For the consultation telephone number of Guangzhou South Railway Station, please call the customer service telephone number of Guangzhou Railway Group at 95115688 or 12316 to inquire about the timetable of Guangzhou-Shenzhen high-speed railway and Wuhan-Guangzhou high-speed railway, the return ticket of Wuhan-Guangzhou high-speed railway and the pre-sale period of high-speed railway. Guangzhou South Railway Station is a large modern railway passenger station, the largest and busiest high-speed railway station in South China, and the core railway station in Guangdong-Hong Kong-Macao Greater Bay Area and Pan-Pearl River Delta.

Extended information

Convenience facilities

Catering

There are 72nd Street, Kungfu, KFC, McDonald's and other fast food restaurants in the station, which are mainly located on the third floor (elevated waiting floor).

From July 7th, 2117, passengers travelling on the EMU trains with prefix G and D at this station can book social brand meals provided by the dining car of the train and the food supply stations along the way through the 12316 website and mobile phone APP. From October 8, 2118, the time limit for ordering food was changed from 2 hours before driving to 1 hours, and local specialties along the route can be reserved.

smoking room

smoking is prohibited in the lobby and toilet in the station. The smoking room is located above the ticket gate B11 in the waiting room on the third floor of the station (that is, the commercial mezzanine), with a mobile phone charging place.

service manual

the station has made five service brochures, namely, love service guide, convenient ticket purchase guide, travel service guide, arrival service guide and quick transfer guide.

The knowledge points that passengers often use and ask about, such as the special service items of the station, the tips on ticket purchase, the three-dimensional effect diagram of the station function, the details of bus connection and transfer in the station, are printed in pamphlets and placed in the ticket office and information desk of the station for passengers to read, so as to optimize the bus route and reduce the waiting time for ticket purchase.

featured service

Love Station

The station has set up a "Love Station" service desk in Dongguang Hall (east entrance), which includes love service, travel guide, reservation service, complaint acceptance, lost and found, broadcasting to find people, etc., and optimizes the whole process and systematic service. Passengers can use the Internet, WeChat, telephone and other services to make an appointment in advance.

Love Zone

A love zone (service zone for the sick, the disabled and the pregnant) is set up in the center of the waiting hall at the station to provide priority security check, waiting reminder, boiled water supply, luggage delivery and other services for special passengers such as the elderly, children, pregnant women, mothers and children, and the disabled.

Artificial Intelligence

Since p>2116, Guangzhou South Railway Station has started to try "Internet" artificial intelligence services, such as intelligent robots and mobile phone APP "Guangnan knowledgeable person".

During the National Day in p>2116 and Spring Festival travel rush in 2117, the intelligent robot ("Xiaolu") was put into service at the station, which was the first in China. Intelligent robot cloud intelligent brain implants massive data.

Architectural design

Guangzhou South Railway Station has a total investment of RMB 13 billion, a total steel consumption of 79,111 tons, about 1.7 times that of the National Stadium (the Bird's Nest), and 1.5 million cubic meters of concrete. The station consists of two squares, the east and the west, and the main station building, which embodies the cultural characteristics of Lingnan in Guangdong and is shaped by banana leaves.

Reference: Baidu Encyclopedia-Guangzhou South Railway Station