The summary is a certain period of time in the past work, study or thought of the review, analysis, and make an objective evaluation of the written materials, it can give people the power to work hard, for which we have to do a good job review, write a good summary. The following is the front desk work summary sample I share with you briefly, I hope it can help you.

Front desk work summary sample short compilation1

The upcoming past ___ year is a full and busy and happy year. At the end of this year, looking back at the past, looking forward to the future! In the past year, under the guidance of the company, in the departmental leadership care help and friendly cooperation between colleagues, my work and learning to get a lot of progress.

The front desk is to show the company's image, the starting point of the service. For customers, the front desk is the first step in their contact with our company, is the first impression of the company, is very important. So the front desk in must represent the company's image. At the same time, the company's service to customers, from the front desk to welcome customers, a good start is half of the success. With the realization of its importance, so I must do my job seriously.

First, strive to improve the quality of service.

Seriously answer every call, and memorize the extension number of each department, strictly according to the company's guidelines to give the phone transfer while doing a good job. When customers visit I will always focus on continuing good service attitude, will be warmly received. In the appropriate environment to customers to publicize the company's culture, skillfully answer the questions raised by customers. Do welcome with a smile, patience and meticulous, warm tips and so on. In my spare time, I will strengthen the study of some telephone skills and etiquette knowledge. Continuously for self-charging, in order to adapt to the rapid development of the company.

Second, pay attention to the health and image of the front desk, on time to remind the health personnel to clean, clean.

The pantry within the scope of my duties will continue to indoor clean and disinfection of the drinking fountain, at least once a month.

The printer cartridges are replaced on time and office supplies are maintained at the front desk.

Third, do a good job of stationery procurement, learn some procurement skills.

Understand the market price of the stationery purchased, the existing suppliers will be further communication with them, and expect the original purchase price to reduce the point. And find more quality stationery suppliers. We will select the best suppliers with good price and good service. Save every penny for the company. Continuously have more than two fixed suppliers.

Fourth, good warehouse management.

Timely inventory of the warehouse, do a good job of categorizing items. Strictly in accordance with the company's system, so that each item in and out of the registration. Timely check the integrity of the items, the lack of or damage to the items reported to the relevant departments in a timely manner.

Fifth, to the overall situation, regardless of personal gain or loss.

Whether it is working time or vacation time, if the company has a temporary task assignment, I will obey the arrangements, with the heart to cooperate, do not find reasons to shirk. As a member of Jingxin, I will dedicate myself to a power for the company's service. Usually attentively participate in the activities organized by the company to strengthen the relationship between colleagues and communication between departments. And understand more about the company's basic situation and business information. In order to better work in the future to lay the foundation.

Although the work of the front desk is sometimes more trivial, but the size of the matter is to be serious in order to do a good job. So I will do everything with all my heart. Thank you for the departmental leadership of the teaching and the company to give me the opportunity, in the future I will strengthen the learning, hard work!

Front desk work summary sample short book 2

January is always the busiest month for our front desk. Of course, this busy has also brought me a full work, so that I continue to grow in the work. Compared to last year's work in January, this year, because of the increase in customers, because of the increase in business, to our company more and more people, this is a good thing, although we will be busy a lot of the front desk, but also gives us more experience, for me to do a good front desk paved the way for a good stone.

First, the reception of the customers have recognized my work

In January this year, I total **** reception of ___ people, in these customers, there are ___ people in the company's introduction to the catering consumption, in addition to the company's food and beverage benefits to these customers, I as a receptionist also help the company's catering department to enhance the food and beverage performance, but also in the reception of these, I have obtained a good reputation of these customers. Customers' unanimous praise, and some customers even helped me to our company's star rating personally labeled me with five stars. I know that this is the customer's recognition of my work, but also a reason for me to continue to provide customers with quality hospitality services. With such excellent results in January, I believe that this year's front desk work will be a great improvement over last year!

