The main content of "hotel room service" is the service work of the guest room department, with the main line of the service that the guests can enjoy during their stay, summarizing the two main service items of the guest service, cleaning and organizing service, and briefly introduce the other services provided by the guest room department. In the process of writing this book, adhere to the theory and practice, there are several distinctive features: firstly, optimize the course content, the main guest room "service" content, in order to cultivate the first-line waiter, that is, learning that is to use that the knowledge and skills required for the workplace as the main focus; secondly, pay attention to the development of the target readers of the service consciousness, close to the target readers of the Secondly, it focuses on the cultivation of service consciousness of the target readers, close to the psychology of the target readers, and can guide the readers' view of employment more effectively; again, it updates and supplements the information; finally, it is organized close to the teaching and matches the teaching hours. This book is mainly used as a professional textbook for tourism secondary schools, but also as a hotel waiter's job training book and self-study book.
② Introduction to the hotel management profession
Most of the hotel management professional university is pure theory teaching, this form can not meet the hotel enterprise version of the demand for skilled personnel, so now the lack of skilled hotel professional managers, so be sure to find the right school to study, the school is now opening a hotel management program to train professional managers. The purpose is better employment, school-enterprise cooperation.
Learning hotel management, whether you want to find a job later, or want to develop a better career, you must choose a good school, in order to have a good platform for employment opportunities. The school opened the hotel management profession, for the famous enterprise hotel orientation training.
③ Read the secondary school, learn hotel services in the management of professional, out of useful.
Of course, useful, because our country's hotel industry is developing very rapidly, but the domestic senior management talent is very scarce, do not see a lot of high-star hotels are hired foreign managers? A lot of money is foreigners to earn away, and their salaries are also very high. Can we not manage the hotel? No! We also have a lot of good hotel management personnel, but the development of such talent is far from keeping pace with the development of the hotel, so there is a talent gap. If you study hotel management, this is a good choice, because there is nothing profound in hotel management, not manufacturing aircraft cannons, as long as your foundation is solid, willing to pay attention, you can do a good job. Lastly, to remind a little, to grow quickly, I hope you learn English, so that you can enter some foreign well-known hotel management company to learn, which helps you quickly improve their management ability and level, paving the way for your future development1
④ Please ask your friends `secondary vocational school hotel management professional how `good
The hotel management profession is one of the global The hotel management program is one of the ten most popular industries in the world. Senior hotel management personnel have always been in short supply in the world. People from China about have the impression that the domestic hotel workers we know are mostly in the high-paying class. Hotel managers rank sixth among the top ten million dollar-a-year careers in China.
The hospitality industry in North America is fairly well developed, and this is fairly well correlated with the local economy. Economic development is good, the company has a lot of foreign business opportunities, travel opportunities, outside the training opportunities; and private vacation travel are inevitable to live in the hotel; the competition between the hotel is very strong, there is a greater need for high-quality management personnel.
However, newcomers to Canada engage in hotel management are few and far between, mainly because of a lack of understanding of the industry. In fact, the employment rate of this industry is very high, although the salary is relatively low compared to the IT industry, but it is still relatively ideal.
The hospitality industry is an industry of people dealing with people, and it doesn't require a lot of special technical expertise. As long as you are a very OPEN POSOTIVE person and enjoy working with people, then this is the industry for you.
In particular, there is no age limit in the hospitality industry. The older you are, the more experienced you are in dealing with people and the better you are at handling things. For educated Chinese immigrants, the hospitality industry is a great opportunity to get into management in a simple and easy way.
The scope of hotel management is very wide, including star hotel management, international tourism business management, senior restaurant management, and in recent years, very fashionable casino management, golf course management, club and nightclub management. In my experience of working in North America, it is easier for new immigrants to find a job in the guest room department as a junior manager. There are many foreign workers in the guest room department, and the management level of the managers has certain requirements, but the language requirements are not too high; especially the management work of this department is relatively trivial, and the requirements are meticulous and considerate, which is more suitable for Chinese people, and it is not difficult to find a position as a SUPERVISOR at the beginning. After 1-2 years of experience, it's easy to find the opportunity to work as a MANAGER.
The hotel management program is also easy to learn. No matter what your original specialization is, if you have enough confidence in solving interpersonal relationships, you are already halfway there.
Professional Prospects: The hotel management profession is one of the world's top ten hot industries, senior hotel management personnel in the world are always in short supply, in recent years, in the international talent market, hotel management personnel appeared in short supply situation. With the 2008 Beijing Olympic Games, the 2010 Shanghai World Expo and more and more international large-scale activities will be held in China, China's demand for tourism, hotel management professionals is also increasing, so you can not worry about employment. It is expected that by 2010, senior hotel management personnel will become a hot high-paying class in the job market. Domestic hotel workers, with a high salary class. Hotel managers ranked sixth in China's top ten million annual salary occupation. Hotel and tourism will become the pillar of Shanghai's service industry. Currently, there are 17 international hotel management groups around the world investing in or managing high-star hotels in Shanghai, and the hotel industry is constantly expanding, with an increasing demand for talents, and thousands of internationalized hotel management talents are needed every year. Within three years, the Beijing hotel will also reach 800, senior sprinkler management talents are in demand.
I. Cultivation Objectives
The professional training to support the basic line of the party, adapt to the production, construction, management, service line, moral, intellectual, physical and aesthetic development of secondary vocational technology applied specialists. Students are required to master the basic theories of economic management, hotel, catering and tourism basic knowledge, with the basic management and service capacity of the hotel. After graduation, students mainly go to the hotels, hotels, hotels engaged in hotel management and catering, room service work at the grass-roots level.
