Human capital is the decisive factor to determine whether a hotel enterprise has a competitive advantage, and hotel training is an important means to improve its quality and skills. It is a necessary condition to gain this competitive advantage. The following is a training plan for hotel employees. Please refer to it. Model article 1

of the hotel staff training plan aims at comprehensively improving the overall quality of the staff of Supreme Hotel Datong Wangfu, promoting the formation of good professional awareness, professional culture, professional ethics and professional skills, and strengthening the training quality management.

to this end, the? People-oriented? The core of training work, combining the needs of both enterprises and employees, rooted in the concept of concentric culture, will? Promote positive energy, cultivate new styles, improve the quality of all staff and improve the business level? The implementation of the idea is deeply rooted in the hearts of the people, enhancing the guiding role of employees' career development and job growth, and improving the subjective initiative of employees' spontaneous learning.

Strengthen the pertinence, practicability and effectiveness of training, so as to make the efficiency of transforming training into practical work ability, promote the improvement of personal performance, and thus promote the improvement of the overall quality of hotel personnel; To build an honest, professional, innovative and cooperative staff for the hotel and provide human resources guarantee for the hotel to achieve its business objectives.

first, with? Promote healthy atmosphere, cultivate new styles, improve the quality of all staff and improve the professional level? In order to be the dominant idea, the following key points are highlighted:

(1) Training ideas

1. Promote the professional transformation of hotel employees, improve their quality, change their working ideas, change their mentality, and find a correct personal position;

2. Establish the hotel core value system, and cultivate employees' sense of identity, trust and honor;

3. Promote the establishment of learning organizations, improve professional management level and business skills, and guide managers to change from control management to coaching management;

4. train talents, and train talents suitable for the development of the hotel for the grass-roots departments of the hotel.

(2) training objects:

1. All hotel staff: new employees, grass-roots employees, foremen, supervisors, managers and senior hotel managers

(3) training courses:

1. Basic compulsory courses for employees

2. Compulsory courses for employees' skills

3. Pre-job training courses for new employees

. Management skills upgrading training courses

(4) on-the-job training arrangement procedures

I (training programs supervised and inspected by the Human Resources Department)

Training of important management systems of various departments, such as the operation specifications of the engineering department, the warehousing and warehousing of the finance department, etc., must have training records, which should be signed and confirmed by the training consultants, and the Human Resources Department should keep the original and the departments should keep copies; All departments are required to submit the original training records and training consultants' signatures.

2. Training policy

1. Specialty: strengthen professional learning, strengthen peer exchanges and foreign learning, and broaden horizons and ideas;

2. Practicality: training is carried out according to the actual situation of the hotel, aiming at solving the problems in the work and the sustainable development of the hotel;

3. Efficiency: daily work is organized, time management is strengthened, and work efficiency is improved;

4. Innovation: continuous innovation in corporate culture construction, learning atmosphere creation and curriculum development;

5. Sharing: build an interactive learning organization, learn from each other, share with each other and improve each other.

3. Training priorities

1. Improve the training system

(1) Establish and improve the team of part-time trainers in the department: continue to offer training courses and train trainers in the hotel;

(2) improve the hotel public courses and the business skills training system of various departments;

2. Develop and improve grass-roots management courses

(1) Basic compulsory courses: see Appendix 1

3. Standardize training materials:

Training consultants of training institutions compile or improve training materials, and the initial review time is decided through consultation. According to the problems found in the process of revision and application, they will be revised and finally completed after approval.

4. Strengthen the training of managers

(1) Assist the general manager:

Recommend effective information, articles, etc., broaden our horizons, and recommend suitable management tools or concepts, aiming at the manager level of Wangfu Supreme Hotel, so as to facilitate the general manager to guide the heads of various departments;

(2) Guiding managers:

Training managers in various departments by means of internal training courses, external training and inviting lecturers in. The course content is highly targeted, follow up after strengthening training, and evaluate and summarize after formal training; At ordinary times, strengthen communication with the heads of various departments, and give timely suggestions and assistance to the work of the human resources department.

(3) Training for supervisors:

Conduct two internal lecturer trainings and a series of supervision training courses, and guide management concepts, discuss and share management skills in the form of ordinary meetings and individual counseling, so as to guide supervisors of various departments to carry out daily management and training of their departments.

