote innovative human resources systems, strengthen exchanges between enterprises, encourage regular exchanges of innovations, and strengthen the recognition of innovations. Middle and senior leaders of enterprises must pay more attention to breakthrough innovation.

(f) Carry out innovation promotion and publicity throughout the company, form a culture advocating creativity and innovation, set high standards for innovation and take the initiative to innovate. We should also attach importance to innovation in our daily work, especially middle and high-level leaders should become leaders of innovation.

(g) A brief summary should be made once a month, and the progress should be reported to the office by email before each month.

(h) Organize, summarize and improve the achievements of management innovation in time, and evaluate and record the development of management innovation activities.

(), deepen the construction of "caring culture"

In the construction of caring culture, we should actively build a long-term mechanism to care for employees around the "five cares" of thought, emotion, safety, life and body and mind.

Establish and improve the employee care system, establish the concept that "healthy, happy and efficient employees are the greatest wealth of the enterprise", adhere to the management idea of "people-oriented", and comprehensively deepen the "employee care project" and "eap project" by perfecting the system, rationalizing the process and building the team, so as to guide the healthy growth of employees.

(a) Realize the value growth of employees: implement human resources policies such as salary and welfare, career development and ability improvement, and promote the continuous innovation of human resources management.

(2) Promote employees to work happily: shorten the management chain, simplify the workflow, optimize the assessment indicators, reduce the pressure and complexity of front-line work, reduce inefficient and ineffective labor, and improve the overall work efficiency.

(c) Improve the quality of life of employees: enrich the cultural and spiritual life of employees, solve their practical difficulties, create a harmonious interpersonal atmosphere, strengthen their emotional care, do practical things for employees and solve difficulties.

(d) Care for employees' mental health: establish smooth channels, and middle and senior managers always keep close contact with front-line employees to ensure that employees' spiritual demands are promptly responded and reasonably resolved; Create a sunny attitude, guide employees to improve their psychological capital, build a platform for employees' psychological assistance, help employees prevent, cope with and alleviate various occupational mental health problems and crisis events, and help employees grow up harmoniously and healthily.

(5) Caring for employees is a strong support for adjusting employees' mentality, so that employees' mentality changes from passive to active, from passive to active, accepting and embracing, forming a strong driving force, and storing enough confidence and execution to cope with the new round of competition.

We will continue to implement and implement caring for employees as a normal mechanism, so that employees can share the fruits of social reform and enterprise development, so that employees can really get benefits and promote the growth of enterprises and employees. ,

Reflections on the work of comprehensive office in enterprises

, basic work measures

(), strengthen the construction of professional ethics, starting from the ideological work of employees, through publicity and public opinion guidance, let employees accept the reform ideas of the company's innovation and development, and solve the contradictions in this process in time. Organize all kinds of competitions and competitions, explore the advanced elements of employees' thoughts, vigorously advocate the spirit of loving their posts and dedication, guide employees to combine their personal ideals with the company's development goals, cultivate employees' sense of collective honor, stimulate employees' high sense of responsibility, and form a strong cohesion within the company.

(), take development as the core, and build a competitive corporate culture. Advanced corporate culture can not only guide enterprises to establish correct values, but also enhance the core competitiveness of enterprises with excellent culture and coordinate the harmonious development of enterprises, and the competition of enterprises comes from continuous learning and knowledge updating. Therefore, we should encourage employees to become knowledge workers, and take various ways to train employees according to the needs of the company, so as to greatly improve the professional level and skills of employees, create a competitive corporate culture, and promote the further development of enterprises.

() Strengthen company system construction, adhere to people-oriented, strengthen responsibilities, refine management, pay close attention to the implementation of all work, improve management level, further improve enterprise system and post norms, make company management and employee behavior rule-based, advocate perfecting incentive and restraint mechanism under the same corporate culture, improve work efficiency through mechanism innovation, and lay a good foundation for the harmonious development of enterprises.

(), effective innovation, and strive for practical results. Seeking truth from facts, accurately analyzing the history and present situation of corporate culture construction, combining with the actual situation of enterprises, effectively innovating, seeking practical results, and solidly promoting corporate culture construction.

