As a restaurant or tavern before the opening, or before a group of new employees on the job, there must be a clear management objectives, in order to achieve the standard of this goal, to achieve this purpose, you need to train the staff.

First an outline:

The first lesson: first of all, each employee to do self-introduction, name, origin, position, hobbies, etc., in order to improve the understanding between employees.

The second lesson: understand the company's rules and regulations, management structure and the basic characteristics of the restaurant's products, explaining employee benefits.

The third lesson: the staff's appearance, the floor service basic polite language.

The fourth lesson: the five requirements of food and beverage service and restaurant waiter operating procedures.

The fifth lesson: standardized polite language and operating procedures.

Sixth lesson: the process of facial reception (detailed explanation)

Seventh lesson: knowledge of liquor, price and pouring method, basic knowledge of Remy Martin cognac, Hennessy and whiskey.

Lesson 8: Preparation for pre-cooking, main ingredients and other ingredients for pre-cooking, service techniques for senior waiters.

The ninth lesson: how to brew famous tea.

The tenth lesson: large banquet service procedures and preparation.

The eleventh lesson: how to become an excellent waiter.

Lesson 12: Detailed procedures for hall service.

Employee appearance and instrumentation:

1. Employee dress is an important part of the hotel etiquette, with a modern and fashionable vocabulary, which is called the image of the staff to promote the staff's fresh uniforms will strengthen the image of the hotel, therefore, the basic requirements of the staff dress is "clean and neat", clean and neat clothing reflects the spirit of the staff. Neat clothing to reflect the spirit of the staff and the strictness of the hotel services, if not neatly dressed, will destroy the image of the hotel.

2. In addition to dress neatly, hair must be combed neatly, shoes must be polished, hands must be washed, nails must be repaired neatly, female employees must wear light makeup, do not make up, do not bead, do not wear too much jewelry.

3. Employees shall not casually chat during working hours, standing and walking posture should be straight, hands shall not be crossed over the chest or inserted in the pocket, in the service to do three light "walk light, speak light, light action"

4. Treating people with courtesy and politeness, which is the key to good hotel service. The key lies in the staff to smile to guests, to use polite language, politeness does not involve any cost, politeness will bring more benefits, politeness is to make guests satisfied and bring important factors of repeat business.