service cases that move customers

service cases that move customers, in fact, many people think that the attitude of waiters is the attitude of customers. If the service attitude is good, customers will naturally be very polite, and the service needs to move customers with details and in small places. Here are some service cases that move customers. Case 1

Customer service in restaurants Case 1: Customers love hometown dishes

One day, a tour group consisting of 32 elderly people from China and Taiwan Province rushed to a high-star hotel, and it was stipulated that they should try authentic hometown dishes. However, restaurant technicians don't know exactly where they want to eat, what taste they like and what special requirements they have.

Therefore, the restaurant supervisor made more than a dozen phone calls in a row, and finally got hold of the hotel restaurant where this group of elderly people in Taiwan Province, China moved in. According to which hotel restaurant he contacted, and according to the receipt sent by fax that all these guests had eaten in this big city, he got a lot of very useful information.

The restaurant manager knows that all these guests go to Taiwan Province in Ningbo, Zhejiang. When the waiter brought a table of authentic Ningbo cuisine to the guests, the old people cheered like children. In a short time, this dish was swept away, and the old people were very satisfied.

Some people say that it was a delicious, satisfying and happy meal they tasted when they arrived in the mainland, and they express their sincere thanks to the restaurant.

evaluation: the real preferential service is not simply considering the customer's regulations, but just considering their regulations and giving him unexpected joy.

China Taiwan Province senior citizens' group is required to eat hometown food, which many people may think is Taiwanese food, but the director of this restaurant found that they went in Ningbo, and their hometown is of course Ningbo. That's why there is a thank you.

Case 2 of customer service in restaurant: The chef is off duty, and customers come to eat

One night at nine o'clock, the chef and waiter in a restaurant have already left work, and the duty call suddenly came. The guests who originally scheduled to eat at seven o'clock in the evening suddenly arrived for various reasons.

The manager on duty immediately made it clear that the guest's rules are instructions, and the guests must have a good meal. He looked for a number of waiters from other units, and immediately began to act, set the table, made good preparations before the meal, and quickly contacted the chef.

twenty minutes later, the legitimate guests came into the restaurant. The restaurant was already brightly lit, and the delicious food was just served in an orderly way. The guests were very satisfied.

evaluation: generally speaking, restaurants don't take orders after the meal time. The customer ordered food online in advance, but something urgent didn't come. Proved to be an old customer and a big customer. The restaurant invites people to serve immediately after the chef and waiter get off work. When customers arrive, they will be very moved to see such a situation. Next time, there is no doubt that I will say it again.

Case 3: Customer Service in Restaurant: The customer asked the waiter to peel the shrimp shell

A restaurant entertained a guest from Taiwan Province, China. During the meal, a "salted shrimp" was found, and the guest from Taiwan Province, China suddenly explicitly asked the waiter to peel the shrimp shell for him.

There is no such new service item in the restaurant service program, but the waiter's younger sister still considered the requirements of the guests, carefully peeled the shrimps for the guests with public knives and chopsticks, cut them into small pieces with symmetrical dimensions, and sent them to the guests, saying, "I look forward to your satisfaction!" China Taiwan Province guests are very happy.

evaluation: although there are few rules for customers to let waiters shell shrimps, you have promised, so it is your special service. Helping customers peel shrimp shells and get crab shells is not a dilemma for customers, but a requirement. Can consider the requirements of customers, and do well, then it is preferential service. Service cases that move customers 2

1. Three kinds of services that move customers:

1. Actively help customers expand his career: no one likes to be promoted, and no one refuses to be helped to expand his career.

2. Sincerely care about customers and their families: No one likes to be promoted, and few people refuse to be cared for by others.

3. Do services unrelated to the product: If your service is related to your product, the customer will think that it is appropriate. If your service has nothing to do with your product, he will think that you really care about him, and it is easier to impress him, and touching the customer is the most effective.

2. The three levels of service:

1. Service within the scope

: What you and your company should do' have all been achieved, and customers think that you and your company are ok.

2. Edge service

(optional service): You have done it, too, and customers think you and your company are very good.

3. Services unrelated to sales

: You have done it all, and customers think that you and your company are not only partners in the mall, but also customers regard you as friends. This kind of human relationship can't be snatched away by competitors. Is this the result you want?

Third, the important belief of service:

1. I am a service provider, and the quality of my service is directly proportional to my personal achievement.

2. If you don't care about and serve customers well, your competitors are willing to do it for you. Service cases that move customers 3

Things that can move customers

1. The guest asked the waiter to pack the dishes and a box of rice.

The waiter should take the initiative to ask, "Do you need to prepare a pair of chopsticks?"

2. When the waiter hears the guest answer the phone, another guest will come.

the waiter should prepare a set of tableware on the table at once.

3. When guests answer the phone, they need to record the phone number or "important things".

the waiter should offer pens and notebooks (or a piece of paper).

4. The guests ate slowly, their eyes looked around and their expressions were anxious.

the waiter should immediately come forward to comfort the guests. "Hello, if you are in a hurry, I can help you rush the food."

5. Guests should bring their own drinks.

the waiter should take the initiative to pick up the drinks brought by the guests.

6. The guests stand in front of the gift cabinet and look at the gifts.

the duty of the usher is to go forward and introduce the rules of the activity to the guests.

7. As soon as the guests enter the private room, they are ready to take off their coats.

The waiter should immediately take the coat from the guest and say, "I'll help you hang it up."

8. The guest walked out of the private room and was ready to go to the bathroom, but he didn't know the location and his eyes were looking around.

the waiter should come forward at once. "Hello, what can I do for you?" Show the guests the way.

9. The guest drank too much.

the waiter should bring the guests a cup of strong tea.

11, the guests sit on the sofa in the lobby and smoke.

the waiter should give the guest an ashtray.

11. When a guest takes out a cigarette from his pocket and looks around.

The waiter should immediately take out the lighter from his pocket to light the guest's cigarette.

12, guests will choke when eating, because the food is too spicy.

the waiter should bring a cup of warm water to the guests.

13. Guests enter the store through the door without a welcome seat.

the waiter should take the initiative to ask the guests if they have an appointment.

14, guests and children eat together.

the waiter should take the initiative to prepare the baby chair.

15, when the guests are not full.

the waiter should solve the problem (or change the wine) for the guests.