(), integrate publicity, from the inside out. Be good at publicizing, disseminating and training corporate culture concepts through various forms, and create necessary basic conditions for corporate culture construction.

() Pay attention to reality and cultivate good habits. It is necessary to implement cultural concepts and behavioral norms in the all-round and whole process of enterprise business activities, in the words and deeds of post employees, pay attention to guidance and practice, and promote the formation of good habits in posts.

(), organic integration, pay attention to art. Fully integrate corporate culture construction with production and operation management to achieve all-round, all-round and whole-process docking; Fully respect the individuality of grass-roots units and employees, and make the culture organically and effectively integrated.

Implement safeguard measures.

(), leading by example.

A. Business leaders are advocates, designers and leaders of enterprises to promote corporate culture construction. Enterprise leaders should attach great importance to corporate culture construction from the strategic perspective of enterprise development and determine the objectives and basic contents of corporate culture construction in their own units.

B, the top leaders of the party and government are the main responsible persons for promoting the construction of enterprise culture, and it is necessary to form and adhere to the leadership pattern of "the party and government are responsible for coordination and guidance".

C. Party organizations of the company should correctly handle the relationship between corporate culture construction, ideological and political work and spiritual civilization construction, so as to organically combine them and promote each other.

(), organization guarantee

A. establish a corporate culture organization.

B. Establish a "Corporate Culture Leading Group" headed by the manager and attended by the heads of relevant functional departments, and be responsible for the organization, cultivation, implementation and guidance of the corporate culture of Hengshan Branch.

C, the office consists of "Corporate Culture Coordination Office", which is specifically responsible for the daily work of corporate culture, coordinating the corporate culture work of various departments within the scope of responsibilities, and guiding the corporate culture construction activities at the grassroots level.

(), financial guarantee

Set up special funds for corporate culture construction and incorporate them into the financial budget of the enterprise to provide necessary financial support and material guarantee for corporate culture construction.

(), system guarantee

Incorporating corporate culture construction into the target management system or performance appraisal system, the effectiveness of corporate culture construction is also one of the main contents of degree assessment. The assessment results are linked to the performance of various departments and teams, which is an important content of the assessment of leading cadres' debriefing.

In a word, the development of corporate culture is an important subject that needs serious practice and exploration, a long-term process and an urgent and arduous realistic task, which needs unremitting cultivation and construction. As long as we seize the opportunity, actively explore and practice hard, further intensify our creativity and enrich the cultural connotation, we will certainly be able to create more vivid experiences and realize the grand goal of corporate culture construction. ,

Reflections on the work of comprehensive office in enterprises

human resources

Guiding ideology

In view of the weak adaptability, innovation ability and promotion ability of employees, combined with the actual situation of our company, we personally set about the team building of talent management. Vigorously improve the overall quality of employees and provide suitable human resources for the company to establish excellent enterprises with sustainable competitiveness.

primary mission

() Cooperate with various trainings organized by the municipal company, make full use of internal and external resources, vigorously carry out continuing education and technical upgrading training for professional and technical personnel, strengthen modern training concepts, and create a learning atmosphere for all employees.

(), to meet the needs of the company's development and management promotion, strengthen the training of all kinds of management personnel needed by the company, and continue to carry out adaptability and improvement training of relevant knowledge and skills at different levels.

(), organize the company's professional and technical personnel, develop a batch of training materials in line with the company's business technology, and speed up the improvement of the test library and case library to meet the training needs.

(), responsible for completing the induction of new employees, distributing relevant materials, introducing the main heads of various departments to new employees in person, and explaining the main work, organizational structure, division of labor and internal prohibited behaviors and regulations of each department.

() Strengthen the quality evaluation and assessment of the hired personnel. During the probation period, new employees communicate with new employees irregularly to learn about their work and ideological trends, and communicate and solve problems at any time when they find them.

(), by organizing social activities, etc. Cultivate the close relationship between new and old employees, strengthen the education of the spirit of unity, cooperation and mutual coordination, and enhance the understanding of collective consciousness.

(), strengthen communication and solve the problems in the implementation of performance evaluation system. If the department leader has a deviation in the rating degree of subordinates, he can return it for re-evaluation; When employees dispute the evaluation results, they can appeal to the performance leading group for mediation, so as to be objective and fair. ,