Hotel staff training content is quite rich, covering many aspects, such as vocational skills, service attitude, laws and regulations. Here are some typical and important training contents:

Vocational skills training: reception services at the front desk, including check-in, check-out, reservation processing and customer service skills. Room service: cleaning and maintenance, bed making, room supplies, rapid room turning technology, etc. Catering services: table setting art, wine service knowledge, menu introduction, food hygiene and safety, banquet service flow, etc. Kitchen operation: food safety regulations, cooking technology, food processing and storage, sanitary standard operating procedures (SOP), etc. Recreational services: the use of fitness equipment, swimming pool management, SPA service process, etc.

service awareness and attitude training: provide people-oriented service concept education, and cultivate good service attitude and customer satisfaction awareness. Cultivate employees' ability to be customer-oriented, serve with a smile and actively solve problems. Train employees how to deal with complaints and crisis, and establish a positive brand image.

laws and regulations training: hotel management related laws and regulations, including food safety law, consumer rights protection law, fire protection law, etc. Relevant regulations on the sale of alcoholic beverages, such as prohibiting the sale of alcoholic beverages to minors and controlling alcoholics.

fire safety training: training on the use of fire fighting facilities such as fire extinguishers and hydrants. Emergency evacuation plan drill, fire escape knowledge training.