Thoughts on Community Service for the Elderly
We went to our grandma's house with Hui Yiran twice, and together with one time we went there alone, we had a total of three times***. The most important thing is that you can't get used to the idea of going to a place where you can't get used to the idea. Each time I went, the grandmother was very polite, busy pouring water, busy to give up the seat.
Both of us are very far away, grandma's children and grandchildren will come to her home on weekends, they do not need two hours of companionship on weekends, maybe we accompany them to chat, more or less can relieve boredom, maybe this is only one side of our thoughts.
Grandma and her partner's health is not very good, and very old, when the children work is not around, to be able to buy drugs, to the hospital queue registration, is their urgent need. We can't do that. This requires more help and support from the community than we can provide.
There is a thought that if we continue to go there every time, it will only become a routine. The old man's health is not very good, can there be a medical group of volunteers and we go there together, regularly check the old man's health, if there is a problem, to give certain medication and home care guidance.
While I don't know much about the other groups, I feel that the implementation of this program is not enough to rely on the strength of our volunteers, but the community is the main protagonist. Nowadays, the size of the community has suddenly increased, but the community services have not kept up. Especially the problem of empty nesters. Although some communities in Suzhou are doing a good job, but the coverage is limited. So it is necessary to communicate with the community to form a mutual assistance within the community.
The problem of aging is a social problem that all of us will encounter, or have encountered. It is the responsibility of every child, and the responsibility of society, to allow the elderly to live a good life.
Our group will continue, but we hope to do more practical things for the elderly. There is a dilemma at the moment, and we are discussing it with you. We hope to be able to carry out this project better.
The winter vacation social practice activities bring us joy, is to get the results of the joy. In the practice activities we feel our own small, experience the strong cohesion of the whole society. On the one hand, we exercise our own ability, grow in practice, learn in practice, enrich the self, enhance the ability to verbalize, communicate with others, really out of the classroom. To volunteer to help others, so that others enjoy their own results, so that they are intoxicated in the joy, sometimes very tired, but more feeling is that I'm growing, I'm growing in a meaningful way, after this, I obviously found myself to become more cheerful, although my own power is not enough to change something, but if more people it, the whole society *** with the efforts, which is the root of the power, the source of power, the way to make the country prosperous and strong, and the way to make the country prosperous and strong. It is the way to make the country prosperous and strong, and the practical activity to improve the quality of the people. On the other hand, I realized my own shortcomings, no experience, no communication with people's eloquence, some things have not tried before, it is inevitable that mistakes will be made, if I am still set in stone, it is likely that there is no foothold in the future, now the society not only to have knowledge, but also to have all aspects of the overall quality of some of the should be able to distinguish between the ability to rely on the knowledge gained in the school, far from being enough, from now on, we have to The first thing you need to do is to develop your own skills.
Toward society, on the road combined with practice, to the social classroom to see the world, show talent, growth of talent, honing their will, in practice to test themselves
Summer vacation practice report---hotel waiter 3
College students summer hotel internship report
Author: anonymous
College students summer hotel Internship report
Internship unit: XX Xindu Hotel
Internship time: July 200* - September 200*
Preface
Finally waited for the time of internship, a long time ago from the elder brother to inquire about the first half of the semester of the junior year there is an internship, it can be said to be eagerly looking forward to the internship. It can be said that I was eagerly looking forward to this day, because we could no longer bear the current day and night of duck teaching, although I learned from my brothers that the internship was not as happy as I thought it would be.
Consolidating my overall plan, I decided to go for a hotel internship, and after a lottery, I chose a five-star hotel, which was an ideal hotel that I wished to know and learn from. This is the only five-star hotel in Nanning City - Mingyuan Xindu Hotel (The Majestic Hotel), the name for the people of Nanning and even the whole of Guangxi is like a thunderclap, coincidentally, the hotel's general manager, Mr. Chen Xiaowei was invited to make a report in our school, only to understand that the original Mingyuan Xindu Hotel was built in 1995, is a "nine-star" hotel - by a four-star Mingyuan Hotel and a five-star Xindu Hotel. Mr. Chen's presentation was very lively and powerful, and it made me want to know more about the hotel - is what they say consistent with what they do? Or were there still problems to be solved? I even began to wonder what I could learn from the restaurant.
