As the saying goes, plan before action, plan before communication. In order to guide our next work, we need to make a good property management work plan. When writing the work plan, we must pay attention to practical principles and set the tasks from reality. So how to write the property management work plan? The following is a model essay on the work plan of the residential property manager, which I carefully collected and brought to you. For reference only. You can like it if you like it!

Community property manager work plan model encyclopedia (1) Department:

In order to implement the corporate brand strategy, improve and improve the quality of the company's property management, and build a first-class property brand in Jingzhou, the company decided to declare to invest in the Plaza Building to create a "20xx National Property Management Demonstration Building". Achieving standards and creating excellence is a systematic and long-term work, and good organization, planning and implementation are the prerequisites for achieving standards and creating excellence. Therefore, the company decided to set up a "Leading Group for Investing in the Construction of Plaza Building and Creating a National Property Management Demonstration Building" (hereinafter referred to as "Leading Group for Creating Excellence") to comprehensively organize, coordinate and implement the work of creating excellence.

Member of leading group for creating excellence.

Team leader: General Manager Chen

Deputy leader: xx

Team members: xx, xx, xxx, xxx, xxx, xxx, xxx, xxx, xxx, xxx, xxx, xxx, xxx, xxx, XXX, XXX.

Second, the members of the leading group for creating excellence are responsible for organizing and coordinating all employees to actively prepare for the war and meet the standards inspection of provinces, cities and the Ministry of Construction. All members are divided into the following five responsibility groups according to their respective functions:

Person in charge of public relations coordination group: xxx is responsible for public relations and the coordination of all parties' relations in the work of creating excellence.

Person in charge of application procedure group: xx is responsible for contacting the Municipal Housing Authority and relevant departments to handle relevant application procedures, and coordinating, directing, supervising and implementing the overall work of creating excellence.

Person in charge of data sorting group: xxx is responsible for sorting out inspection data according to the requirements of creating excellence.

Person in charge of property rectification group: xxx is responsible for arranging property self-inspection according to the overall work flow, and carrying out property rectification according to the self-inspection and expert inspection opinions, so as to achieve the requirements of creating excellence and reaching the standard.

Person in charge of reception service group: xxx is responsible for receiving experts invited by provinces, municipalities, the Ministry of Construction and the company, and doing a good job in logistics service.

III. List of Division of Functions of Leading Group Members

In order to clarify the functions of the members of the leading group, refine the rights and responsibilities, and better implement and implement the company's plan of creating excellence and reaching the standard, the specific functions of the members of the leading group are specified as follows:

Mr. Chen is responsible for leading the overall control of creating excellence and reaching the standards, and is specifically responsible for the public relations coordination group.

Xx assists Mr. Chen in coordinating the work of various functional groups, and is specifically responsible for the application procedure group.

Xxx is responsible for the company's administration, procurement and personnel coordination, and is specifically responsible for the data collation group.

Xxx is responsible for the reception service group and completes the reception service.

Xxx is responsible for the budget and arrangement of funds in the work of creating excellence, as well as the self-examination and rectification related to finance, and assisting the data collation of the finance department.

Xxx is responsible for strengthening the daily management of the building, improving the service level, arranging the implementation of self-inspection and rectification, and assisting in sorting out basic management, property services, customer service and other materials.

Xxx is responsible for assisting Mr. Chen in public relations coordination.

Xxx is responsible for the basic management, self-examination and improvement of housing management and equipment and facilities management, and assists in sorting out the division data.

Xxx is responsible for the self-inspection and rectification of greening and sanitation, meeting the standard requirements, and assisting in the sorting of division data.

Xxx is responsible for the self-inspection and rectification of safety, vehicles and traffic order that meet the standard requirements, and assists the division to sort out the data.

Xxx is responsible for the fire self-inspection and rectification, reaching the standard requirements, and assisting in sorting out the division data.

Xxx is responsible for assisting Luo, the manager of the catering department, to do a good job in reception.

Xxx is responsible for assisting Manager Luo to provide room service reception.

Xxx is responsible for assisting the financial work of Manager Xia.

Xxx is responsible for the self-examination and rectification of computers and computer-related aspects involved in the work of creating excellence, and assists in sorting out the division data.

The above team members must do their own jobs according to the company's excellent compliance implementation arrangements.

Fourth, the overall implementation plan of merit work

The company began to create excellence in March, and has completed the investigation and division of labor. According to the requirements of achieving excellence, the follow-up implementation plan is hereby formulated as follows:

In June, the leading group for creating excellence and all responsibility groups were established, and the work of creating excellence was in full swing.

