Don't ask tourists? What types should tourists not ask for? What principles should tour guides follow when dealing with the special requirements of tourists? Not requiring tourists refers to the special needs of tourists or a small number of tourists when the tour group arrives at the tourist destination. Don't ask the tour guide of random species to meet the requirements of tourists * * * What about other requirements? Only test the tour guide's ability to deal with problems, and test the service quality of the tour guide. No matter how difficult and reasonable the special requirements of tour guides are, we should pay enough attention to them and handle them reasonably to make tourists happy and dissatisfied. The tour guide tries his best to show understanding and let some picky tourists criticize the tourists. When dealing with other requirements of tourists, tour guides only need to pay attention to handling methods and skills, follow some necessary principles and keep a clear head. If the degree of treatment is just right, other requirements of tourists will be more effective. There are three situations: one is reasonable, and the tour guide tries to meet the requirements; The rationality of species is difficult to meet the requirements; Three reasonable requirements, tour guides should not be treated according to the same principle. 1. Strive to meet the demand principle and strive to meet the needs of tourists. The basic principles of tour guide service should run through the whole tour guide service. Visitors should always make reasonable farewell requests and try their best to meet the requirements of tourists. The main job of the tour guide is to meet the requirements, so that the main task of the tour guide can be completed reasonably. Even if it is difficult, the tour guide should set up seats to meet the disturbance of tourists. You Ming often asks for help easily, which shows that he really needs the help of a tour guide. A tour guide must not ask any tourists casually, and needs the help of the staff. He is willing to ask the tour guide to carefully observe the words and deeds of tourists and make explanations. Even if the tourist wants to provide the tour guide with the necessary tasks, if he can do some work, he will certainly be highly praised by the tourists. The principle of meeting the needs of tourists as much as possible is based on some special teams, VIP tour groups and disabled tour groups. The sexual requirements of particularly important tour groups such as newlyweds' tour groups are the same as those of ordinary tour groups, and they strive to meet other requirements. The reputation of travel agencies is influential. 2. Listen carefully, and the principle of explanation is reasonable. Although the requirements are reasonable and harsh, the work of tour guides is more difficult. These requirements seem reasonable. Some services are not stipulated in the travel contract, or some services currently provided are better than the work of some tour guides. Ask the tour guide to listen carefully and accuse the tourists of asking for or explaining things indiscriminately. Second, smile and listen to sweet words, which means words are added up; Third, we must be tolerant and reasonable, be able to do things, patiently seek practical explanations, and refuse to ask ordinary tourists to be impulsive. Third, it is inevitable for tour groups to make trouble. They deliberately put forward unreasonable demands to make things difficult for tour guides, reasonably ask tour guides to remember their independence, enthusiasm and attitude, measure their manners, find fault and even quarrel, but they must remain calm, rational and profitable. Adhere to the principle of inferiority. Tourists should treat each other rationally, and quarrels can better conflict with each other without affecting tourism. Unreasonable tour guides should continue to serve warmly and try their best to meet the requirements. If other tourists are unreasonable, the tour guide should ask the tour leader to help solve it, or face all the tourists directly. Please ask the tour guide to provide warm weekly service for tourists. Tour guides often win the appreciation and support of several tourists. Objectively isolated and demanding people are unreasonable. If there are practical difficulties, the tour guide should report to the tour leader for help. 2. Requirements for handling catering noodles 1. Tourists demand vegetarianism, what should tour guides demand? 2. What should the tour guide do if the tourists think the food of the tour group is suitable for the taste and ask for a separate meal? Due to some tourists' religious beliefs, habits, physical condition and other special requirements, such as eating meat, greasy food, spicy food, pork or its meat or even salt and sugar. If requested, the travel agreement civilization stipulates that the reception travel agency should make arrangements for accompanying the reception in advance and check the implementation before accompanying the reception to meet the requirements as much as possible. However, it is difficult to accompany and assist them to solve the problem of whether tourists' meals are suitable for their tastes. The tour group should contact the restaurant as far as possible, apply the requirement of changing meals three times before meals, and deal with it according to relevant regulations. Visitors who are close to eating should accept the request of the tour guide to resist the explanation; If tourists still insist on changing meals, the tour guide suggests paying their own expenses. Tourists need to add vegetables and drinks to meet their own expenses. Due to internal contradictions in the tour group or other tourists' requirements, the tour guide should give a tolerant explanation and inform the tour leader to ask for mediation. Tourists insist on asking the tour guide to help them contact the restaurant, and pay for the meal themselves and inform the comprehensive service fee to refund it.