I. Hotel Check-in Procedure Group
1. When the bus arrives at the hotel, please get off with your hand luggage and wait in the lobby temporarily. 2. Make an appointment with the driver for the next report time (dinner or tomorrow). 3. Inform the waiter to move the big luggage to the truck. 4. Prepare the room allocation table and check in at the counter. 5. Take the key, hotel card and breakfast coupon, indicating the morning call tomorrow. 6. Give everyone keys and breakfast coupons (if you want to leave the hotel again, just send them in the car). 7. Tell the breakfast place and don't lose the breakfast coupon (no cash replacement). 8. Please take the elevator to the superior room after confirming that the large luggage is correct. 9. Specify the place and time of the next meeting. 10. Assist the service personnel to divide the large luggage (the room number is written on the luggage tag). 1 1. Before closing time, call the company to report the tour situation, otherwise it must be reported the next day (number of people, appearance of guests, T/C, etc. ).
1. When you arrive at the hotel, please get off with your hand luggage and go to the counter together. 2. Make an appointment with the car for the next check-in time. 3. Inform the waiter to carry heavy luggage. Please give your passport to the counter for registration and ask them to sign the registration form. 5. Distribute keys, hotel cards and breakfast coupons. 6. Appoint the time and place for the next party. 7. Let the porter follow the passengers to deliver large luggage. When you arrive at the hotel, say good night to the passengers, repeat tomorrow's itinerary and explain the time for the bus to report tomorrow. You should wait in the lobby on time. Do the passengers have any questions to deal with (about 20 minutes). If it is a group, you need to say hello to T/C, tell your home phone number, and contact urgently at night. Note that if you stay in the same hotel in other counties and cities, you should inform the passengers of your room number.
Second, scenic guides (sightseeing tour guides)
City sightseeing (city sightseeing)
1. Give a brief description in the car before arriving at each scenic spot. 2. Tell the passengers the visiting time before getting off the bus. 3. The place and time of taking the bus after the visit. 4. Leave some time to take photos of the guests during the explanation. 5. Tell the guest the location of the bathroom for the convenience of the guest. 6. When crossing the road, gather the passengers first, block the coming cars and direct the guests to pass. Unless the passengers themselves request to cancel the tour, they should abide by the tour order. 7. Count the number of people after getting on the bus and before leaving.
Sightseeing in the suburbs.
1. Set out after the head count is correct. 2. Inform passengers of the required driving time. 3. Introduction of scenic spots. 4. Matters needing attention during the visit. 5. The time required for the visit, and the time and place of assembly after the visit. 6. Choose a place for the passenger so that he has time to take photos. 7. Mark the location of the bathroom or bring it all.
Night tour (night tour)
1. When visiting the night market, explain the general situation, visiting time and boarding place in the car first. Please ask the tourist group to move, with the tour guide in front and the T/C hall in the back. Pay attention to traffic safety. Beware of pickpockets. Passengers are advised not to shop casually (especially food). Pay attention to prevent passengers from getting separated and turn around at any time. 2. Watch the dance performance, first explain the program content and the end time. Please don't leave without saying goodbye. Guide passengers to their seats (if they are not sitting in the right position, let them sit together). Toilet location (please go before the end of the program, in case everyone comes out together for fear of getting separated). Wait at the venue 10 minutes before the end of the program to guide the boarding passengers. Don't forget your things, such as a camera.
Optional tour (optional tour)
Optional itineraries consisting of free time according to passengers' wishes, such as short trips or night sightseeing, can be divided into the following categories:
1. Before coming to Taiwan, the number of participants and the number of people have been determined, and the organizers have also been informed.
2. During the trip, the tour leader can recruit participants and book them in a short time.
3. According to past experience, the number of participants is estimated before arrival, and the actual number of participants is determined by the team leader after arrival.
4. After arriving in the local area, it will be initiated by the team leader and held at the request of the members. When tourists are allowed to have more tours suitable for their own needs besides the original programs (schedules), self-selected tours are often expected by tourists and their benefits are also expected by travel agencies, but the following principles should be observed: 1 Passengers should be recommended to participate in free activities. 2. When older passengers usually have poor physical strength or short free time, it is worth considering to recommend optional travel. In addition to the physical strength of passengers, we should also consider the economic ability of passengers. 4. The content of the optional tour should be explained clearly in advance. 5. Don't sell all the optional travel routes. 6. Grasping the domestic plane still feels too long and boring. 7. Make the expenses clear and decide that the participants will collect all the expenses as soon as possible, so as not to change their minds and lose the cancellation fee of the plane and train. 8. Choose the appropriate scenic spots according to the passenger attributes. 9. Pay attention to reconfirmation (number of participants, transportation, destination restaurant).
First, shopping guide homework
Happy shopping activities will bring sweet travel memories to passengers. When operating the shopping guide, follow the following steps: 1. Introduce the characteristics of shops and products. 2. Let the guests leave the impression of value for money. 3. Do not force sales, and shop in a relaxed atmosphere. Shopping introduction should be done with a smile.
Although the result of shopping has a great relationship with the company's income and the tour guide itself, it can't make passengers feel bored and dissatisfied. Sightseeing and shopping should be properly coordinated to avoid duplication. It is most important for similar goods stores to grasp the customer psychology at different times, or at the beginning and end. The words and deeds of a good tour guide should be like this: 1. Can promote passengers' desire to buy. 2. Go shopping to help passengers buy. 3. Should be the object of passenger consultation, and give advice to passengers without hesitation. 4. The shopping time in each place should not exceed one hour (unless the guests automatically request longer time).
Second, the distribution of meals (restaurant arrangements)
Catering is a matter of great concern to tourists, especially women or European and American tourists who are more concerned about China cuisine. I hope that during this trip, I can taste different dishes and enjoy a very pleasant dining experience. Tour guides should be careful with their services and pay attention to the following rules:
1. The restaurant should be confirmed in advance (if there are several floors or rooms, ask in advance to avoid running up and down). 2. Guests should be seated at different tables (if there is a T/C, ask him to arrange it, otherwise the tour guide will do his homework). 3. Couples or women should be arranged at the same table, so it is convenient to arrange drinks and the atmosphere is better. 4. Help guests order drinks and introduce the types and prices of drinks. Most drinks are paid by the guests themselves. When checking out, please ask the guests to pay directly at the store to avoid misunderstanding after paying in advance (sometimes T/C requires drinks to be settled together, informing and confirming the quantity and amount, and getting a receipt at the same time). 6. Explain the contents of the dishes and how to eat them. Tour guides can explain or demonstrate at the table or during meals. 7. Pay attention to the serving speed at any time, observe the dining situation of passengers, and ask the restaurant to make the most suitable service or content supplement. 8. When all the dishes are served, ask the passengers about the end time and contact the driver to meet them.
5. Precautions: Taboo words and deeds of tour guides
1. Smoking and coping behavior of passengers. 2. Just eat by yourself and don't greet guests. 3. Never check the dining situation of passengers, don't talk about the contents of dishes, or even know nothing about the types of dishes. 4. Always foaming at the mouth and nagging when eating. 5. bite your teeth after dinner and sign with the passengers. 6. The passengers have finished eating, but they are still chewing slowly. 7. Don't be a guide after dinner (such as guiding the bathroom and reminding you not to forget what you brought).