So what about this hotel? What can we learn from it? What needs to be improved? How do I feel? Then listen to me slowly.
Part I: Chinese Food Department
The Food and Beverage Department of Mingyuan Xindu is roughly divided into the following departments: Chinese Food Department (including Guangdong Xuan, multi-purpose hall and 6 private rooms), Western Food Department (including the Garden Restaurant and Buffet Restaurant), and Wine and Spirits Department (including the Lobby Bar, Loyal Bar, Chinese Bar, Western Bar and Buffet Bar). The 10 of us were divided into 3 groups in different departments and changed departments every 20 days, which gave us a more comprehensive understanding of the service, sales and management of the whole restaurant industry. We were quite satisfied with the hotel's approach, which was just what we wanted.
The four of us in our group were first assigned to the Chinese restaurant - "the toughest of the hotel's food and beverage departments!" Before we even started working, we heard someone nearby admonishing us in private. It seems that I have to be really prepared for this!
The work in the Chinese restaurant is indeed as the previous person said - "hard!" The hotel did not give the waiters to develop their own job duties and job descriptions, although this is the most critical link in the human resource management of modern enterprises, in the staff's impression, their job is to listen to the foreman's issued tasks every day, ready to follow the leadership of the command, there is no fixed job to do, or as long as there is a need for the waiters can do anything! Setting the table, folding the mouth cloth, passing food, serving, withdrawing these so-called must do the job outside also have to work part-time handyman, what carry tables and chairs, laying carpets and other dirty work, heavy work, tired work are our male waiters things. More incomprehensible is that the hotel's working hours are 9 hours of work, and every day also have to work overtime for about 1 hour (no overtime pay), I do not know whether such a system of work and rest in violation of the "Labor Law", but as a flesh and blood of people have their own a minimum bottom line, because after all, people are not a machine, you can be used to do whatever you want to use. Just started working in those three days really make people suffer ah, every day in addition to work or work, the most aggrieved to be regarded as the feet, 9 hours a day standing so that the feet produce a serious protest, the first thing is to find a place to sit down and rest a bit. The gap between the desired humane management and the brutal reality can be seen here.
Another thing that makes me feel embarrassed is that Guangdong Xuan's waiter's uniform is really simple, because the hotel does not have spare clothes for me to wear such a "tall and powerful" boys, so they simply let me wear suit pants and white shirt, even the vest and bow tie are also saved, this dress makes me the waiter and the guest almost no difference, so much so that one time I once let the waiter and the guest almost no difference. So much so, that once when I was about to serve a meeting, I was greeted by the person who thought I was a guest at the meeting!
Employees represent the image of the entire hotel, which is a very important aspect of the hotel VI design, good staff uniforms not only make the staff more spiritual and thus improve work efficiency at the same time staff uniforms more reflect an enterprise's an internal culture, no culture of the enterprise as a person without a soul, that is nothing more than a dead body just the lack of morale of the enterprise and what to do? The company's business is not a good one, but it is a good one.
But I am glad that most of the hotel staff are so warm and friendly, they did not because we are interns and we are cold and hard, in the aftermath of the labor, colleagues of a sweet smile, a common, but "hard work" will be touched, it seems that the staff themselves are the most able to understand the mood of everyone, because they can It seems that the staff themselves are the most able to understand the mood of everyone, because they can stand in the staff's own point of view to see the problem, because they tell the "people's heart." This is also one of the most lacking qualities of the hotel's upper management!
The days of the Chinese restaurant ended day by day, in these days I did learn a lot of things: in addition to learning Chinese food service procedures and skills, characteristics and types of Cantonese cuisine and other things that can be learned in the classroom, but also to learn some of the classroom is very difficult to learn: how to deal with their own interests and the interests of the hotel, how to deal with interpersonal relations between colleagues, how to adjust their own mindset, but also to make me feel more comfortable. Adjust their own mentality, more let me understand is as a waiter should have a strong sense of service. In a chat with a department manager, the manager mentioned the service consciousness, I very much agree with his point of view: "service consciousness is not only required to waiters have to guests to provide quality service concept and desire, at the same time should have the same awareness of their colleagues." Yes, this is the real meaning of "service consciousness", which is a true reflection of the quality of the waiter.