In July, we completed the first comprehensive internal self-examination and data collation framework, and arranged to invite experts from the same industry for comprehensive guidance.

In August, the preliminary rectification work was completed, the second comprehensive self-examination work was carried out, the first draft of data sorting work was completed, and municipal experts were invited to conduct comprehensive guidance.

In September, the preliminary rectification work was completed, the third comprehensive self-inspection work was carried out, the data sorting work was completed, and the preliminary work of creating excellence was summarized through the review of municipal experts.

10 completed the phased rectification work, welcomed the inspection by provincial experts, and rectified the problems existing in the inspection.

In June 165438+ 10, the Ministry of Construction was fully greeted for excellence inspection, and strive to achieve excellence at one time.

Five, merit work system

1. Regular meeting system: from June to August, a regular working meeting will be held once a month.

/kloc-from September to June of 0/0, a regular work meeting will be held every half month.

After that, the team leader will hold special meetings or regular working meetings from time to time according to the situation to solve specific problems. The purpose of the regular meeting is to arrange the task of creating excellence, summarize the problems found in the previous stage, seek the answers to the problems, arrange the current work and check the implementation of the plan.

2. Establish the work record and meeting record system for creating excellence: each team member should make work records and meeting records, so as to master the process state and ensure the smooth progress of creating excellence. The work of creating excellence is drawing to a close, and the entry work records and meeting records will be recycled and archived as the work data of creating excellence.

General Manager's Office

20xx—06—08

According to the present situation of property management in XX, XX Property Management Co., Ltd. is facing severe challenges. In order to win the market, enhance the brand, establish a new image of XX property, continuously improve the service level and quality of property management, strengthen the comprehensive quality cultivation of staff and improve the comprehensive management ability, strengthen communication and cooperation with the owners, continuously improve their understanding with the owners and meet their needs. Continuously improve the owner satisfaction of the management office, introduce competition mechanism, and obtain the maximum social, environmental and economic benefits for the company at the lowest cost. To this end, the management office work plan is formulated:

First, give full play to the spirit of unity and cooperation of XX property management company, mobilize the subjective initiative of employees, and enhance the sense of ownership.

1 Hold a regular work meeting every half month. While summing up the work, actively and fully listen to the voices, opinions, rationalization suggestions or criticisms of grassroots employees.

2 carry out team activities from time to time. Organize employees to carry out activities such as caring for community health and surrounding environment publicity, and enhance the cohesion and centripetal force of employees.

Second, change ideas, correct attitudes, and firmly establish the awareness of serving the owners (tenants).

Change the concept of "everything depends on everything" and establish a brand-new service concept centered on the owner.

Third, activate the management mechanism

1 the management office implements the internal responsibility system of division of labor step by step, that is, the employees of each department have a clear division of labor and carry out their duties directly, and the supervisor is directly responsible to the director. When necessary, each supervisor shall sign a management objective responsibility letter with the person in charge of the management office.

2 The management office implements the system of regular duty, changes the work style, improves the work efficiency, announces the permanent telephone number of the management office to the owner, and listens to the owner's voice in all directions.

Formulate practical management measures and implement the "first question responsibility system".

4. Improve the management office rules and regulations, such as the management office staff code, post responsibility system, performance appraisal system, internal staff reward and punishment system, etc.

In May, the performance appraisal work should be quantified as much as possible, and an incentive mechanism and a perfect performance appraisal system should be established. According to employees' work performance, work performance and work skills, reward the diligent and punish the lazy, encourage the advanced and spur the backward.

6 improve the employment system, compete for posts, and eliminate the last one. Really provide development space and opportunities for employees who work hard, perform well and have outstanding abilities.

7. Strengthen internal staff management, build an efficient team and enhance the cohesion of managers.

Four, strict management, improve the management level and service quality.

1 The effective complaint of the community owners to the government property department is zero; The effective complaint to the competent department of the property management company is 2%, and the return visit rate of complaint handling is 100%.

2. The satisfaction rate of community owners to service work is over 90%.

3. Emergency repair in time, rework repair rate is not higher than 2%.

4. There is no major management responsibility accident in fire control management of public security vehicles.

5. The building itself, facilities and equipment are maintained as planned, running normally, and there is no management responsibility accident.

The management office plans to set up a community cultural activity group by the owners' committee to carry out colorful community activities; Make full use of the publicity column to publish some blackboard newspapers involving property management laws and regulations, typical cases, newspaper abstracts and so on.

