Lobby manager, as a profession, plays a very important role in modern hotels and catering enterprises.

It is a middle-level manager who is entrusted by the general manager and replaces the general manager to handle complaints from guests about all the equipment, facilities, personnel and services of hotels and restaurants, supervise the operation of various departments, coordinate the relations between various departments, and ensure that hotels and restaurants provide quality services to customers in a normal order. They are the nerve center of hotels and restaurants, and they are the bridge between hotels, restaurants and guests. The general scope of work includes:

The lobby manager not only plays the role of a bridge and a link, but also serves as a "watchful eye" for supervising the work quality of hotels and restaurants.

generally, the lobby manager requires a college degree or above, and his major is not limited. He has received training in service management and hotel management, and knows public relations etiquette, psychology, management and hotel business knowledge.

familiar with the hotel's management workflow and management norms, with strong organization, management and coordination capabilities; Have considerable training ability, strong adaptability and fluent oral English.

Good temperament, kindness, generosity, dignified appearance, cheerful personality, good communication skills, overall concept, service awareness, strong sense of responsibility and ability to work under great pressure.

the job description is the same as that described by the above person.