Part II: Western Food Department
The name of the western restaurant in Mingyuan Xindu is "Garden Restaurant", which is probably due to the fact that there is a small artificial garden outside the restaurant. The environment of the restaurant is quite cozy and it is a typical western style restaurant, which is divided into smoking and non-smoking areas. However, if you can put some artifacts or murals with western art in the right place, it can
be more attractive to the guests, and make the guests from faraway places have a feeling of returning to their homeland.
Western restaurant management relative to Chinese restaurants can be said to be very different, from the service program to the management of employees are more standardized and strict than Chinese restaurants. When I first came to the Western restaurant, I felt as if I had unloaded a very heavy burden, because the work in the Western restaurant is really too easy! You almost do not have to do anything, even if you do is the most simple work: wipe tableware, remove the table, set the table, etc., which is compared to the Chinese restaurant is simply too far away. But in a Western restaurant you have to stand even if you don't do anything, which makes you feel that time passes very slowly and your feet start to protest again. In some cases, the restaurant waiter than the guests are more, we all look at the guests to eat, so that guests feel very awkward. Therefore, it is recommended that the management of Western-style restaurants can be flexible arrangements, such as allowing employees to take turns resting, as long as there are two servers in the time of fewer people is enough to allow everyone to take turns resting not only to make the staff to reduce the fatigue of the feet, but also to create a harmonious environment, so why not do it?
Western food service is very different from Chinese food service, which often makes us interns do not know what to do, how to do well. But what we don't understand is that we are in the internship just when the hotel for some new staff training, but the hotel is not let us participate in the training. This makes us greatly dissatisfied, why not give us training? Although we are only in the hotel for a short period of internship, but we are precisely in order to come to the hotel to learn ah. Shouldn't the hotel give more thought to us interns?
Part III: Liquor Department
We came to the last stop of the internship: the liquor department. Because of the National Day holiday and the end of the internship a week earlier, the time of our last stop was extraordinarily short, which is just one week.
The first day in the liquor department, I didn't know what to do. A big day went by and a few of us were like a few headless flies not knowing what to do. Finally, a colleague told us to wipe the glasses, which is to find a little thing to do. But after polishing the glasses, we didn't know where to go. I don't think it's a good idea to be abandoned.
The busiest time for the liquor department was probably at night. Because it was the hotel's peak season, so almost every night there are guests box or big table big table wedding banquet, so we these headless flies finally have a place to go, that is to go to the guests pouring wine, a long time we gradually understand that our work is mainly to help wipe the wine glass, set the wine glass, the table for the guests to pour wine, but for how to make cocktails, how to grind a cup of good coffee, we It's a shame that we don't know anything about how to make a cocktail or grind a good cup of coffee.
The time in the bar is indeed too short, and then this is not too much of a judgment, but there is one thing I can unreservedly say, not only this department, other departments also let me have the same feeling: that is, the hotel lacks a kind of cohesive corporate culture, a will be different from other hotels, other restaurants of a culture, which makes every hotel gives a sense of déjà vu. This makes every hotel give people a sense of déjà vu, a clone of the feeling, but this culture is enough to support the whole hotel!
Part IV: Summary
The above are some of my feelings in the internship process, from a general point of view of the management of this hotel, from my two-month internship can be roughly summarized as follows in several areas of shortcomings:
One, we should change the traditional attitude towards employees. People are the main body of management, which is all managers are small, should be grasped. Management of the superior and subordinate relationship is only a division of labor, not a relationship of rule and be ruled; on the contrary, the modern management concept tells us that: management is a special kind of service, managers can only do a good job of service to the lower level, to help the lower level in the work of making excellent results, managers themselves will have the performance of management. Modern business management must adhere to the "three gods", namely: the market, customers and employees! An old employee in the hotel BBS said to the leader: "treat your employees well, be a good leader, remember, you are not all managed by the machine." I think this may be every employee would like to say to the leadership of the words it.