7 This year's records are kept intact and filed in time.

The collection rate of property management service fees is over 98%; The property management report is published to the owner once a year.

Five, increase the intensity of training, pay attention to the training effect.

The management office selected a good soldier and set up a training implementation team with the director as the main body to train new employees and on-the-job employees:

1. New orientation training

Conduct basic knowledge and basic operation skills training for new employees. The purpose of the training is to make new employees understand the basic situation of the company (such as enterprise purpose, enterprise spirit, enterprise history, current situation and development trend) and get familiar with the company's various rules and regulations (such as attendance system, reward and punishment system and assessment system). ), master basic service knowledge (such as professional thinking, code of conduct, language norms, common sense of politeness, etc.). ), and master the specific requirements of post work (such as post responsibility system, business skills, workflow and requirements). Through pre-job training, new employees can be familiar with and adapt to the new working environment and master the necessary work skills.

Pre-job training content: company rules and regulations, employee handbook, employee etiquette norms, company development history, company planning, business philosophy, company organization, employee professional ethics, professionalism, fire safety knowledge, basic knowledge of property management, etc.

2. In-service training

Training content:

Rules and regulations of Xx property management company

Employee handbook of Xx Company.

Enterprise development, company planning, company philosophy and organization.

Relevant professional knowledge of various departments.

Through the above training content, strengthen the comprehensive quality training of employees and improve their comprehensive management ability.

VI. Enhance the brand of ×× property service and create a new image of quality service.

1, human resources integration, according to the needs of the management office, appropriately merge some positions and functions to realize the compound talent management mechanism.

2. Customer Service: Continue to implement the employee handbook, pay attention to standardizing the service etiquette, work efficiency and service quality of employees, and provide customers with warm, polite, enthusiastic, safe and comfortable quality services.

3. Maintenance of equipment and facilities: According to the principle of mechanical and electrical operation and maintenance division, all mechanical and electrical facilities and equipment in the community are implemented layer by layer to ensure value for money, effective management and quality improvement. Ensure the normal operation of power supply and distribution, water supply and drainage, water pump and fire fighting. In the community, weekly, monthly and quarterly maintenance should be planned and implemented to prevent major safety accidents.

4. Cleaning and greening management: the cleaning and greening department should carry forward the spirit of ownership, enhance the sense of responsibility and mission, form team cohesion and implement the supervisor accountability system. In addition, it is necessary to strengthen the supervision of cleaning and greening, and strive for great improvement in this respect.

5. Data management: in strict accordance with the provisions of the archives management. In addition, it is also planned to comprehensively sort out the owner information and the information of the industry Committee, so as to make the catalogue clear, easy to retrieve and landing.

Every household's data is bagged to realize standardized management, and at the same time, rules and regulations such as confidentiality system and data borrowing and checking are formulated and improved.

6. Vehicle management: strictly manage the vehicles entering the community and gradually realize the parking of the owner's vehicles in fixed parking spaces; Temporary vehicles are managed according to temporary charges; More exciting plus property community wechat. Take custody measures for vehicles that need to be kept, sign a vehicle custody contract, and the owner will pay the custody fee.

7. Safety and fire management: Strengthen the training of security personnel in meetings, etiquette, management skills, communication skills and emergency handling. , improve the identification system, and manage the entry and exit identification registration, rental housing registration and household registration of foreign personnel (decoration personnel). And require security guards to be familiar with about 80% of the owners in the community. Fire control facilities and equipment shall be inspected by security guards and maintained by maintenance workers.

Seven, to carry out a variety of operations and measures.

The management office will intensify efforts to urge the owners who are in arrears, and selectively take certain measures against stubborn businesses, and make statistics and implement them to people every month. In addition, the management office will take the following series of measures to develop diversified businesses, strive to create a "community economic circle" and strive to achieve a balance of management fees.

1. According to the actual situation of the community, the management office set up a housing rental intermediary service center and a convenience service point, formulated relevant systems and effective measures, appointed people and created posts, and unified the housing and convenience services entrusted by the owners.

2. Make use of the ground resources of the square, and charge a certain fee to the merchants who temporarily occupy the space under the premise of being legal and convenient for the customers in the community.

3. Save management costs and reduce unnecessary expenses. Strictly control the purchase and expenditure of office supplies.

4. Revise the paid service standard of management office and increase the paid service items.

Eight, other work.

1. Pay attention to and urge the real estate company to solve the problems left over by the roof waterproofing and heating project in the residential area.