Second, etiquette training learned more etiquette

After my proposal, our customer service department carried out a company-wide etiquette training. Please come to the etiquette teacher to our company to do a profound etiquette training. During the training, I learned more about the etiquette that I hadn't noticed in my past reception work, and I also realized the profoundness of our Chinese etiquette culture. Knowledge learned from these trainings, have not all appeared to have the opportunity to practice, but in January to receive the trend of the amount of customers, I believe that these learned new etiquette can be in this year and even after the work of the good practice, so that the reception of our reception and the overall environment of our company are up a notch.

Third, there is also a need to recognize and improve the point

Although in January my work at the front desk has been recognized, but also improved, but there is still a small need to recognize and improve the point. It was still brought to my attention by my coworkers at the front desk, and I felt a little embarrassed to hear it. I work at the front desk, from time to time, I will answer their own personal phone, although this is very normal, but sometimes personal phone calls a long time, my work is delayed. After all, the position I sit in is the front desk of our company, and my habit of taking personal calls like this will teach me a lesson sooner or later if I can't correct it. For the next month at work, I am going to mute my phone and wait until the end of the day to respond to the day's missed calls and text messages. I thank this coworker for bringing this little fault of mine to my attention, and I do believe that I will be able to correct it once I realize it, or else my own . Work has anything to offer for reproach.

Front desk summary of the work of a short essay 3

To do a good job of the front desk of this position, then, we must have a deep understanding of the work of the front desk. This position not only reflects the image of the company, or foreign customers to the company's first impression. Therefore, from the day before yesterday to welcome customers, a good start is half of the success. I think, no matter which position, no matter which job, are part of the company's overall organizational structure, are for the company's overall goal. Although I have been to the company for only more than two months, I have gained a deep understanding of its work, prompting me to further think about how to do my job well. The following is a summary of my work since August:

First, every day to the company's security to receive the day's newspaper. Arrive at the office to do a good job of organizing the front desk to see if all the power is open. Clean up the leadership office and reception hall health. And always keep the front desk hall neat and generous. Organize the work to be done for the day and record it in the memo. Organize the newspaper you read every day. Check whether the drinking water is sufficient, if not enough to call in time.

The mineral water for drinking at meetings should also be checked and replenished every day. The current desk printer, copier, fax machine no ink to add in a timely manner. The company's departments have bad supplies, appliances, equipment and other timely repair. Check the office supplies to be used every day, and replenish them in time if they are not enough. When you leave the company, you should tidy up the front desk and make sure the power is turned off. Check the memo of the day whether there is still unfinished work.

Second, receive and send faxes should be registered. When sending faxes to pay attention to who, and to confirm that the other party has received no omissions. Accept the fax to pay attention to each other to whom to pass, ask clearly the content of the fax, the number of pages, so as to avoid accepting the garbage, waste of company resources. Accepted faxes to determine the absence of omissions in a timely manner to the relevant personnel.

Third, the reception desk to receive guests, do a good job, the most important thing is the service attitude and service efficiency. See a guest visit, to immediately get up and take the initiative to greet. For the first time guests to ask each other your name, who are looking for what, to understand the purpose of visitors to inform the relevant person in charge, which also need to understand whether the guests to stay in the front lobby or parlor, or lead the guests to the person in charge of the office, the parlor and so on. Reception of guests should be greeted with a smile, patience and meticulous, kind and generous. Lead the guests into the seat after pouring water, told the guests have informed the relevant person in charge, please wait.

Fourth, answer the phone, pay attention to the polite language. Use the company's standard language, outside the line: Hello, Anshan Longyuan! After asking what can help you, ask the other party to find who, your name, what is the matter, understand the situation after notifying the relevant personnel. The first thing you need to do is to ask the person you're talking to to find out who they are and what they're doing.

Fifth, the management of the company's official seal. No matter who, in any case, the use or borrowing of the official seal must be authorized by the president. And do a good job of record please sign on behalf of the General Manager. When borrowing the official seal, there must be administrative personnel all the way to follow.