Two, the enterprise lacks a spiritual corporate culture that can unite people's hearts. A nation has its own national culture, an enterprise also needs to have its own corporate culture. The construction of corporate culture is not dispensable, but necessary for the survival and development of enterprises. When the enterprise is facing various challenges, and need all the people in the enterprise can work together, unity, *** degree of difficulty. For no enterprise culture construction of the enterprise, usually a plate of scattered sand, in case of trouble will think of their own mind, and no one really for the development of the enterprise has carried out serious thinking, in other words, is not to melt themselves into the enterprise. This shows that the construction of corporate culture is the necessary guarantee for the survival and development of enterprises.
Third, the enterprise lacks a set of effective incentives and promotion system. Hotel incentive mechanism focuses too much on the material incentives, while ignoring the spiritual incentives. In fact, in addition to the traditional incentives, there are a lot of incentives to learn from our managers. In some cases, a smile or a word of appreciation from the leader is more effective than a pay raise!
The above are some of the feelings and ideas for my internship, as a feeling, it may have a lot of subjective traces, but only the staff can really appreciate this feeling, therefore, I hope that managers in the decision-making process, in addition to standing in the interests of the hotel at the same time can be more for the staff to think about, and only such a decision to get more support from the staff. Finally, I would like to thank the hotel for providing such an internship opportunity and the teachers for their help, and I wish the hotel would be better and better.
Summer Work Practice Report---Hotel Attendant 4
Tourism Management Department Major Li Dan-Phoenix Hotel Internship Report ---- Excellent Internship Report (Thesis Format)
Abstract In response to the arrangement of the departmental leaders from July 14th 2006 to October 31st 2006, I worked at the Phoenix Hotel, Guangzhou, China. Front concierge department as a hotel representative, understand the hotel management structure and familiarize with the hotel environment, facilities at the same time to carry out my professional internship to consolidate the learned professional knowledge, in practice to find the theoretical knowledge and practical operation of the fit. Working in the concierge department, I worked closely with colleagues from all related departments to deal with various businesses of the department, such as information inquiry, customer consultation and pick-up service, VIP service and so on. After this internship, I not only consolidated my professional knowledge and applied my professional course knowledge to my work, but also realized the many differences between practice and theory from my work. In the course of internship, I found that I am seriously deficient in experience and some loopholes in the operation and management of the hotel, and I hope that I can catch up with them in my future study and work. Three and a half months of internship, let me benefit a lot and won a good relationship, get the supervisor, colleagues help and praise, made a lot of mentors and friends.
Keywords:
Phoenix Hotel, hotel representative, internship, work
Phoenix Hotel Guangzhou Internship Report
After these three and a half months of practical application, it has made us have a certain degree of understanding of the business operation of the hotel, and we have benefited a lot through practice. I learned a lot of skills in practice, including communication skills, social skills, sales skills; experienced the art of hotel management and the importance of the rational use of human resources, and got a lot of valuable experience wealth; to understand their own shortcomings, summed up the experience and lessons learned. In the future learning life I will be clear about the direction of their efforts, and constantly self-improvement, for the future planning of their own careers to set the foundation.
I. Preface
(I) Introduction of Internship Organization
1. Internship Organization: Guangzhou Phoenix Hotel
Guangzhou Phoenix Hotel -- located in Xintang section of Guangyuan East Road, is the first one in South China to be constructed with platinum five-star standard and the most expansive landscape theme hotel in South China. The hotel is backed by the lush Phoenix Five Rings Mountain and facing the magnificent Cui Lake. The hotel covers an area of 200,000 square meters, with a building area of 78,000 square meters, making it the largest and lowest-floor landscape hotel in Guangzhou. The rich and elegant continental architectural style makes guests feel the unique mysterious elegance of western classical culture. In addition, the hotel also introduced the unique concept of foreign theme hotels, creating an extraordinary taste.
