purpose of social practice: in order to better spend the holidays, accumulate work experience and further realize that no pains, no gains, so choose summer job

social practical significance: learn to allocate money reasonably and not to waste money. How to communicate with people

Theme: Waiter

Time: July 14 ~ July 31

Location: luoding city Narcissus Foot Massage Center

Now I will report the relevant situation of this social practice activity

The first day is to get familiar with the surrounding environment and supervisors, and understand what my job is to do, mainly to help people get things and open cabinets, change towels, receive guests and so on. After the roll call, according to the foreman's assignment, the box began to be cleaned separately, and the whole range was cleaned, and every day. If you are on duty that day, you should also add the hygiene of the bathroom and corridor, and then the foreman will come to check the cleanliness. The size of the box and the table in the lobby depends on the ability and performance of the employees. As we are newcomers, we only serve the customers in the small box. The small box is the hardest, especially on weekends, and it is almost full. One by one, people rush in and out, pouring tea in the east and adding wine in the west. Let you know once again what is the real "demand exceeds supply", which can completely keep you busy. But this is just hard work, and every day we have to face all kinds of people, some with high quality and some with low quality. Especially when you meet a customer who is deliberately making things difficult or unreasonable, you will feel: first, you can't offend the customer because he is God; Second, you can't ruin the reputation of the restaurant, because you still want to work there; Third, all the mistakes are the fault of the waiter, even if it is made by someone else or by someone else, as long as it concerns the customer, you have to admit it. If the guests don't pay the bill, buy it yourself, even if you can't earn the meal for a month; Fourth, all your performances at work, any words and deeds are directly linked to your wages, which is good and rewarding; Make a little mistake, punish! On the third day, I received a guest. After I put his clothes in the cupboard and locked them, I ignored them. When the guest came back, he lost a mobile phone. When I saw that the situation was wrong, I immediately called the supervisor to coordinate. I knew that I was also responsible, but the supervisor was very good. Not only did he not punish me, but he also comforted me. The guest didn't say much. He just asked us to help him find out who stole it. Through the camera, we all found that someone opened the cabinet with a master key and stole the guest's mobile phone when we were not looking, so we called the police. In the next few days, I carefully monitored these cabinets, and never caused any property loss to our guests. If we continue to do so, we should treat different guests in different ways.

Practice summary: Although I am not satisfied with my work, I have accumulated a lot of work and interpersonal experience. If I am a man, I will not be afraid of being tired and suffering. Only by fighting can I win, and I will be sincere, caring and caring to my guests. After school, I will be a master.

It seems that p>2111 is destined to be an extraordinary year with various geological disasters, but as college students, we should not stop practicing. In this summer, we ushered in the second social practice of the university. It is said that today's college students are flowers living in a greenhouse and cannot stand any wind and rain. With the beginning of the summer vacation, we will walk out of the ivory tower and enter the society to write a satisfactory answer for the public. A month's summer life ended in such a hurry, as well as my social practice. Let me stay in the ivory tower all day and taste the reality and difficulty of life. Perhaps, this true experience is the most precious harvest.

In the social practice of this restaurant, difficult times severely test us. While working in the restaurant, it is inevitable to have contact with other departments. In this way, I have a certain understanding of the restaurant's rooms, front office, sales, finance and engineering departments in constant contact and under the introduction of formal employees. At the same time, I also want to accumulate some information about restaurant management to enrich my knowledge of restaurants at all times.