Sixth, every Monday to ask on behalf of the General Manager whether the regular meeting and notify the relevant departments. Every Wednesday to place the supervision desk and prompt the leadership. Every Wednesday to the group company last meeting minutes and briefings. Tuesdays and Thursdays to organize the need for the Acting General Manager to sign the documents and records, together with mentioning the General Manager, signed and returned to the various departments. Monthly production of attendance, meal cards, duty station three tables. Monthly for the company's employees to report the phone bill, for the company's fixed-line phone charges.

Seven, the management of files. Do a good job of filing company documents. Including: internal official letters, red-top documents, meeting minutes, briefings, etc.. And familiarize yourself with the location of each file.

Do the work of the front desk for more than two months, I know I still have a lot of shortcomings, I will work harder, more seriously do a good job. In September to continue to improve their own image, do a good job in September work plan, improve the quality of work, efficiency.

(1) Efforts to improve the quality of work, work more efficient, more quality. Service attitude should be better, in the work of the important and continue to accumulate experience, to leave a good impression on each guest. Answer the phone, but also to constantly improve the language skills; skillful question and answer guests. Try to make every customer satisfied.

(2) Strengthen the knowledge of etiquette, public **** relationship learning.

(3) Strengthen the communication with various departments of the company. Understand the development of the company's situation and the work of various departments, with this knowledge reserve, on the one hand, can timely and accurately answer the customer's questions, and accurately answer the phone.

(4) Efforts to create a good front desk environment. Maintain a good image of the company's facade.

(5) Familiarize yourself with the company's archived documents in the shortest possible time and work well with all departments.

Front desk work summary sample short book 4

April passed, in the company's strong momentum of development, our business ushered in another peak period, we are happy for the company at the same time, but also caution themselves, only to do better, in order to walk with the company's pace of development, the business people strive to do a good job for the company, managers to navigate the company. Business people work hard for the company to do a good job, managers for the company to navigate, so that the company steadily and rapidly forward, and we, as logistics, as a member of the Department of Administration, should do their own work, but also do better, other companies do the work of the front desk, we have to do better, but also we have to think of others can not think of, we do: no one has, I have my own, I have my own excellent! In the city of ___, there are a lot of guarantee companies, and our company has the same advantage of strength of the company also has a few companies, we will not because the company to do well we stop, the company in the development, we also want to improve their service quality for the development of the company's contribution to the strength of their own. In the increasingly competitive guarantee industry, has its own unique competitive advantage, will stand out in the fierce competition, therefore, we will get together to discuss, after work, how to expand our services, so that our services have ___ characteristics, so that customers become ___ loyal customers.

The charm of service is reflected in the small, though small, but sometimes there is a greater value. We have seen such an article: there is a hotel abroad, the front desk will record customer information in detail, will send blessings on the customer's birthday, remember the customer's small habits and to send some care tips for customers, these moves are very small, but many customers in this country or choose to stay at this hotel. So do not underestimate the usual very small moves, butterflies in the tropics to flap their wings, distant countries will also cause hurricanes, "butterfly effect" prevails in society. We should also pay more attention to the service, so that our subtle service, to maintain customers, the development of loyal customers to contribute to their strength.

The existence and development of an organization depends on a variety of endogenous and exogenous variables. However, the implementation of teamwork in the three most important aspects of decision-making, management and innovation, and the implementation of teamwork mechanisms, whether for business organizations or career organizations, is a necessary condition for success. The formation of a company's core competitiveness to win in the competition also requires the enhancement of the company's specialized human capital, which can be utilized through the "exercise" of challenging practical work

and the "training" of specialized skills, as well as the development of the "Pygmalion", which is the most important factor in the success of a company. The "Pygmalion effect". Through the work of the front desk, customers will be satisfied with ___ while they are satisfied with ___ service. Eventually become ___ loyal customers, for ___ to bring more customers. Effective incentives to strengthen the position of staff work motivation, you can more fully play the value of the staff, through the daily work of inspection and observation, the front desk staff due diligence, do their own work, always ___ image of the representative of the strict requirements of their own, so that the customer is happy to come, satisfied and return, in front of the emergency things to deal with properly, highlighting Chanda into a ripe service capacity and flexible and effective processing power, for ___ In the customer's mind the impression of the value of additional points.

Front desk work summary sample short compilation of 5