Phoenix Hotel is built by Cinnamon Group at a cost of about 450 million yuan and managed by Cinnamon Hotel Management Company, giving full play to the functional advantages of "business, vacation and conference", and carrying out business and vacation activities comfortably while perfecting the supporting facilities of Cinnamon Garden in Guangyuan East, and promoting the development of Cinnamon Garden. It will give full play to the advantages of the functions of "business, vacation and conference", and carry out business and vacation activities comfortably while perfecting the supporting facilities of the property in Guangyuan East, thus promoting the continuous improvement of the brand quality of "giving you a five-star home".
2, the internship department: front office concierge
Front office department includes: reception, concierge, switchboard, business center, booking department *** five sub-departments, the hotel implements the system of responsibility of the department manager, coordinated by the manager of the front office, the director of each division or division manager to manage the affairs of the department, and other departments work closely with the cooperation to complete the work. Concierge as guests ushered in one of the most important departments, divided into two parts of the baggage students and hotel representatives, by the concierge manager in charge of the overall, under the baggage student foreman (3) and baggage students (11), the hotel representative of the supervisor (1) senior hotel representatives (1) and hotel representatives (4).
(B) Internship position introduction
The hotel representative is on behalf of the hotel in the airport, railway station and other ports of entry and exit to meet and greet guests in a timely manner to the guests to promote the hotel and publicize the image of the hotel, affecting the guest's impression of the hotel. The main task of the hotel representative is to provide fast and proper service, the guests will be received back to the hotel to stay or send the plane to send the car, as the earliest and last contact with the guests of the hotel staff, to grasp every opportunity to lose no time for the hotel for publicity, to strive for more sources of customers, is responsible for the protection of the guests of the baggage and personal safety, to provide guests with the hotel inside and outside the facilities, the environment consulting for the guests to provide guests with distinguished concierge services.
Two internship content
(A) the daily work of the hotel representative
1, the use of Phoenix Hotel's "Thousand Horses Hotel Management System" to check the daily "pick-up, pick-up service statement", detailed registration of the day's service demand and in Chinese and English. The service demand situation and according to Chinese, English, Japanese with A3 paper print "SIGNBOARD", in the back of the paper to write the date of pickup (car), flight number, origin, expected arrival time, the number of people, whether the charge and other information.
2. Check the flight information, determine the time and arrival, and report to the supervisor for vehicle and personnel arrangements.
3, with all the required items out of the car, at the airport (station) to confirm the final arrival time of the flight and the exit, arrive at the exit in advance to prepare to meet the guests.
4, receive the guests, confirm their identity, after checking the correctness of the car back to the hotel, arrangements for registration and check-in matters.
5. Provide guests with concierge services such as counseling and storage at the concierge counter.
(2) Reception of VIP/Huge Customers by Hotel Representatives
1. Check the number and names of VIPs expected to arrive on the day with the relevant personnel of the Sales Department.
2. Prepare relevant items and check whether there are any omissions.
3.Getting information about the guests from the relevant departments and preparing for the reception.
4, depending on the guest's request and the hotel arrangements, with the booking department, sales department, reception and other departments **** with the arrangement of guests to the station activities and hotel activities.
(C) the hotel on behalf of the work during the fair
1, print "pick-up statement" and "pre-arrival statement", check the pick-up statement and SIGNBOARD.
2, with all the necessary Bring all the necessary items and contact the airport (station) staff to negotiate the pickup.
3. Arranging the rest area for the guests and providing hotel information and counseling for the guests.
4, close contact with the hotel, responsible for the scheduling of the shuttle bus between the airport and the hotel.
Three. Internship main gains and experience
(a) internship gains
1, the improvement of service consciousness
For hotels and other service industries, service quality is undoubtedly one of the core competitiveness of the enterprise, is the lifeblood of the enterprise. A high level of service quality can not only leave a deep impression for the customer, to lay the foundation for its re-visit. And can make customers feel honored, for the enterprise to establish a good brand and image. Through the training organized by the hotel and the intensive practice of the department, I have exercised my service consciousness and developed the good habit of smiling in the face of the guests; I have learned to treat the guests politely with the standard etiquette; I have understood the importance of learning a good foreign language.
