There is life will produce conflicts. Whether in ordinary life or at work, in the process of getting along with people will be contradictions. At work, as the management of the last thing you want to see is the contradiction between employees, a company, the most important thing is the atmosphere. A company staff often quarrel, often conflict, staff work without atmosphere. Well, this is our biggest failure as management.

How to deal with staff conflicts? As a manager, how would you solve it? I have a friend's company in the trade, recently because his two subordinates of the sales backbone, because of small things suddenly evil, non-stop pestering. These two people can be said to be the company's "salesman", in the team has a certain degree of influence. As a supervisor, the sales manager wanted to intervene, but was hesitant to do so. He's worried that his intervention will complicate the relationship, so he's asking himself what he should do and how he should regulate their relationship.

Some places have conflicts. It is inevitable for managers to deal with conflicts between employees. How to deal with this contradiction is a test of the manager's emotions and management ability. Before dealing with the conflict, managers should realize that the conflict will not go away by itself. If you ignore it or hold an attitude full of mud, the conflict among employees will gradually expand, and as a manager, you have the obligation and responsibility to restore the harmonious atmosphere of the team.

Timely communication to understand what the origin of the conflict is to find out the truth of the matter. Listen not only to the words of the parties involved, but also to the words of bystanders. Also listen to the "plaintiff", but also listen to the "defendant". Managers who do not understand the cause and effect of the conflict, only listen to one-sided words, or simply listen to the complaints of the two people, they will feel that they know everything, they take for granted, emotional. The end result will only cause harm, managers most avoid their own feelings and emotions, judging who is right and who is wrong, the schoolteacher must also know that there is plagiarism, and the staff who has a bad impression of you also has a reasonable time. So before the solution, to quietly investigate all the ins and outs of the matter, from the cause of the conflict to the process, the extent of the development of the overall control, seize the key

Managers should act fairly and impartially, without favoritism to any party To become a qualified and good manager, first of all, we must regulate our own behavior in dealing with the matter. Equal treatment of work, without mixing any feelings or feelings into the work. Only by preparing yourself can you better implement a fair and just system. To set up the right concept and the rules and regulations of the enterprise If the staffs are in conflict and affect the enterprise, we have to be punished. Because if a company does not have its own rules and systems, the staff will have a second quarrel the first time. Then, if we have the appropriate rules and systems, we can apply them and make the appropriate penalties, so that the other staff of the company to establish the correct concept.

Inevitably, conflicts and mistakes are caused in the workplace. People will always make mistakes, but can not let the subordinates have "more to do, not to do wrong," the wrong idea. Therefore, in order to properly resolve internal conflicts among employees, tolerate mistakes, help problematic catering staff to recognize their own mistakes, and help others to correct their mistakes is very important. Especially those who oppose themselves.

In fact, life in the world, not as good as nine out of ten things, who do not feel aggrieved, frustrated, and even aggrieved? Wouldn't it be unnatural to have grudges, bitterness and resentment build up in one's mind over the course of long decades? On the contrary, instead of putting aside misfortunes and worries, keep more happy and good things and memories in your heart, so that life can be lived happily, handsomely and more meaningfully. If you can tolerate other people's mistakes, you can enhance your own "strength of character", and help to solve the internal conflict within the staff of this special and complex problem.