I found a good article for you. Thank you for your praise and adoption. Good afternoon everyone! ? I am very excited to walk on this competitive podium. We should thank the hotel leaders for their good intentions in cultivating talents. Competitive speech gave me another opportunity to exercise, which made me grow rapidly and helped me improve my courage, eloquence and temperament. I hope that every employee can cherish the opportunity and bravely stand on the podium to participate in the competition speech, and will gain a lot regardless of success or failure. I, Wang Wei, think you have a general understanding of me. If I introduce myself again, it will waste your precious time. If you don't know me, we can communicate more privately. Okay, let's get down to business. Today, I am competing for the position of manager of catering department. I am full of confidence in competing for this position. The development of hotel catering needs the influence of catering culture. As the manager of the catering department, we should shape this culture, change the concept of employees from "I want to do" to "I want to do", and let the guests eat delicious dishes with good mentality and enthusiasm and taste the catering culture. I believe that advanced management concepts will make it easier for the hotel catering department to make achievements. The focus of my work will be "work attitude and service concept". If the election is successful, I will start from the following points: First, correct my work attitude and establish a new industry style. In the past, some operators thought that food quality was the first and service quality was the second, but practice proved that service was the first and food was the second. What kind of atmosphere do you think it would be if a table of rich and delicious dishes was served by an unenthusiastic restaurant staff, who kept a straight face and said nothing, liked to eat it herself, didn't replenish the wine in the cup in time, and didn't replace the residue in the bone dish when it was full? Even high-quality guests don't want to come again. Only when the kitchen and floor cooperate well and make up for each other's shortcomings in the work can we give full play to the advantages of the overall catering. Therefore, we are required not to bring personal emotions in our lives into our work. As soon as you enter the workplace, you should serve your customers wholeheartedly, that is, you should have a good working attitude. ? Enthusiasm, initiative and smile are our proper working attitude towards customers, and the charm of smile-it is the cheapest investment in the world, but it can get rich returns. Smile is a symbol of self-confidence, a full display of etiquette, a manifestation of harmony and a sign of mental health. We can tell a joke at the pre-class meeting every day to adjust everyone's mentality and smile in front of the mirror for a minute every day. Smile is the basic quality of our service personnel, and we need to bring it to our customers and colleagues. ? Good work attitude and service awareness require continuous training for employees and exchange of experience among employees. The education of employees' service consciousness must be timely, anytime, anywhere, with advanced departments, advanced learning, mutual help and mutual assistance, so as to improve the team consciousness and let the employees of the catering department serve customers better. Only first-class employees can provide first-class service. The guests who dine in the hotel restaurant are concerned about what kind of quality service the staff can provide, no matter who the manager of the catering department is. Our philosophy should be that employees serve customers and managers serve employees, so it is employees, not managers, who really impress customers. The manager's job is mainly to manage and coordinate employees, so that employees can better express themselves to customers. I believe I can lead this team well. Second, the service should be personalized, and service is not a slogan? Our hotel industry can't stay at the slogan stage of service. "Customer is God" is a slogan, "Customer is always right" is also a slogan, "Customer is God", so it is good to treat customers as brothers. We should pay attention to our customers, truly take them to heart, serve them wholeheartedly, constantly bring forth the new and attract them back, so as to attract them. ? Our domestic catering service lacks subjective initiative, pays attention to every service detail, advocates mutual assistance and progress among employees, enables new and old employees to have the same level of customer service, actively guides guests to consume, and introduces some special dishes to inform guests of the best way to eat, such as some dishes need to be eaten while they are hot, and drinks with ice cubes are more delicious. And take a step back when introducing the dishes to avoid spitting stars on the dishes. When guests check out, if a dish doesn't have chopsticks, we need to ask the guests if it tastes wrong and let them give their opinions. Welcome to try it next time. Some business guests are embarrassed to put forward packing because of their face. Our employees should take the initiative to encourage guests to pack and put an end to waste. Let me give you some examples of excellent service: Last time I went to Guangzhou on business, a group of old classmates invited me to dinner. Business in that restaurant is very good. Probably the waiter is too busy. When he saw their boss coming to order for us, he recommended the specialty: goose. I almost said I didn't like that goose. I heard from my boss that there are two kinds of animals in this world that won't get cancer. One is a shark swimming in the sea, the other is a goose running on land, my friend. First, I ate a lot of geese that day. I came to eat goose to prevent cancer. The boss can guide customers to spend in this way. I wonder if his employees can say that. If everyone can do this, business will be better.