(4) Training reserve cadres:

Training outstanding hotel employees and senior employees as reserve cadres, giving work guidance at ordinary times, and assisting the Human Resources Department in guiding employees' career planning.

5. Training assessment and evaluation:

1. In the assessment of employee induction training, all new employees need to attend the compulsory courses of employee induction training and pass the grades before they can work in the department.

2), the link between training assessment and promotion, all internal promotion needs to participate in the required courses of this position before they can be qualified for promotion. If the grass-roots employees are promoted to foreman, they need to attend the compulsory courses for grass-roots employees before they can be selected for promotion. If the foreman is promoted to the supervisor, he/she needs to attend the required courses for the supervisor before he/she can be selected for promotion. Evaluate one by one;

3) The full mark of the test paper is 111. The contents of the examination papers are as follows:

-examination papers for new employees (with a qualified score of 61 points)

-examination papers for grass-roots employees and foremen (with a qualified score of 71 points)

-examination papers for supervisors (with a qualified score of 81 points

-middle-level and high-level homework and examination papers (with a qualified score of 91 points)-Model essay 2 on hotel employee training plan

. Objective:

According to the preparation plan, Yulong Bay Hotel, a branch of the hotel, is in an orderly preparation, which is also an important work before the opening of the hotel. According to the actual situation, the human resources department is now drafting the staff training plan before the opening of the hotel. The purpose is to ensure the normal opening of the hotel, so that new employees can master the basic knowledge, business skills and service awareness of the hotel as soon as possible, and then they can quickly integrate into the hotel and enter the work, which is convenient for the normal operation, management and operation of the hotel as soon as possible.

1. training group: group leader, human resources director, deputy group leader, heads of departments and executors, Zhang Zongxing

2. training scope: all personnel who will take part in the work after the opening of the hotel, especially front-line personnel.

3. Training content: First, the centralized training of general knowledge, service skills and service awareness in the hotel industry organized and prepared by the Human Resources Department; First, the training of departmental business skills, business knowledge and business processes organized by various departments.

4. training time: according to the hotel opening preparation plan.

5. Training place: to be determined according to the actual situation.

6. The training work is specifically arranged and coordinated by the Human Resources Department, with the cooperation of all departments. 7, training personnel in accordance with the normal attendance, attendance, leave.

8. training principle: combine theoretical training with practical training, and pay attention to the effectiveness, operability and practicality of training. 9. Games with purpose and significance are interspersed in the training.

11. After the training, conduct theoretical and practical operation assessment on the training effect.

3. Budget of training expenses

1. Uniform distribution of notebooks and fountain pens: 151*(2.5+1.5)=451 yuan 2. Small gifts for training rewards: 211 yuan

3. Other expenses such as hotel paper, water and electricity, personnel salary, external teachers, and overseas study fees.

IV. Description

1. The time, place and content of all training plans need to be detailed and enriched from the plan of the hotel opening preparation group.

2. Training organized by the Human Resources Department, focusing on time, place and assessment; Department training shall be carried out by the department according to the training plan submitted by the department to the Human Resources Department (approved by the general manager), and the Human Resources Department shall cooperate with the related work. First concentrate on the training organized by the human resources department and then return to their respective departments to participate in departmental training.

3. Whether to adopt full-time training or part-time training (training in the morning and land reclamation in the afternoon), please ask the leaders to consider.

4. Please ask the leaders to consider whether to add military training programs.

5. The training and study of expatriates shall be carried out in accordance with the Regulations on Overseas Study of Buckingham Palace Hotel. Model article 3 of the hotel staff training plan

Staff training and departmental service quality inspection are the focus of the whole year of 21xx. Will? Build a learning enterprise and be an intelligent employee? The theme runs through it. Actively explore the practical ways in the establishment of learning organizations, so as to promote the overall improvement of the overall quality of employees, and strive to save resources for the development of hotels and consolidate the basic skills of employees.

