There are KANO model, 5W2H method and so on in user experience process design.

1, KANO model

A model for customer demand classification and performance index classification, which defines three levels of customer demand: basic demand, expected demand and exciting demand. Basic demand is the attribute or function that customers think products must have. Expected demand requires excellent products or services, but it is not a necessary product attribute or service behavior.

some expected needs are not clear to customers, but they are what they really want. Exciting demand requires providing customers with some completely unexpected product attributes or service behaviors, which makes customers surprise.

2, 5W2H method

Ask questions with five English words beginning with W and two beginning with H, find clues to solve problems, find ideas, design ideas, and develop new product projects.

Precautions of user survey methods in user experience process design

1. Determining survey purpose

The reason why many questionnaires fail is that there is no clear purpose for the survey, or one questionnaire corresponds to several unrelated purposes. To design a questionnaire on user experience, we must first make it clear that the purpose of this questionnaire is to obtain the most valuable opinions on user needs. Otherwise, there is no need to do a user questionnaire.

2. Design questions

There are basically two types of questions in the questionnaire, one is multiple-choice questions, and the other is question-and-answer questions.

3. Identify the target interviewee

When designing a questionnaire, one of the most important considerations is to identify the interviewee, and the user experience questionnaire is no exception.