2, make full use of the police station in the area of public security prevention and treatment, establish and improve the early warning mechanism of joint defense.

Work plan of residential property manager (III) In order to strengthen communication with owners and property users and do a good job in residential areas, our company now plans as follows:

First, fully implement standardized management.

Revise the work manuals of all departments on the original basis, standardize the work flow, strictly follow the work system, strengthen the implementation of the system, and make the management work evidence-based. And standardize management, improve all kinds of files, focus on standardized form records, so as to be comprehensive, detailed and well documented.

Two, the implementation of performance appraisal, improve service quality.

On the basis of performance appraisal indicators, the target management responsibility system is implemented, and the responsibilities at all levels are clearly defined, and the responsibility lies with people. Through inspection and assessment, we can truly reward the diligent and punish the lazy, so as to improve the enthusiasm of employees and promote the effective completion of the work.

Third, strengthen the training and assessment system.

According to the company's training policy, make a training plan to improve service awareness and business level. Carry out post quality education in a targeted manner, and promote the improvement of employees' comprehensive quality such as love and dedication to their posts and service awareness. We will strengthen the training of employees from the aspects of service consciousness, etiquette, business knowledge, coping ability, communication ability and self-discipline ability, and check and implement it in practical work, so as to improve the management service level and service quality, improve the overall quality of employees and reserve human resources for the company's development.

Fourth, establish a strict security system in combination with the actual situation of the community.

Starting with the system norms, the responsibility lies with people, and the supervision and implementation are standardized. Combined with performance appraisal, strengthen team building, increase the publicity of residents' safety knowledge, and open up the situation of joint defense.

Fifth, strengthen public security management.

1. Collect, register, express and package, and notify the residents one by one.

2. In the past, bus lines and convenient telephone inquiries were provided for residents, and ordinary letters have been classified and stored for residents. Please ask the owner to go to the past to inquire;

3. For the order management within the community, we advocate that the interests of different groups need to be harmonious. In the near future, the pedestrian passage in the community will be isolated, mainly to ensure that the old, the weak, the sick and the young can walk easily, avoid being disturbed by vehicles, and let people feel the "slow" rhythm when entering the community, relax and enjoy the convenience of the software and hardware of the community. I hope everyone can give tolerance and understanding to these vulnerable groups.

In order to avoid the loss of electric cars and motorcycles, we require motorcycles, electric cars and bicycles to be parked in the garage as much as possible. 24-hour garage permit, insufficient parking 1 hour free. We hope the residents will cooperate.

5. In summer, add several mobile clothes hangers to the residents of the community to reduce the occupation of the central garden.

Maintenance service of intransitive verbs

We are organizing managers to carry out on-site maintenance service business training, and will serve residents better and faster in 20xx.

At present, the property management company is responsible for the property management of the investment plaza and the operation of the supporting Z apartment, one of the main projects invested by the Group in Z. The plaza is really first-class in hardware environment, and has become the symbolic project and image representative of Z. As the main software environment, property management also needs high standards and high levels. The combination of the two makes the investment plaza a truly first-class property.

On the current basis, the relevant plans are as follows:

First, make clear the management structure and management levels, so that the management responsibilities are clear, reasonable and orderly.

The first is the status of the property company, according to the actual situation and the needs of real estate and property management.

The relationship between the property management industry, the common practice, the property company is subordinate to the real estate company, as an independent institution specialized in property management under the real estate company, this structure is professional counterpart, dual-use, echoing up and down, which is very beneficial to the current real estate development and property management.

Secondly, the employment entrustment relationship between the owner (Z company) of the investment plaza and the property management company should be clarified through entrustment contracts or other legal forms, and the indirect entrustment relationship between the second owner (tenant, user) and the property management company should be standardized.

At present, the internal structure of property companies is seriously unbalanced, and the institutions that modern enterprises must have should be established under the principle of simplification and practicality. According to the current situation, there is an urgent need to establish a comprehensive management department (administration, personnel, quality management), marketing planning department (enterprise ci and corporate culture planning, publicity and marketing) and other functional institutions, and then improve and standardize the financial planning department (responsible for accounting, cashier, warehouse management and cost control management). In addition, the property management of the investment plaza and the operation management of apartment Z will be set according to their respective functions, and apartment Z will be leased to the owners as a property company. Z Apartment Management Office is managed according to the business hotel model, while Plaza Management Office provides comprehensive property management services for all investment plaza properties including apartments. "Investment Plaza Management Office" and "Z Apartment Management Office" are two independent departments of the property management company. The "three departments" (finance, integration and marketing) of the company are public service departments, which are responsible for the management of related functions of the whole company (including the "two departments"). According to its own characteristics, the company conducts assessment and management of the "two offices": the plaza management office takes customer satisfaction and overall development as the basis for performance assessment, and the apartment management office takes the operating conditions as the basis for performance assessment.

