sample contents of guest comment form
1. Promotion of activity contents
Dear guests:
Did you have any dissatisfaction during your stay in Golden Shield Hotel? Do you have any new proposals? Warmly invite you to participate in the activity of collecting guests' opinions. If you make constructive comments and suggestions on hotel management and service, you will have the opportunity to win the quarterly and annual "Golden Advice Award" with a total value of more than 11,111 yuan!
Activity participation method:
1. Fill in the Guest Opinion Form of each business area of the hotel;
2. Send it to the general manager's office of Jindun Hotel by letter or send it to kingdom@kingdomhotel.net by E-mail;
3. Fill in the guest comment column on www.kingdomhotel.net, the website of Golden Shield Hotel.
Award setting:
1. Quarterly Golden Wise Words Award ***11
First prize 1: A five-day trip to Hainan with a value of 2,681 yuan
Second prize 3: Free access to 1 rooms per night in a superior standard room
Third prize 6: Free lunch for two in a western restaurant with a value of 111 yuan
2. Annual Golden Jade.
Enjoy VIP treatment during your stay (complimentary fruit basket, flowers, newspaper of the day and 24-hour broadband access);
Free full-day western buffet dinner for two people;
2 dim sum packages in the lobby bar and drinks with a value of RMB 111
Give the nightclub a KTV room in 811 yuan for one night;
taoyuan sauna fitness center provides free fitness all day, free mulberry cleaning and pedicure once each.
Remarks:
1. The winners will be posted on the website of Golden Shield Hotel www.kingdomhotel.net the next day, and will be published in the publicity quarterly. The hotel will notify the winners by phone within 3 days;
2. Please indicate your name, contact number, full name of your company and mailing address, etc.
II. Contents of guest comments form
I. Please provide the following items (facilities, Cleanliness and service level) score: excellent but generally inferior
front desk service □□ □ □
concierge service □□□
business center service □□□ □
Chinese restaurant products and services □□□ □
lobby bar products and services □□□ □
security personnel services □ Fitness □ □ □
Nightclubs and entertainment □□ □ □
Friendly staff □□ □ □
Room comfort □ □ □
Overall cleanliness □ □ □
1. Please rate our service and accommodation price: □ □ □
2. Please rate our equipment and facilities :□
2. What do you think must be improved in our restaurant?
3. which employee are you most satisfied with in this hotel?
4. Will you come to our Golden Shield Hotel again?
□ Yes □ No
Which hotel will you choose to spend in Wuhan?
3. Your personal data:
Your name: personal phone number:
Company phone number: full name of the company:
Mailing address:
E-mail: date of consumption:
Place of consumption: □ Guest room □ Western food □ Chinese food □ nightclub □ sauna
Please fill it in completely and leave it in the room or hand it in.
------------Dear guests:
***. We are willing to provide you with the highest level of services and facilities. Thank you for filling in this questionnaire for continuous self-improvement and perfection. We sincerely thank you for your support and wish you a relaxed and happy time here.
Name:
Tel:
Room number:
Accommodation date:
Membership card number:
E-mail address:
Communication address:
(Note: please fill in the contact information accurately, So that we can contact you in time)
○ Under 21 years old
○ 21-29 years old
○ 31-39 years old
○ 41-55 years old
○ over 51 years old
□ Brand
□ Hygiene
□ House price
□ Geography. □ travel agency
□ telephone
□ direct visit
□ business
□ travel
□ meetings
□ visiting relatives and friends
□ ways
How old are you?
why did you choose this hotel?
your reservation is light?
what's the purpose of your visit?
did the receptionist introduce the service facilities of the hotel to you? ○ Yes ○ No
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11
Is the hotel easy to find?
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Your first impression of the hotel
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○ < Check-out)
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Security service
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○ Overall evaluation of guest rooms (. Facilities and equipment are in good condition)
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○ Service efficiency and service attitude
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Overall cleanliness <
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Please recommend an employee who can provide you with advanced service: employee name (or job number): _ _ _ _ _ _ Work department: _ _ _ _ _ _
Reason: _ _ _. To provide better service, please give your valuable comments and suggestions: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ We thank you very much for taking the time to fill in this questionnaire and look forward to your coming again. The form you filled out will be forwarded to the general manager of the hotel after we receive it.