The staff training in 21xx year aims at the development of the hotel and the post demand, effectively improving the staff's awareness of the importance of training, actively guiding the staff to learn consciously, mastering the service skills, enhancing the post competitiveness and training the staff's self-confidence, cultivating a high-quality staff team with excellent service and unique skills, and constantly strengthening the brand image and market competitiveness of Yijiaxian.

stores (departments) are the basic training units for training. Carry out the training principle of combining operational skills, service skills and service attitude, and organize the implementation of the training method of filling vacancies in one post and having multiple functions in one post. It is expected to carry out targeted training in three aspects to continuously improve the post awareness and post skills of employees.

First, professional skills training

(1) The brand-new ideas and ideas of management have become the urgent knowledge needs of hotel employees, including managers. Therefore, this year we are going to increase the training of professional knowledge for managers. If conditions permit, some employees will be sent to participate in some research training for tourism management majors, so that hotel management tends to be standardized and standardized. At the same time, it also strengthens and improves employees' loyalty to the enterprise. Yi Jiaxian first solves the problem of staff turnover rate in the catering industry.

(2) The hotel lobby is an important window to create high-quality services and enhance corporate image. The lack of service skills and irregular operation procedures will inevitably have a vital impact on the hotel's operation. Therefore. This year, we will strengthen the standardized service process training and continuous skill competition to strengthen the continuous improvement of employees' various service skills. In the training of service skills, outsourcing and? Internal training? Combined, increase efforts, and strive to complete this task smoothly in the case of business and training.

(3) In the pre-job training assessment of hotels years ago, the basic service theory and operation skills are generally not strong. This year will be regarded as a key point to improve the quality of employees. If conditions permit, front-line staff and service personnel will be organized to conduct technical research again in the second half of the year.

second, new employee training

new employees are a new force in hotel business activities. Enhance their own quality, master job skills skillfully, and let them improve synchronously with the rapidly developing hotels as soon as possible. According to? While training, while working? The principle, there are plans to implement step-by-step job training for new employees. Employees' manuals, safety knowledge and service skills should be regarded as basic training contents, and after passing the examination, they should be included in one of the conditions for formal installation.

three, one specialized and versatile training

? Build a learning team and be an intelligent worker? It is the theme of hotel training in 21xx. Cultivating a versatile and versatile compound talent is the starting point of our work. Therefore, this year we will start with these two aspects of training.

(1) Send some business backbones to some professional schools and training institutions for training and learning related business knowledge, so as to improve the service level.

(2) In some positions in the store, follow-up training with different skills is carried out to strengthen personnel flow and solve the problem of staff shortage in emergency situations, and at the same time, it also provides necessary conditions for employees to master service skills in an all-round way and strive for a versatile and intelligent employee.

fourth, quality inspection

? Employees will only do the work we check, not the work we ask. ? This is a disadvantage of hotels at present, which also shows that some employees' own enthusiasm, lack of attention to rules and regulations and low team awareness and execution are inevitable conditions. Therefore, this year, we will comprehensively improve and gradually solve some existing problems by combining training and inspection.

1. Elegant environment and clean sanitation are the prerequisites in the business activities of a catering enterprise. The first sanitary quality inspection in 21xx. Formulate Hygiene Quality Inspection Standards and Detailed Rules, Store Hygiene Checklist and Company Hygiene Quality Inspection Form. It is planned that all stores (departments) will have recorded inspections up to three times a week next year. Form a three-level inspection system, first of all, the heads of various departments in the store check. Followed by the store manager once. Then there is the company's quality inspection. With such inspection frequency, the overall health will be comprehensively improved.

2. Service quality and service attitude are important signs that reflect the management level and hotel grade of the whole hotel, and they are also one of the problems that many hotels have been talking about. The service is endless. We will change it through supervision and inspection. ? Cultivate instead of raising, check and manage? To promote the improvement of service quality. Step by step, strengthen the use of Customer Opinion Card and formulate Detailed Rules for the Implementation of Service Quality. Promote employees to reach a new understanding and improvement of the concept of service.

V. Other management assistance and parties involved

1. The management of staff dormitory has reached a new level. Create a picture data file. Stores need to cooperate to do at least one recorded safety inspection and accommodation inspection every week.

2. assist the store to do some daily auxiliary work and some reception tasks.

3. Take every item and task assigned by the leader seriously.

4. Making and selecting basic training materials for hotels.