In this way, the relationship between the formal property company and the real estate company, the entrusted relationship with the owner (Z company) and the indirect entrusted relationship with the tenant (through the owner) is clarified. Within the property management company, affairs management and career management, service and management (property management and apartment hotel management) will form a clear pattern of "three departments" and "two departments", with clear responsibilities and rights, which are easy to control and standardize.

Second, establish a systematic action management model.

Both the overall operation of property management companies and the management of various departments need a unified and systematic model to standardize, coordinate and implement control, which is the basic institutional requirement for the successful operation of modern enterprise management.

Property management and apartment hotel management are both mature industries today, with a complete set of theoretical support, many mature experiences that have been successfully tested, and countless successful laws and regulations for reference. On the basis of combining with reality, refer to these mature experiences to formulate various operation and management norms. It can get twice the result with half the effort to establish a systematic model, so as to build high standards with high starting point and high standards.

This is also an urgent problem for property companies to solve.

Third, strengthen daily management.

In the daily basic management, make full use of modern management science and technology, such as planned target management, total quality management, ci system management and coordination, incentive management and so on.

According to the requirements of iso900 1 International Standard for Quality Assurance and Management in Service Industry, on the road of property management standardization, it is also the trend of industry development to standardize every detail form of management.

For the smooth operation and development of xxx Property Company, provide efficient and high-quality services for the owners and tenants, complete various property management and economic indicators entrusted by the owners, give full play to the maximum function of the property, make xxx Property constantly sum up management experience, improve the level of property shrubs, actively participate in market competition, expand the scale of operation and management, and finally go to the market and completely change to operational property management.

I. Staffing and Training Plan

This year is the first year of operation of xxx Property Management Company, and two brands (1. Xxx property management company. Xxx management center) a set of people, on the basis of retaining the functions of the original xxx center, finally went to the market through the operation of xxx property. According to the unified management arrangement of the factory, it is planned that the company will have 37 employees, including 7 managers, who will participate in the training according to the factory training arrangement.

Second, on behalf of the rent, collection plan

According to the entrustment requirements of the property management in the factory area, the xxx building and other property buildings to be built will be rented on behalf of others. It is planned that the rental rate of entrusted houses in xxx building will be over 96% this year, and the rental income will not be less than xx million yuan. Complete the collection and payment of water and electricity heating and expenses as required to ensure the normal operation of the property under its jurisdiction.

III. Income plan (property management fee, rent, agency fee)

This year, the property management fee is xx million yuan, the rent and agency fee is xx million yuan (xx20%), and one * * * xx million yuan. Among them, the property fee and agency fee of xxx building total xx million yuan, and other income is xx million yuan.

Fourth, the cost control plan

This year, the cost will be controlled within xx million yuan (excluding the repair cost above xx yuan), and the total salary of the personnel including foreign-funded enterprises is xx million yuan (calculated according to the current 48 people).

1. Out-of-pocket water and electricity fee: xx million yuan.

2. Tax: xx million yuan.

3, other xx million yuan.

Verb (abbreviation for verb) business expansion and income-generating plan

It is planned that Liangyou Home Economics Service Company will be officially put into operation before the end of February, with an annual income of not less than 20,000 yuan.

2. Organize and set up a research group to expand the scale of external management, assign a special person to be responsible, and strive to expand the scale of property management by not less than 5,000 square meters before the end of the year to achieve profitability.

Six, comprehensive management and fire safety work plan

Maintain the title of comprehensive management advanced unit in Tianshan District and strive for the title of advanced health unit.

1, for example, on the 24th of each month. Organize relevant departments to conduct a comprehensive "four prevention" inspection of buildings, find hidden dangers and rectify them in time to prevent all kinds of accidents to the maximum extent.

2. Complete the requirements of the fire department and the office and finish the work.

Seven, building maintenance, facilities and equipment maintenance plan (determined according to the time of building demolition)

Cleaning, painting and reconstruction of exterior walls along the street of buildings.

1. Maintenance and painting inside the building.

2. Cleaning, repair and maintenance of the central air conditioning system of the building.

3. Maintenance, cleaning and debugging of fire alarm system.

4. Replace the piping system.