, service in the service to remember the service attitude to be enthusiastic;
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, serving the thumb shall not go into the dish;
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, avoid serving the dish when talking to the dish;
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, shall not be in the guests in front of the colleague yelling;
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, in the restaurant Can walk quickly, but not run;
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, avoid not timely replacement of bone dish, cigarette holder for the guests;
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, to pull the chair for the guests to make way for the seat;
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, to pick up and hang up the clothes and hats for the guests;
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, do not open the work of the guests left and right services;
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, do not stand in front of the guests to serve the guests;
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, not to drink in front of the guests;
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, not to leave the private room or the guests of the station for too long;
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, not to pick the guests' noses, picking their teeth in front of the guests;
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, for the When serving guests tableware, such as wine glasses, do not leave handprints;
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, do not hold the mouth cloth in the armpit;
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, do not serve broken tableware;
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, do not use a dirty tray for the guests;
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, do not rely on the wall to listlessness;
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, the service may not run or slow action;
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, not to discuss the guests;
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, serving dishes should be as far as possible to maintain a serving mouth, do not change at any time;
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, with the garnish of the dishes: garnish first, on the right side of the dishes;
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, bone plate replacement side withdrawal, synchronization;
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, timely pouring for the guests, do not wait for the guests to shout;
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, the guests touched the spilled wine to be cleaned up in a timely manner;
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, fall on the carousel of dishes and soup should be cleaned up in a timely manner;
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, when you receive the menu, check the menu first, the right side of the dishes;
, the dishes with condiments: condiments served first.
The first thing to do is to check if there is any tableware prepared in advance when you receive the menu;
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Try to remember the names and preferences of frequent guests;
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Try not to interrupt the guests when you are serving them;
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When the guests are pouring the wine, the server should have the wine ready to add to it at any time for the guests;
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When the guests pour the wine, the server should have it ready to be added at any time.
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, pre-adjusted room temperature;
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, after serving a little step back to report the name of the dish;
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, the dish all the way up to notify the guests of the dish is all the way up;
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, the dish all the way up to ask the guests if they need the main course in a timely manner, so as to avoid the main course on the slow rate;
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, in case of soup and soup dishes should be timely for the guests to share the soup;
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, all the food from the right side of the guests;
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, to avoid collision when the withdrawal of tableware sound;
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, not in the elderly and children in the dishes;
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, not in the right side of the guests;
, not in the right side of the guests.
, can not add soup with boiling water, must be with the designated soup;
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, dirty dishes can not be placed in a disorderly manner;
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, the preparation table in the process of the service should be placed in an orderly manner;
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, can not be too close to the guests;
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, the customer's call should be Immediately go over;
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, not to have a contemptuous attitude towards the guests who do not spend much;
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, not to crosstalk to make excuses to stay and gossip;
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, not to find excuses to avoid work;
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, not to waste time in the opening of the table;
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, the meal in a timely manner for the guests to change the towel;
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, when serving new dishes pay attention to the dishes transferred to the host and the guest of honor between the first taste;
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, before serving fruit must be replaced once bone plate;
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, on raw oysters should be accompanied by a set of knife and fork;
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, pay attention to the dishes with flowers facing inward (the center of the carousel)
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, pay attention to the chicken food so that the head is facing the left hand side;
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, pay attention to the fish when serving the fish belly towards the guests, the head of the fish to the left;
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, when serving fish to the guests to the bones of the fish;
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, without the consent of the guest before the menu may not be served;
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, enter the room by knocking on the door, and exit facing the direction of the door to close the door;
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, the incidental accidents, do not make a fuss, screaming, such as breaking cutlery, etc.;
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, the pouring of wine before handling the
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Prepare a clean rag before starting the meal;
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Don't answer the phone too loudly in the room;
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When answering the phone, say "hello" and then give your name;
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Take a look at the phone and see if you can find the right place for you.
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The placement of the knife and fork should be noted that the fork tip is upward, the knife is inward, and the left fork is right knife;
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, remember to follow the fruit fork when you serve fruit;
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The heat of the tea must be kept hot;
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The raw food must be served with a portion of soya bean sauce and horseradish for the guests, one for each person;
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, the raw food must be served in the same manner as the raw food.
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, guests with the wrong tableware can not be reminded;
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, when serving food must be prompted to avoid spilling soup on the guests;
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, pouring drinks can not be too full, the bottle mouth do not touch the mouth of the cup, the label is on the top;
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, on each dish, pay attention to the clear report on the The name of the dish;
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, open the meal, the guests arrived in the private room TV on. Open the sterilizer when the meal starts, and close the sterilizer after serving the food;
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, pay attention to the warmth of the service, smile throughout the whole process, rather than the end of the performance of the warmth to come;
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, in the meal before the start of the meal to prepare a good meal in the use of the tools, do not lack of tools in service;
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, on the pot food, pay attention to not put the lid of the food When the food, pay attention not to drip the soup on the lid to the guests;
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, pay attention to timely urging the food, the provisions of the
10~15
minutes did not serve the food to find the director of the report, so that it is for the station depending on the situation urging the food;
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, raw or carbonara, such as the use of lemon corners, to assist the guests to squeeze the lemon juice on the dishes;
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, raw or carbonara, such as the use of lemon corners, to assist the guests to put the Lemon juice squeezed onto the dish;
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, such as there is a continuous table guests, timely follow up the continuous seating joint;
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, do not use dirty clips clip ice, or for guests to share the use of the meal; to the old fire soup is divided as follows:
A
, display;
B
, remove
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When the dishes can not be placed, replace the small plate, do not allow stacking;
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The bill must be used when buying the cashier's clip;
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Collecting the cash when the guest count;
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When the guest wants to leave the restaurant, remind the guest to take the belongings;
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When the guest is to leave the restaurant, remind the guests to bring the p>
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When there is a child, get on the baby chair in time.