As a service industry, the quality of employees in restaurants greatly affects the service effect and further affects the service income. Therefore, we should vigorously improve the quality of employees. With the human resources department as the core, tailor-made career development plan for employees. Restaurants have always put the interests of guests first. At present, some people in the industry have pointed out that the status of employees' interests should be enhanced. Because employees directly serve customers, only when employees' needs are met can they better serve customers. In this way, based on the staff, we will serve the guests and strive for the greatest benefits for the hotel on the premise of meeting the needs of the guests. Similarly, because the restaurant is a service industry, because we are now pursuing humanized service for our guests, we should also implement humanized management in the internal management of our restaurant. Because our grass-roots staff are directly customer-oriented, their service quality is directly related to the overall image of our restaurant. And the satisfaction of employees' interests affects the efficiency of employees' work. Therefore, a humanized internal management and a humanized corporate culture can better improve the quality of employees. It is not a bad thing to let the general manager and director approach the employees and walk into their lives.

a necessary step in the world. Every operation, every movement, every expression, we can and should give a basis. Standardized management is conducive to improving the service level of employees and the management level of restaurants, and comprehensive management is even more essential. I remember that before we received vip, the director always visited our restaurant three times and four times. Once, I said to the director, are you worried about us? Why do you have to read it repeatedly? The answer is: not to be worried, but to be sure! As small as the room temperature, the size of the background music, the sanitation of the corner, the arrangement of plants, the matching of colors, the intact lighting and the smooth safety passage, this is not only the inspection of the business area, but also involves several surrounding business areas.

the issue of complaints should also be mentioned here. When I was an intern in a restaurant, our manager often said that it was very good that we didn't complain during this time. I feel this view is not good. Many guests don't complain when they are dissatisfied with the service. It's not that our service has no shortcomings. Only when there are complaints can progress be made. We should take the initiative to know the effect of our service to our guests. Seriously and humbly introduce the opinions of the guests. The purpose of accepting complaints is not to punish employees, but to sound an alarm for our management.

I also want to emphasize the mentality. As a restaurant staff, a good attitude is very important. Don't complain, you should be thankful that the restaurant has given you this opportunity to exert your abilities. This social practice, which passed quickly, made me understand a lot of things from it, and even these things will benefit me for life. Learn to do your best at work, don't care too much about how much you pay, try to do more things and do useful things. Work hard and others will see you. In any case, what matters is the effectiveness and performance of the work, which is what leaders value.

This summer vacation is different from my previous summer vacation. Instead of studying textbook knowledge, I started my social practice. I got a job in a hotel, so my summer job life began, and my social practice stepped out.

I started to work, not for the benefit, but to hone myself in practice, to find my own shortcomings in practice, and to grow my heart in practice, and I deeply appreciated the ups and downs of this job.

First, social practice experience

On the first day of work, the foreman assigned the tasks and everyone started a new day's work. I don't know that I, a novice, can't do anything. It seems that everyone thinks it's an agreed thing. I asked others for help. When mopping the floor, I tried my best to mop it. Finally, it was clean. I really felt tired. Not only mopping the floor, but also wiping cups and tableware. These jobs are different from what we usually do. Look at what these veterans do. Although I'm not very familiar with it, I feel very gratified, which makes me understand that there are many trivial things in life, but they all imply their own rules, which need us to abide by and feel, and we can't afford to neglect and slack off. Only in this way can we gain a lot and grow more.

I am delighted to feel that I have become more mature and confident through the tempering of social practice. We have reason to believe that contemporary young college students have the strength to shoulder the heavy responsibility of building the country in the future, pursue progress, be diligent in knowledge and practice, and will surely become the * * * United voice and action of the vast number of young students!

Second, the main experience of social practice

We were trained two days ago. Don't think that the service work is a simple job. In order to familiarize us with the basic workflow of the hotel and the dishes, we started to pass the dishes. Although the food delivery department is basically male, we have proved that girls can do it just as well. When we started to practice serving dishes, the male food delivery staff took an end plate in each hand, and we were no exception. We came and went with plates, and some dishes were heavy. We walked like this for an hour, and our legs were sore. The hotel also gave us small heels, which was even more painful for us who had never worn heels! I felt very tired and uncomfortable at work, and I felt that I couldn't hold on to it, but I finally gritted my teeth and survived!