2, the improvement of the level of service
After more than three months of hotel internships, so that we have a certain understanding of the basic business and operation of the hotel, courtesy is the concentration of a person's quality of reflection, the hotel is more so, we must have the courage to speak to the people to ask for good luck, and in the process of asking for good luck to the people to do the three to: the mouth to the eye to the God to, a can not be less. For the guest's request, to do our best to meet, although some are not our responsibilities, but also to try to help it convey; although some of the requirements are unreasonable can not be done, we have to use a tactful tone of voice to refuse, to help him seek other solutions.
The most impressive thing is to serve the hotel's Japanese guests (most of them are from the hotel's big customer - Honda), who usually don't speak much English, so we have to guess what they want to do from their gestures and phrases and do it quickly for them. For example, when a customer says AIRPORT in broken English, we have to guess that he wants to go to the airport and ask us to arrange a free shuttle service. The next step is to provide them with a ride reservation form and accept his information and then handed over to the supervisor of the car line up ......
3, the improvement of the level of English
In the five-star foreign hotels, the practical application of English, including the ability to listen, speak and write is particularly important. In the process of contacting guests from all over the world, English as an international common language plays its importance, without it, I can't communicate with the guests, let alone serve him (her). During the fair, guests came from all over the world and were unfamiliar with Guangzhou and the Phoenix Hotel, so we had to introduce them in English, accept their inquiries about the hotel, weather, geography, shopping and other information, and promote Guangzhou and the image of the hotel to the guests in a timely manner.
(2) Internship experience
1, internship is not to experience life
Internship occupies the last summer time in our university, but this is different from the previous summer job, in the process of the work, we are not simply sell their own labor in exchange for compensation, but when they are a member of the hotel, and the colleagues of the various departments to work closely with the hotel to maintain the image and create maximum benefit. The company's business is to create the greatest possible benefit for the company.
In the process of internship, we will not be special courtesy because we are still undergraduate students, and other heart of the same staff, from the basic knowledge of the hotel and the beginning of the work to understand, and occasionally do the wrong thing, there will be no favoritism.
2, the internship is a process of contact with society
Through this internship, I have a more comprehensive understanding of the hotel's organizational structure and business operations, contact with all kinds of guests, but also made a lot of good colleagues and friends, they let me more y understand the community, they broaden my horizons, and taught me how to adapt to the community to integrate into society.
3, the internship period and the relationship between the Phoenix Hotel
As a member of the hotel, put on the uniform, we must maintain the rights and interests of the Phoenix Hotel in every way, to link themselves and the hotel closely, to familiarize themselves with the hotel's information, to another their own words and deeds are to represent the interests of the hotel, and always do the publicity for the hotel to improve the image of the hotel and their own.
4, internship and employment
Internship process, let me early contact with society, recognize the employment situation today, and for their own employment plan soon to do a planning ahead. Through this internship, I discovered my fit with the hotel and made a guideline for my employment direction. In addition, the talent cultivation system of Phoenix Hotel provides us with a lot of learning opportunities and provides us with employment opportunities. The internship is actually a rehearsal for employment.
Four Internship Ideas and Suggestions
(I) Internship Ideas
Initial contact with the hospitality industry and Phoenix Hotel revealed that the high turnover of personnel is a problem for the whole industry. The hotel industry practitioners of varying quality, from secondary school culture to graduate students and even higher culture; at the same time, the age span of the staff is very large, the small just turned 18 years old, but there are departments of the ordinary staff has been over half a hundred years. Differences in age and cultural level, determines the hotel in the efficiency of the differences, such as: room service staff of the English level is generally not high, in the guests need some room service, they often do not understand its requirements and want to the front desk or service center colleagues to help, will be the phone to turn around delayed, but also cause dissatisfaction of the guests.
The hotel industry is a very need for team spirit of the industry, any guest needs the service is not possible by a person to help him complete. From the moment the guest booked the room, we began to serve him, from booking to reception to check-in to catering and recreation to check out and leave to take a are inseparable from the communication and cooperation of various departments.
