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How do hotels train food delivery staff?

Hotel staff are trained in dress, appearance, pace and hygiene.

Training content:

Clear expression, smiling, kind, dignified and generous.

comb your hair neatly, don't wear strong hair oil, and your hair style should be exquisite and beautiful, with no eyebrows in front and no collar at the back, and no sideburns or beards.

wear the required tooling, wash it clean, complete the buttons, do not roll up your sleeves, and wear the work number plate (worn on your left chest).

shoes and socks should be neat, wear designated shoes at the wine spot, keep the work shoes clean and bright every day, and keep them free from dirt. The socks should not be short at the corners of pants.

Do "Four Diligences", that is, wash your hands, take a bath, get a haircut and shave frequently; Wash clothes frequently; Cut your nails frequently.

Do not eat raw onions, garlic and other foods with strong odor before class.

The food delivery staff should be light and steady, and the stride should not be too big. They should be natural and unrestrained, and their eyes should be straight ahead.

The dish delivery staff should not rush through with the guests. When they have to surpass the guests because of work needs, they should apologize politely, nod their heads when they meet the guests, and say "good morning", "hello" and other polite expressions.

when walking in a hotel, you usually stay on the right side (don't walk in the middle), and keep going straight as much as possible.

The dish delivery staff should do three things lightly: speak lightly, walk lightly and operate lightly.

train the pallet specifications and procedures of the food delivery department.