Valuable experience is better than burying our brains in textbooks in class. Although this kind of practice can't represent anything, it can make us feel the pressure of crisis after leaving the ivory tower. After this kind of experience, when we really face difficulties, we will find ourselves more calm and calm than others. Don't ignore the nuances of everything, because often the result of things depends on such an inconspicuous detail. Social practice is hard, but the gains are enormous. Practice makes my life colorful, and practice makes our life colorful.

This hotel is a four-star business hotel, and each hotel has several posts, each with different requirements. The positions in this hotel mainly include front office, dining room, guest room, bar, merchandise department, recreation and so on, and there are small positions in each position. My main job is restaurant waiter.

The restaurant is an important department in the hotel, the main place for guests to have meals, and one of the departments with the greatest economic benefits and flexibility. Its service feature is that the waiter directly provides the opposite service to the guests, which is large in quantity, takes a long time and has many demands. In order to meet the different needs of the guests, delicious food must be made to satisfy the guests. The work is very hard and tiring, and I will be busy until after 9 pm tomorrow, but I have learned a lot of knowledge that I don't have in books, and I have successfully applied what I have learned to practice, so that I can combine theory with practice.

the working hours are not fixed every day, and we will be assigned shifts every week, including morning shift, middle shift and night shift. When we go to work, the foreman will introduce the name and price of the dishes and today's work schedule, as well as the private rooms booked by the guests today, which few food couriers will go to which private rooms to serve and so on. 11: 11, welcome guests are waiting at the door for the coming guests, and the peak passenger flow is from 12 noon to 2 noon. At 4: 31, I started cleaning again. It's another peak passenger flow from five to nine in the evening.

In the service, there are many manners and gfd that should be observed. The main duty of the restaurant waiter is to be responsible for the delivery of dishes. In the service, he should be full of energy, face the customers warmly and kindly, patiently meet all the requirements of customers and meet their needs urgently. Only in this way can the service be delivered to the customers' hearts, make them feel value for money and leave a good impression on them.

at this point, I am not careless at all. It allows me to complete other services such as customer demand quickly and accurately, and I also strive for perfection in details such as movements and expressions, which left a good impression on the foreman and made the customers very satisfied.

Because there are more holiday workers in our hotel, social practice is a fortune. No pains, no gains, no pains, no gains. In social practice, you can learn knowledge that you can't learn in books. It makes you broaden your horizons, understand society, go deep into life and have endless aftertaste. Social practice is a kind of motivation. When my country needs it, I will unconditionally dedicate what I have learned and everything to my country and people.

Only when we step out of the school gate and integrate into the society can we truly experience our own lack of knowledge and limited ability. Only when any theoretical knowledge is closely combined with practice can it really play its value. In practice, we can really know that we are half a catty. We need to consult our predecessors and peers with an open mind, and constantly enrich ourselves and expand ourselves.

third, the feelings of social practice

after this practical experience, I deeply realized that no matter what I do, I must be careful. The same should be true of learning, and we must never take a cursory look, especially in some seemingly insignificant things, and we must not be careless. The so-called details determine success or failure. It is inevitable that the process will be neglected, but at this time, we should take the initiative to ask for advice from others with a learning attitude and never let go of the possibility of any study, because no matter how subtle the work is, it has its own value and significance.

The social practice of this holiday has made me understand that the social practice of college students is to guide our students out of school, to the society, to understand the true meaning of life and to create the value of life. Establish a correct outlook on life and values. Learn professional ethics and legal knowledge in professional activities, improve professional ethics and legal awareness, and exercise the ability to actually fulfill professional ethics and legal norms. Correctly understand the current employment situation in China and establish a correct view of job selection and entrepreneurship.

The above is my social practice during the holiday, which has brought me deep feelings in body and mind and greatly influenced my future life. Through this social life experience, I really feel deeply. No matter old people or children, whether workers or self-employed, we should treat them warmly, and we should remember the word "honesty" and truly be an honest and trustworthy person.

hope to adopt ~