Phoenix Hotel is a new foreign five-star hotels, only two years of history, more or less there are some management shortcomings. The unclear authority and chaotic management within the hotel can easily cause departmental disputes. For example, the housekeeping department and the concierge department can provide guests with the return of laundry delivery work, guests in the expected time to confiscate the clothes when called to inquire or complain, often because of the responsibility for causing quarrels, destroying interdepartmental relations and affecting the efficiency.
Ineffective communication and lack of team cohesion. Some hotel departments are not 24 hours a day, such as the booking department, the sales department ...... between the departments happen to have no certain tacit understanding and adaptive response mechanism, resulting in the guest information is not updated in a timely manner, delayed pick-up service, luggage transportation and other events.
The hotel's information is not unified, and there is no perfect training system. Due to the shortage of manpower, I started my formal work on the first day of work, but at that time I knew almost nothing about the Phoenix Hotel, and could only start to understand from some of the information provided by the department, as for the hotel's architectural structure and the business situation of other departments, etc., it is in the work of colleagues around me to ask for advice and slowly build up. As the hotel's information is organized by the departments themselves, it is inevitable that there are some discrepancies in some of the contents, such as the running time of the Airport Express from the hotel to the airport, the concierge and housekeeping department's information shows a different time, and in the practical application, colleagues told me that the time has been changed recently, and there is a new timetable ...... We are in the entry into the job More than a month before the induction training of the Human Resources Department, when the training hotel still did not provide us with uniform training materials, the training was not targeted, and spent a considerable amount of time on etiquette and courtesy, but at that time we had already repeated it many times in the meetings organized within the department. In addition, the Ministry of Human Resources to organize training time just when the departments of the heavy task of the period, the training of four days, every day a new colleague leave work and can not participate in the training, the training effect is greatly reduced.
Phoenix Hotel's management system is not strict enough, in the attendance system is not rigorous enough, there are often leaders, colleagues late and leave early or help people play the commuting card things appear.
Of course, I have shortcomings in this hotel internship, in the process of the work of the department is not familiar enough with the business, can not be readily adapted and quickly provide accurate information for the guests. Carelessness still happens to me from time to time, the most important thing in hotel work is careful and patient, so this is a very fatal flaw. My own English still needs to be improved to facilitate communication with guests, and on the other hand, a proper understanding of other foreign languages and foreign cultures is also very necessary.
Summer Vacation Work Practice Report---Hotel Waiter 5
Hainan Boao Gold Coast Hot Spring Hotel Chinese Restaurant
Department: Chinese Restaurant
Time: January 2006-June 2006
When the waves of the South China Sea gently lapped against the Jade Belt Beach, and the scent of coconuts was still wafting in the sea breeze, and when the sea breeze was still wafting with the Coconut flavor, when the Wanquan River carries my love for Hainan to the South China Sea, I with the leadership and staff of the Boao Gold Coast Hot Spring Hotel in Hainan, reluctant to part with and full of ambition to the end of this internship, looking back on the internship in the hotel every aspect, I feel that it is a great benefit from it, and learned a lot of knowledge in the classroom and books can not be learned to make me on the future of the employment also have more I have more confidence and clearer goals for my future employment.
January 12 to June 11, 2006, I had the honor of internship in Hainan Boao Gold Coast Hot Spring Hotel Chinese restaurant. Boao Gold Coast Hot Spring Hotel is located in Boao Town, Qionghai City, Hainan Province, at the mouth of the famous Wanquan River, and is the permanent site of the Boao Forum for Asia. The hotel is located on the mountain and facing the sea, and the Wanquan River flows into the sea in front of the hotel. Looking out of the window, the waves are as flat as a mirror and the water is blue and the sand is white in the near distance, and the smoke and waves are vast and the blue sea is even in the sky in the far distance. "Jade Belt Beach", "Sacred Stone", "Wanquan River", "Longtan Ridge" can be said to have a beautiful view of the river and sea, occupying the exclusive It's a great way to get the most out of your life," he said.
Hey, a little Doha, change it change it should be able to right? There are a lot of things like being a traffic cop, going to an old people's home, going to an orphanage, all of which are possible, but I think it's more practical to be a waiter or something like that~~ I hope you get it right!