summary plan of catering month

summary, so as to affirm achievements, gain experience, find out gaps and draw lessons. Do you know how to write the summary schedule of catering month? If you don't know, let's take a look at what I've compiled!

Part I: Monthly summary schedule of catering

1. Business status

1. The annual turnover from October 1 to October 31 is about 611,111 yuan

2. The main wedding banquet is

(1). Table 18 on October 1 is 588 yuan

(2). On 24th, X, the standard 611 yuan for 36 tables did not calculate the turnover of the wedding banquet to be about 32,111 yuan

3. Other consumption was 571,111 yuan, and the average daily consumption was 21,111 yuan

4. The catering was mainly for unit consumption this month, with little zero consumption. 5. The indicators issued by the hotel were not fulfilled this month, mainly because the indicators issued by the hotel were not realistic. In addition, the department has some shortcomings in marketing and service.

2. Staff's work situation

1. Staff's enthusiasm is always poor

2. Staff's work consciousness is not enough

3. Staff's lack of enthusiasm for dining customers

4. Health work has been improved. However, it can't be sustained

3. Management adjustment

1. The management has been adjusted, and a supervisor has been added

2. The follow-up of food and beverage areas and public sanitation has been strengthened, and the sanitation in this area has been cleaned regularly as soon as possible, and the sanitation has been significantly improved.

3. The existing problems in the service are mainly the lack of service awareness of employees and the emotional employees. I have also taken some contradictory measures, such as

(1) taking substitution measures to solve the problem that employees are hard to change their nature

(2) carrying out package service.

(3) doing ideological work for employees.

4. Training is mainly aimed at etiquette and politeness before meals, and employees have improved in this respect, and other training is less, mainly with on-site guidance of managers. Training in this area should be strengthened from next month.

5. Activities have not been carried out by the department, mainly because the catering business is not very good, and it may not be effective after the launch. At present, the department is making a plan for a cool summer activity, which is planned to be submitted for approval in April and will start operation in May.

Fourth, some related systems have been introduced for the management of restaurants. However, the implementation of each group is very slow. The inspection, supervision and guidance of key issues are insufficient, and the department should strengthen management in this respect in the future.

Work plan for next month

1. Strengthen service training (see training plan).

2. Make a plan for a cool summer activity, and strive to report it to general manager office before the end of the month

3. Raise employees' awareness of energy saving. And do a good job in keeping the hotel property

4. The weather starts to turn hot, and do a good job in killing insects and flies

5. Strengthen the labor discipline of employees and the attendance system of employees

6. Cooperate with the hotel to do a good job in off-season marketing.

? Chapter 2: Summary Schedule of Catering Month

Time flies, and another month has passed in a blink of an eye. Combining the achievements, experiences and lessons gained in the actual work of Central Store in X month and the work progress since X month, this month's work is summarized as follows:

1. Achievements, experiences and lessons gained in the actual work in X month

1. Personnel management

1. Establishing the idea of loving stores

It is proposed that everyone should establish it in our store? Take the store as home, love the store as home, and build a store to win the home? Up to now, every clerk has been able to prove that we have established this idea of loving stores through our own actions. No matter from the enthusiasm of each shop assistant at ordinary times and the performance of maintaining the sense of collective honor, I can feel that everyone already has:? The shop is your home, and the work you do is your career? The ideological understanding.

since the month of X, the workload is relatively large, so it is necessary to complete the seasonal lifting of autumn and winter products and spring and summer products. For seven or eight days in a row, everyone often worked overtime around the three main tasks of checking and counting the number of new products, displaying and arranging products on shelves in autumn and winter, and counting the number of returned products in spring and summer. Almost all employees sacrificed their rest time to come to the store to work overtime and help, and no one had complained. This attitude towards work has just verified everyone's cohesive performance and our? Take the store as home, love the store as home, and build a store to win the home? Love shop thought. I believe that as long as there is a good spirit and thought as the driving force, all colleagues in the store will have more work passion to complete the tasks assigned by the company.