Second, the professional training requirements
This major focuses on the cultivation of students' comprehensive quality, mainly learning the basic knowledge of economic management, the basic theory of the hotel. This major highlights the skills training, students in the study period, will accept the hotel, hotel catering, guest room top internship training and other aspects of skills training.
Students can work in the following positions after graduation:
* All kinds of hotels, restaurants, hotels, door welcome, reception staff and room service staff;
* All kinds of tourism companies, tourism management staff;
* All kinds of hotels, restaurants, hotels, floor management, lobby management, consulting, exhibitions and so on;
* Business management of all kinds of hotels, restaurants, hotels and so on. All kinds of hotels, restaurants, hotels in the business sector engaged in business negotiations, foreign liaison services;
5, all kinds of hotels, restaurants, hotels in the business sector engaged in market research, intelligence, information services.
Third, the graduation should obtain the following aspects of knowledge and ability
1, with integrity, perseverance character and dedication, responsible professional ethics and teamwork spirit;
2, with good basic knowledge of the profession and the ability to self-study, enterprising and innovative consciousness;
3, master the concept of modern service, understanding of the development trend of the modern service industry;
4, familiar with the hotel lobby, guest rooms, catering, recreation and other departments of the business knowledge;
5, familiar with China's hotel industry development guidelines, policies and regulations;
6, with the hotel's lobby, guest rooms, catering, recreation, exhibitions and other management and basic service capabilities;
7, has a strong computer operation, written expression, interpersonal communication skills and a certain degree of professional foreign languages
7, with a computer operation, written expression, interpersonal communication skills and
7, strong computer operation, written expression, interpersonal communication skills and a certain degree of professional foreign language
expression ability.
Fourth, the main subjects
Introduction to Hotel Management
Fifth, the main courses
Modern hotel management, hotel psychology, Introduction to Tourism, the front office room service and management, catering service and management, food and wine, hotel English, modern hotel marketing, hotel financial management, conference services and management, recreation services and management
Main Practical Teaching Sessions
* Social Etiquette Training
* Hotel English, Tourism English Oral Training
* MICE Simulation Practice
VII Major Professional Experiments
1, Catering Practice
2, Hotel Marketing Practice
3, Front Office and Household Service and Management Practice
4, hotel internship⑤ Vocational high school hotel management what to learn
Hotel management is mainly studied: "modern hotel management" "catering service and management", the eight cuisines, food carvings, sugar version of the art of face molding, the right to Western-style Western-style food, the financial management of the hotel, the hotel Practical English, etc., the graduates of the hotel can be in the star-level hotels, travel *** administrative management departments, industry associations, Travel agencies, tourism and transportation enterprises, scenic spots, exhibitions and other units engaged in industry management, and other work
⑥ Whether there is a secondary school hotel service and management professional lesson plan
Schools should not have such a lesson plan books, but the bookstore has such a book, you can go to see.
⑦ 学中专酒店管理专业有什么工作
酒店管理是抄最热门的也是最有前途的专业。 After all it is the biggest industry in this world. If you have internship or work experience, finding a job is even less of a problem. Generally speaking, studying hotel management really requires patience to have a fruitful career, and the most suitable stage is at the age of 30--38. The previous time is spent in studies and internships. Experience is the key to success in this industry.
⑧ Shenyang which secondary school hotel service and management professional best
Shenyang City Tourism School is subordinate to the Shenyang Municipal Bureau of Education of the national key secondary professional school, the school was named the national language standardization demonstration school, the provincial model secondary vocational school in Liaoning Province, Liaoning Province green school, the school set up --- tourism service and management, hotel service and management, Tourism foreign language, Chinese cooking, western cooking, early childhood education, aviation services, urban rail transit operations management, exhibition services and management, leisure sports services and management and other secondary vocational school backbone demonstration specialties. The school is the designated unit for tour guide training in Liaoning Province and Shenyang City. Graduates have always been in short supply. Students enjoy national scholarships, that is, all students with rural household registration and non-agricultural household registration in counties and towns in the first and second years of enrollment, as well as urban students from economically disadvantaged families, with a subsidy standard of 1,500 yuan per student per year. Meanwhile, students in Tieling, Fuxin and Chaoyang municipalities also enjoy the Liaoning Province's policy of supporting northwest Liaoning, with a funding standard of 5,000 yuan per student per year. Students enjoy up to 100,000 yuan of basic medical insurance benefits.
⑨ When the hotel waiter to learn what to specialize
Food service professional, because you are doing the waiter, not a chef. Food service professional, in a nutshell, there are only five most important points: 1. Always keep a smile on the customer, speech and demeanor pay attention to civilized manners; 2. Customers put forward any request to try to meet, to serve thoughtful; 3. Do not quarrel with the customer, once the quarrel, you will be punished very seriously, the store will have certain losses and trouble, even if the customer is unreasonable, and you tolerate, because you Is a waiter; 4. To be extremely familiar with the environment in which you work, so that you can respond to all changes; 5. Pay attention to personal dress, need to be neat, so that people look and feel comfortable. In short, to do a good job as a hotel waiter, but also need to be more and the hotel's old staff to pull a good relationship, do not understand the place to ask, not the right place to change, unknown place to think, will not be able to learn to eat bitter, to be able to learn to tolerate, because the boss of the hotel, they hope that every one of their own employees, are able to do so.