Responsibilities of Hotel Lobby Manager

1. Receiving and seeing off guests and checking the reception of important guests. Handle guest complaints and file important complaints as cases.

2. Assist hotel leaders and relevant functional departments to deal with various emergencies in the hotel.

3. Answer guests' inquiries and provide necessary assistance and services to guests.

4. Be familiar with the characteristics of the guests, take the initiative to solicit opinions from the guests, and actively harmonize the relationship between the hotel and the guests.

5. Be responsible for signing, keeping, searching and claiming things left by guests.

6, coordinate the relationship between departments.

7. Accept the guest's reservation, be responsible for the implementation of the reservation and notify the relevant departments, and manage the reservation materials well.

8. Supervise the staff to operate according to the standard, provide courteous service, and check the working conditions of the front office staff.

9. Assist the cashier at the front desk to deal with the guest's accounting problems, and handle the guest's claim for damage to hotel property.

11. Maintain order and guest safety in the lobby, and always keep the lobby quiet, elegant and civilized.

11. Fill in the Lobby Assistant Manager's Log carefully, summarize relevant information regularly, and attach opinions and suggestions, and report to the superior or the management personnel of the newspaper office.

12. Be responsible for managing the sanitation and order of the hotel periphery and parking lot.

Responsibilities 2: Responsibilities of the Hotel Lobby Manager

1. Greet and see off VIP guests on behalf of the hotel, handle the main time and record the special guests and noteworthy guests

2. Greet and lead VIP guests to the designated rooms, and introduce the room facilities and hotel conditions;

3. Make VIP guest departure records and implement every detail of VIP reception;

4. decide whether to accept the guest's check and handle the questions and other inquiries about the guest's checkout, and handle them according to the relevant regulations and authorization of the hotel;

5. Record and handle the work of changing locks and keys;

6. Deal with the rooms with errors between the room list reported by the housekeeping department and the reception desk, and lock the rooms in person;

7. Handle guest complaints and solve problems correctly according to the guest's psychology;

8. Understand the trend of room status on the day and after, and try to participate in the reception work;

9. inspect the inside and outside of the hotel to ensure the normal operation of various functions and eliminate the preventable disadvantages in time;

11. When talking with guests, you can introduce the hotel facilities appropriately;

11. Keep close contact with the security department and the reception desk, and obtain information to report "accidents" and "patients";

12. Check the alarm room with the security personnel and the engineering personnel;

13. Cooperate with the personnel of the Finance Department to collect the accounts owed by the guests who are still staying in the hotel;

14. In case of emergency, correct instructions must be given;

15. When there is no leader to ask for instructions in case of a dangerous accident, you should make a decisive decision and evacuate the guests as necessary;

16. Arrange for the guests who are sick or have an accident to be sent to hospital;

17, responsible for the handling of lost and found valuables;

18. Check the maintenance items needed in the lobby and urge the relevant departments to maintain them in time;

19, do a good job of fire prevention and theft prevention within the scope of this group;

21. reflect the performance of employees and the opinions of guests to the leaders;

21. Keep recording the events and complaint handling on the day in the duty book every day, and report to the front office manager;

Responsibilities 3: Responsibilities of the hotel lobby manager

1. Supervise and inspect the work quality of the front desk and waiters

2. Handle guest complaints and assist hotel leaders and relevant functional departments to deal with various emergencies in the hotel;

3. Answer guests' inquiries and provide them with necessary assistance and services

4. Conduct patrol work every day, and supervise the gfd, sanitary conditions, equipment operation and safety of hotel staff

5. Monitor the quality of hotel work

6. Cooperate with the financial department staff to recover the accounts owed by the guests who are still staying in the hotel

7.

9, do a good job of fire prevention and theft prevention within the scope of this group;

11, reflect the performance of employees and guest opinions to the leader;

11, insist on recording the events and complaint handling on the day in the duty book every day, and report to the front office manager;

12. Do other work assigned by the leaders.

Responsibility 4: Responsibilities of the hotel lobby manager

Familiar with the manager's work content and procedures, familiar with the hotel's various systems and services, able to provide services in more than two foreign languages, good at handling various problems in lobby service, courtesy and standardized use of service language.

1. Desk service

The lobby manager's workbench is located in an obvious position in the lobby, which can look around the whole hall. The workbench is fixed and dedicated, marked in English, neat and beautiful, and equipped with a dedicated telephone, an emergency flashlight and a record book. In the front desk service, guests can ask for help, inquire about service items, understand the hotel situation, and raise complaints, etc., which can be handled flexibly according to the needs of guests, with enthusiasm, initiative, patience and thoughtfulness, and handle all kinds of problems properly. Give the guests a sense of satisfaction.

2. Reception of distinguished guests

Accurately grasp the list of distinguished guests, arrival time, reception specifications and room arrangement every day, understand the living habits and special requirements of the guests, make room inspection and supplies before reception, arrange and prepare welcome cards and personal residence cards, greet the guests at the front door, guide them to get off the bus, welcome them warmly and introduce themselves appropriately; Directly deliver the guests into the room, introduce the hotel facilities and services along the road, go through the formalities of staying and staying on time, introduce the room equipment and reception specifications properly, serve tea and incense towels, and provide thoughtful service.

3. Handling of guest complaints.