2. Mastering the professional skills of shopping guide

The special study of "Six Steps of Experiential Marketing" held in October has achieved good results in improving our shopping guide skills. We organized and discussed the marketing theory by using the daily morning meeting and business leisure time, and applied it to the current reception of customers, and exchanged our summarized shopping guide at the party. Tips, be careful? * * * Let's share it together, thus greatly improving our overall shopping guide skills.

insist on using the spare time of the store every Monday and Wednesday to organize a review of the theoretical knowledge of fabrics mastered during training, and organize some "recognizing fabrics, understanding their characteristics and striving for success" Little expert in fabric knowledge? Small appraisal > small competition activities have also achieved good results. All employees in the store can master the fabrics and characteristics of existing products skillfully.

Shortcomings in personnel management:

① In organizing shop assistants to perform a small task, sometimes only some arrangements are made but the whole implementation process is not specifically supervised.

② When dealing with the problem of clerk's violation of rules and regulations, he failed to punish in strict accordance with the rules and regulations, so that employees who violated the regulations may have relaxed and paralyzed thoughts and fail to realize the seriousness of violating the rules and regulations.

2. Goods management

1. The method of setting up an inspection team in strict control of incoming goods has been very successful and achieved remarkable results.

The' quantity, color and size' of the existing goods in the store have been registered and cataloged, and a Daily Account of Goods Sales Inventory has been established, so that the ordering plan can be made at any time according to the actual sales data of the store.

2. In-store inventory work implements the system of initial inventory and repeated inventory, and the effect is also obvious.

what are the three groups (counting group, record group and audit group) we set up in the inventory? One-on-one help system? Two people are a group, and the seriousness and punishment of inventory errors are clearly put forward. At present, the efficiency and accuracy of inventory work have been greatly improved

3. Emphasis on management in the attitude and quality of cashier service has been well received and recognized by many new and old customers. Great progress has also been made in improving the speed and accuracy of cashier operation.

Shortcomings of goods management:

① It is not accurate enough to count the quantity of goods.

② when supervising cashier settlement, the degree of care is not high enough, which leads to inappropriate mistakes.

II. Progress of work in X

This month, the workload is heavy, and the work of changing seasons is carried out around the return of products in spring and summer and the launch of new products in autumn and winter. Now we will briefly summarize the progress of key work this month:

1. Goods management

1. Return of products in spring and summer

Return of products in spring and summer? Take some noodles? Combined with the method, taking the category and quantity of new products in autumn and winter as reference, organize personnel to adjust the corresponding products and positions in spring and summer. On the basis of not affecting the overall display effect of the store, new products in autumn and winter will be displayed and sold on shelves. So far, the return of products in spring and summer has been completed.

2. Acceptance and display of autumn and winter products

There are many types, series and quantities of autumn and winter products, and the accuracy and importance of counting the quantity are repeatedly emphasized during the incoming inspection, and the errors are communicated and handled with warehouse personnel in time. The display of new products in autumn and winter is clearly divided into sports home leisure area, baby children's wear area, men's and women's boutique underwear area and men's and women's basic underwear area, and different display methods are adopted in different areas. Two unifications? (unify the stacking method of clothes displayed in the store and the spacing of clothes hangers in the store) to give customers an overall sense of neatness and layering, and finally seek the effect of the overall store display. The display of existing autumn and winter products in the store has been basically completed.

Second, master the knowledge of autumn and winter products

1. Be familiar with the price, fabric, characteristics and process methods of autumn and winter products.

with the knowledge of fabrics and product introduction cards, we will exchange and learn about the price, fabrics and characteristics of new products in autumn and winter this year. And discuss the language module that can clearly introduce the advantages of each new autumn and winter product, and clearly introduce the advantages of our products to our customers.

2. master the shopping guide skills recommended to customers with autumn and winter products.

Using the spare time to organize shop assistants to discuss the matching effect of the existing autumn and winter products in the store, we can not only really meet the customers' needs, but also improve the single ticket performance, thus improving the overall performance of the store.

Summarize and draw lessons from the work in August, always remind yourself of some points that need attention, and correct them in time in the next step. The key tasks in September have been basically completed, and the next work focuses on three major tasks: further familiarizing with autumn and winter products, improving shopping guide skills, improving store performance, and rectifying staff style and discipline.

to sum up, this month's work is briefly summarized from two aspects: the achievements, experiences and lessons gained during the actual work in X and the work progress in X, and the focus of the next work is clearly defined. ;